I'm part way thru ordering a broadband & landline package with the ISP, Origin.
Origin are stating that I do have a line at my address but it's a stopped MPF line that they need to convert to a SMPF line so it works with their network; and to do this they have to send an engineer costing me £48.
This engineer charge effectively bumps up price of the deal from 11/month to 14/month (unlimited download amount, up to 17 Mbps)..
Does anyone know if the engineer call out is really necessary? I've spent ages researching for a good broadband deal and I'm not keen on starting all over again, but maybe I need to scrap Origin if they're going to charge me £48??! Is this common for ISPs to do this?
thank you for any help with this