Just wondered if anyone could clarify please?
Ordered an item from an Amazon Marketplace seller on 26th.
Received a dispatch confirmation on 27th, expected delivery by 5th December.
Contacted them today as nothing arrived, was told they had oversold the item and it was now on backorder.
I've requested a refund so I can order elsewhere - the seller has said they will process this 'within 14 days'.
I've replied to say that this is unacceptable, they have since said "in accordance to european legislation we have 14 days to process cancellation requests".
Is this right?