For some odd reason I transferred to John Lewis fibre from BT. BT wanted me to accept a 24 month contract to get near the same price and John Lewis has £60 cashback plus evening calls and was cheaper for the faster fibre (which it didn't seem my line supported so I stuck with old speed). I figured it's all the same infrastructure.
The only complaints I could see for JL where people being put on as Plusnet or the email (I never used my BT email anyway)
The John Lewis router just keeps rebooting and they are sending a new one out but it's a Zyxel !!!WTF... I'm assuming the same will happen as soon as a few devices start connecting.
I have a BT HomeHub 5 Type A and B but neither will allow me to enter John-lewis.com for the user name.
The initial change was also too painful for me (phone was 29th at 9:00 but broadband not till 30th at 00:20).
So, do I have any cool off at all as I thought this was the period from choosing to switch which seems silly.
Anyone regretted switching with advice?