I purchased a Whirlpool washing machine about 2 years ago, at a push it's used twice a week (small family) and it recently broke down - a local washing machine engineer diagnosed the circuit board as faulty. The product is outwith its 1 year warranty period. Considering the type of fault I was advised the repair would be approx. £150 including parts.
Before committing to the repair I thought I'd report the issue to Whirlpool direct. In summary, after speaking with 2 customer care representatives and a manager from headquarters, this is what I was informed -
1. The product is outwith the warranty period
2. I should of purchased extended warranty
3. It's an electrical product, these things happen - this issue is subject to all electrical appliances.
4. It's standard across all companies, the customer is expected to foot the bill or purchase extended warranty outwith the warranty period if they want peace of mind.
5. There's nothing that we can offer.
Whirlpool weren't willing to budge at all or compromise. I was quoted £85 engineer call-out charge not including the part (circuit board).
When I asked, I expected the machine to last at least 5 years, the manager responded by asking - So you're determining/ setting the standard how long a product should last? To which, I replied, products have a certain life span and from people's general opinion and from consumer websites it's about 5 years in this day and age for a washing machine.
What do you think, is 5 years about right?
Is there any other recourse to this matter?