Hoping there is someone that can help with this.
I bought my other half a engagement ring February 2015 and have had a few issues with it. After 6 months the white gold had started losing its colour and had to go in to get re plated. We thought that it may just have been a one off.
A month after having it back it started to lose its colour again, took it back to the shop who said that they could send it off again for re plating again but it was because of the chemical levels or something in my partners skin that means it will just react like that often and we may have to re plate it quite often. We were going away to my partners family and she wanted to have the ring with her to show her family so we decided to do it when we got back.
Soon after that we found out that she was pregnant and with fingers swelled up etc she didn't wear it until this last week when her fingers are now back to previous size. Went out today trying on wedding bands to see what would look nice next to current ring and somewhere between shops one of the small diamonds has fallen out.
She wasn't heavy handed with putting other rings on and hasn't banged into anything, it seems to have just come loose and fallen out.
Does anyone have any experience of if hsamuels will do anything to help? We spoke to one of the staff in the staines store who said we would have to pay for repair and replacement of the diamond. I would have thought that they were made to last longer than 18 months??
Does anyone have any ideas?