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Item been signed for but not received

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2y, 7m agoPosted 2 years, 7 months ago
Hi Folks, just a question.

I've sold something to a chap via gumtree, it was some gate brackets that I had spare worth around £15-20

As he lived miles away I offered to post them at his cost etc.

He agreed and made payment via paypal, his address was a confirmed address and I used Hermes tracked and signed for service.

I've just received an email from him saying that he's not got them, but he says that the tracking page says "delivered", and a signature has been obtained.

I've said that someone in his household must of signed for them but he's saying they haven't

What is the process now if he tries and claim via paypal? do I have any protection.

I've followed all of paypals instruction of sending it tracked and signed for.

I've contacted Hermes who are going to investigate but say a signature has been received.

Anyone had this problem before?
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2y, 7m agoPosted 2 years, 7 months ago
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Responses/page:
#1
Yes, I have encountered a similar issue before - luckily it was with a shop who trusted me though and agreed to refund me as I have not received the goods.

You should be okay with PayPal with regards to a claim BUT he could be telling the truth, you need to see what the investigation brings up and ask them to question the delivery driver! From reviews online, it could possibly be MyHermes who messed up the delivery!

http://www.trustpilot.co.uk/review/www.myhermes.co.uk

Edited By: joshp on May 09, 2014 11:18
#2
Can they not show the other guy the signature and then he might know who it was?
#3
This is classic Hermes - they are a rubbish courier firm, they keep leaving things in my unlocked front porch (door is broken).

Although the last two times my flatmates signed and didn't tell me I had received the parcel.

I had a problem with Pcworld before where someone signed for the goods but we don't know who - I never got the item or
my money back. Only the person who contracted the courier can get them to investigate where it went, they should pay out if
they can't prove it went to the right address.
#4
This happens a lot and not just with Hermes (who much improved). Get Hermes to send you the POD (picture of the customer's signature) or at least the name of the person who signed for it.
#5
they should always get a surname as well as the person who signed for it. I'm starting to reconsider using myhermes after hearing this.

in future, you might want to get the buyer to arrange the courier, that way it's technically in their possession as soon as it's picked up from you so you won't have to deal with this.
#6
Surely the signature should be able to be obtained if My Hermes aren't messing up again, and then you can see if it is the person's?
#7
I know it is too late now but I use Parcels2go and through a third party(usually UPS or DPD) I take the parcel to a local shop and the buyer collects from there local shop with proof of who they are,never had a problem and they are cheaper then Hermes and quicker
#8
It does sound like the guy's pulling a fast one, but then again, with hermes's reputation, who knows??

Surely if you live in shared accommodation it's risky having someone sign for you? I've been to some halfway houses and bedsits where the residents don't look like they'll safeguard a valuable package for anyone.
[helper]#9
Just because a signature has been received doesn't mean that the recipient or anyone in his/her household received the item, the most common reason for there being a signature but the buyer doesn't have the item is dishonest delivery people who fraudulently sign the paperwork/electronic device too say its delivered then they take the item home!

The same thing has happened to me recently my daughters trainers were apparently "delivered" to us and we signed for them. We waited in for the delivery and no one turned up, contacted the shop and they said the delivery company had delivered and had a signature, which was obviously a lie, the signature was literally just a scribble no discernible letters or name.

I have now had to go through a load of *beep* to get it sorted (the company investigating etc). I have been waiting a month since the sale and still no trainers lol. My daughter is upset as the trainers where for her to where when she started playgroup.

Edited By: Holly1985 on May 09, 2014 12:39: typos
banned#10
My Hermes are a shocking company, they delivered a signed for parcel to a neighbour 20 doors away in a different street but told me this was allowed in there t&cs. They also exclude most everything from there compensation scheme. If you use Hermes your taking a gamble on it getting 1 delivered 2 getting any compensation should it go missing. Good luck
#11
let them carry on trying to sort it. this happens quite often with Hermes and Yodel and the like. If there is a signature, and it's been delivered then you and the couriers have fulfilled their obligations.. for some reason, who and where it gets delivered to doesnt appear to come into the equation in cases like these unfortunately. Rubbish for the buyer and your conscience, but let them dispute it with the couriers/paypal - you shouldn't have any comeback on you.

Edited By: kjcoolcat on May 09, 2014 12:52
#12
They could have delivered to a neighbour.
#13
As far as most courier companies go a delivery point could be anywhere within the street or in my case when a parcel was left with me for a 'neighbour' in the next street.
#14
bavis1
I know it is too late now but I use Parcels2go and through a third party(usually UPS or DPD) I take the parcel to a local shop and the buyer collects from there local shop with proof of who they are,never had a problem and they are cheaper then Hermes and quicker

I thought P2go owned Hermes?
#15
In the defence of my hermes the brand, they hire people with cars to deliver parcels but the delivery driver only gets paid once the parcel has been delivered and they have received a signature. My hermes don't have many local drivers employed on their books, its usually agency staff. I blame the my hermes drivers who are working on lower than minimum wage oO

I still don't like them but it technically isn't the fault of "my hermes"
banned#16
glass_half_full
In the defence of my hermes the brand, they hire people with cars to deliver parcels but the delivery driver only gets paid once the parcel has been delivered and they have received a signature. My hermes don't have many local drivers employed on their books, its usually agency staff. I blame the my hermes drivers who are working on lower than minimum wage oO

I still don't like them but it technically isn't the fault of "my hermes"
i would agree if my contract wasn't with my Hermes! So who's fault is it?
#17
parcels2 go are middlemen,go on there site you can choose a variety of carriers or go to parcelmonkey
#18
damo1972
My Hermes are a shocking company, they delivered a signed for parcel to a neighbour 20 doors away in a different street but told me this was allowed in there t&cs. They also exclude most everything from there compensation scheme. If you use Hermes your taking a gamble on it getting 1 delivered 2 getting any compensation should it go missing. Good luck
Did same to me re neighbour long way from me , was surprised they were prepared to take it !!
Luckily I got parcel
#19
Right people I've had a reply from Hermes!!, it seems it's them at fault :/



Thank you for contacting us at myHermes.

Re:

Firstly, please accept our apologies for any inconvenience which may have been caused to both you and your recipient.

We have been in contact with the courier who delivered your parcel, and they have informed us that they actually left the parcel by a bush.

I am sorry for the inappropriate conduct of our courier. I assure you that this is not common practice at myHermes, and i have forwarded the details of this matter onto their manager, who will deal with them appropriately.

Please could you check with your recipient to see if they have now received the parcel.

Again, please accept our sincere apologies for any inconvenience caused, and should you require further assistance please do not hesitate to contact us.

Kind regards

Charlotte Hurst

Customer Service Advisor
myHermes Support
#20
Just to add that I've now escalated the problem into a claim as the recipient still hasn't received it.

They are now asking me for "proof of value", but how the hell do I show this as they where old gate brackets, if I was to buy something similar in todays standards they would cost about £40-50 however I only charged what I wanted for them.

Do I just print off a webpage with some brackets on it?

I'm really mad

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