John Lewis 2 year guarantee - Returns - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

John Lewis 2 year guarantee - Returns

£0.00 @ John Lewis
Has anyone used their John Lewis 2 year guarantee to return something that is defective? Do they replace the item for a new one or send the defective item away for repair? Cheers Read More
steevieboy4u Avatar
7m, 6d agoPosted 7 months, 6 days ago
Has anyone used their John Lewis 2 year guarantee to return something that is defective?

Do they replace the item for a new one or send the defective item away for repair?

Cheers
Other Links From John Lewis:
steevieboy4u Avatar
7m, 6d agoPosted 7 months, 6 days ago
Options
Best Answer
My son's tab broke down twice I think and both times they sent it off for repair.
saying that though I bought a dehumidifier from them it was just over a year old and they refused to send it off for repair and just gave me a refund which i wasn't happy about.
my headphones which were over a year old they just replaced.
so really it depends on the value of the item I think

All Responses

(9) Jump to unreadPost an answer
Responses/page:
#1
They will replace right away if it's under 28 days of purchase. When it's over they will send for repair. It usually takes 2-3 weeks.
#2
What's the small print?
We're covering the product to remain in working order for the life of that guarantee – in other words against manufacturing defect causing breakdown. If the product's used in the prescribed way and it breaks down, our duty is to get the appliance back to working order – and if we can't do that, we'll replace it with the same model, or discuss an alternative with you if that's no longer available.

I'd also imagine it depends on how much and what the item is .
#3
Ok cheers. Its a Samsung Tablet 2014 Edition, about 14 months old. Just won't come on anymore........ Tried everything to sort it and its not having it, so was just concerned about all the personal info thats stored on it :{
#4
My son's tab broke down twice I think and both times they sent it off for repair.
saying that though I bought a dehumidifier from them it was just over a year old and they refused to send it off for repair and just gave me a refund which i wasn't happy about.
my headphones which were over a year old they just replaced.
so really it depends on the value of the item I think
#5
adhkarzf
My son's tab broke down twice I think and both times they sent it off for repair.
saying that though I bought a dehumidifier from them it was just over a year old and they refused to send it off for repair and just gave me a refund which i wasn't happy about.
my headphones which were over a year old they just replaced.
so really it depends on the value of the item I think

Cheers for that, i'll see what happens. Looks like they'll probably send it off then
#6
steevieboy4u
Ok cheers. Its a Samsung Tablet 2014 Edition, about 14 months old. Just won't come on anymore........ Tried everything to sort it and its not having it, so was just concerned about all the personal info thats stored on it :{
Is it that you dont want them seeing your porn or that you are afraid you've lost it all ;) Always pays to get cloud backup.
#7
rhinopaul
steevieboy4u
Ok cheers. Its a Samsung Tablet 2014 Edition, about 14 months old. Just won't come on anymore........ Tried everything to sort it and its not having it, so was just concerned about all the personal info thats stored on it :{
Is it that you dont want them seeing your porn or that you are afraid you've lost it all ;) Always pays to get cloud backup.

No point downloading porn nowadays, just stream it ;)
#8
steevieboy4u
rhinopaul
steevieboy4u
Ok cheers. Its a Samsung Tablet 2014 Edition, about 14 months old. Just won't come on anymore........ Tried everything to sort it and its not having it, so was just concerned about all the personal info thats stored on it :{
Is it that you dont want them seeing your porn or that you are afraid you've lost it all ;) Always pays to get cloud backup.
No point downloading porn nowadays, just stream it ;)
Not easy when its your own .:D
#9
rhinopaul
steevieboy4u
rhinopaul
steevieboy4u
Ok cheers. Its a Samsung Tablet 2014 Edition, about 14 months old. Just won't come on anymore........ Tried everything to sort it and its not having it, so was just concerned about all the personal info thats stored on it :{
Is it that you dont want them seeing your porn or that you are afraid you've lost it all ;) Always pays to get cloud backup.
No point downloading porn nowadays, just stream it ;)
Not easy when its your own .:D


It is very easy, just make sure your Mrs doesn't find out she's starring online though :p

Post an Answer

You don't need an account to leave a response. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!