How to switch to a new broadband provider to get the best offer? Currently with BT - HotUKDeals
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How to switch to a new broadband provider to get the best offer? Currently with BT

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Hi everyone. I have a few doubts regarding my contract with BT. Details: Infinity 1 with calls. My contract will end next month. After calling them I was offered £31.49 per month for Infinity 2… Read More
Lert Avatar
2w, 1d agoPosted 2 weeks, 1 day ago
Hi everyone.

I have a few doubts regarding my contract with BT.

Details: Infinity 1 with calls. My contract will end next month. After calling them I was offered £31.49 per month for Infinity 2. I don't mind losing my current phone number, I don't use it at all.

I'm late for the massive deal that was posted a few weeks ago for BT (mastercard and cashback), but I could get a new customer deal (TCB and prepaid card probably?). How should I proceed? Wait until 1 week before my contract ends and sign up with my partner's name? Wait until the contract ends and just switch to Sky for example and get any new customers discount? The might give me a better retention deal, who knows.

I'm not sure if I will be charged after my contract ends, if my line it's ceased or if my partner gets a hold of the line, that will not apply.

What is your recommendation? This will be my first time dealing with these companies.

Thanks in advance.
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Lert Avatar
2w, 1d agoPosted 2 weeks, 1 day ago
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#1
Observation: any change of provider involving change of accountholder will likely require a cease instruction for the existing arrangement, just as if you were leaving the address and a new occupant was moving in. Result would be some downtime during changeover if using the same physical line, which may be avoided by installation of a new line but likely with line installation costs. Summary: possibly easier just to consider switch options.
#2
AndyRoyd
Observation: any change of provider involving change of accountholder will likely require a cease instruction for the existing arrangement, just as if you were leaving the address and a new occupant was moving in. Result would be some downtime during changeover if using the same physical line, which may be avoided by installation of a new line but likely with line installation costs. Summary: possibly easier just to consider switch options.
Thanks. I'll keep that in mind.
Would you recommend to wait until the contract expires before initiating any switch? They normally takes 2 weeks, just want to know if I could speed that up, to avoid paying the high cost of the broadband after the 12 months contract ends.
#3
Find the best deal out there that suits you that isn't with BT and switch 1 month before your contract is due to expire with BT.

The new company will do all the work for you.
#4
Lert
AndyRoyd
Observation: any change of provider involving change of accountholder will likely require a cease instruction for the existing arrangement, just as if you were leaving the address and a new occupant was moving in. Result would be some downtime during changeover if using the same physical line, which may be avoided by installation of a new line but likely with line installation costs. Summary: possibly easier just to consider switch options.
Thanks. I'll keep that in mind.
Would you recommend to wait until the contract expires before initiating any switch? They normally takes 2 weeks, just want to know if I could speed that up, to avoid paying the high cost of the broadband after the 12 months contract ends.
The time to switch is a juggle of your switch-incentive expectations compared to the cost of the existing arrangement, and possibly the cost of exiting the existing arrangement early. Example: if your out-of-contract cost will be £40/month but a deal offering same services at £20/month is not going to be availble for 3 months but a deal for £27/month is available now: simple maths. Likewise, if a current £20/month deal is about to expire but you will be hit with a £60 early termiantion fee on your existing arangement: simple maths. The choices are down to your expectations of what may become available or not within a timeframe. Sometimes it is simpler to negotiate a retention agreement on the basis of telling your existing provider that you would commit to a further term if you are offered a similar deal to that offered to new customers. The worst they can say is no, and bore you with sales speak. What have you been offered as a retention?
#5
Firstly, draw up a list of what's important to you, and how much you're prepared to pay. Then, have a look round for the best possible deal (the Money Saving Expert website is a good starting point for this).

Once you've spotted a good deal, contact BT and tell them you've found about her provider, but you could be tempted to stay...see what they offer you, but don't be afraid to say "no".

When I left BT, they tried a hard sell. I politely declined. They called me back three time within the next two weeks offering me better deals (I still said "no" as the deal I got with Sky was ridiculously good value for money).

I switched back to BT from Sky last year, and plan on doing the same again at the end of my current contract. You get nothing fit loyalty these days.
#6
If you have multiple users at the same time then i'd suggest staying with BT (under the wifes name) providing like me you get at least 8Mb/s UPLOAD speed, as i am now with Talktalk (don't bother) for the next month till i move house but they limit the Upload speed to 2Mb/s. Both providers game me the same download speed but i am having issues with slow connection and put that solely down to the limited upload speed.
#7
Thanks a lot for your answer guys.

I actually called them this morning, as my contract will end in exactly 1 month. First, they offer me a £45ish "deal"... a second call gave me a £31.49 switching to Infinity 2.

I've checked TalkTalk and read about that upload speed, also Plusnet and possible throttle on peak times. The option could be Sky.

Do BT normally call again if I start the switch process to Sky for example? Somewhere I read it's mandatory for BT to send me a letter with the pending charges and normally they offer something else.

I believe Virgin is not an option for me, as I tried to do a contract with them last year, and they needed my landlord's building approval to install the cable (which I could see inside the flat from a former tenant possibly... waited like 2 weeks, calling Virgin, landlord's agency... nothing, that's why I ended with BT.

Thanks.

Edited By: Lert on Apr 10, 2017 20:06
#8
BT might try and contact you to keep you, sky did when I switched to BT (i have had nothing but problems with BT and cant wait to switch away in a couple of months).

BT will send you letters if charges go up, i had one recently but its not due to effect me until August which is when my 12 month contract comes to an end.

I wouldn't touch talktalk as everyone I know has had issues with them, possibly the only company worse than BT?

Plusnet used to be great, they got a good reputation going a few years ago but its been on the decline recently.

Sky sounds like your best option for a deal and while they can be problematic at times they are probably the best of a bad bunch.

I would recommend Zen as they are great but you wont get much of a deal out of them (you get what you pay for).
#9
Lert
Thanks a lot for your answer guys.
I actually called them this morning, as my contract will end in exactly 1 month. First, they offer me a £45ish "deal"... a second call gave me a £31.49 switching to Infinity 2.
I've checked TalkTalk and read about that upload speed, also Plusnet and possible throttle on peak times. The option could be Sky.
Do BT normally call again if I start the switch process to Sky for example? Somewhere I read it's mandatory for BT to send me a letter with the pending charges and normally they offer something else.
I believe Virgin is not an option for me, as I tried to do a contract with them last year, and they needed my landlord's building approval to install the cable (which I could see inside the flat from a former tenant possibly... waited like 2 weeks, calling Virgin, landlord's agency... nothing, that's why I ended with BT.
Thanks.

Just wondered , have you checked under your My BT account. normally they offer discounts for their for renewal.
#10
Yeah, I did. Not worth it.

Thanks tho

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