Currently have infinity 1 52Mbps down/9.5Mbps up. Yesterday I got 52 down/9.5 up.
All was fine until this morning when an outage occurred. Now the upstream connection has dropped to just 471kbps while the downstream connection eventually stabilised back at 49.45Mbps.
BT are claiming there is nothing wrong/no faults however I beg to differ when there is such a massive drop in the upstream connection?
Has anyone else had this problem before?
BT are saying they won't send an engineer because there isn't a fault, and if they do send an engineer and no fault is found they will charge £129!