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laptop cooling fan advice

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Hi, My hp laptop is only 2 weeks old and when booting it up there was an error saying that the cooling fan is not working properly, this happened twice and then the third time I booted it up and al… Read More
jcodonne Avatar
6m, 4d agoPosted 6 months, 4 days ago
Hi,

My hp laptop is only 2 weeks old and when booting it up there was an error saying that the cooling fan is not working properly, this happened twice and then the third time I booted it up and all was fine. Do you think I should return the laptop or does this error happen all the time and is not a real issue?

Thanks in advance
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jcodonne Avatar
6m, 4d agoPosted 6 months, 4 days ago
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Best Answer
2 weeks old = return, simples. You shouldn't be getting any error messages on a brand new laptop.

Edited By: RiverDragon8 on Jan 16, 2017 20:00: edit

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#1
Where was the error displayed? After Windows had booted? Was it Windows stating that or 3rd party software?

The above would be important to know if I were making a decision to return or not.

EDIT: Just to add since I have seen others comment now. I would return if it is a genuine issue, if Windows stated it it had stopped working and/or if you couldn't hear the fan on.

I would however be skeptical if it was only 3rd party software saying this and you could still hear the fan running okay.

That's just my advice though.


Edited By: joshp on Jan 16, 2017 19:57: .
#2
You
Have to return it. You could fry the Hdd if you don't
#3
2 weeks old = return, simples. You shouldn't be getting any error messages on a brand new laptop.

Edited By: RiverDragon8 on Jan 16, 2017 20:00: edit
#4
RiverDragon8
2 weeks old = return, simples. You shouldn't be getting any error messages on a brand new laptop.
That was my thoughts, looks like it's going back. Cheers for all the responses
#5
joshp
Where was the error displayed? After Windows had booted? Was it Windows stating that or 3rd party software?

The above would be important to know if I were making a decision to return or not.

EDIT: Just to add since I have seen others comment now. I would return if it is a genuine issue, if Windows stated it it had stopped working and/or if you couldn't hear the fan on.

I would however be skeptical if it was only 3rd party software saying this and you could still hear the fan running okay.

That's just my advice though.


It literally came on as soon as I turned the laptop on. The fan wasn't working (there was no noise anyway). It's working fine now, but not worth the risk keeping it.
#6
What reason are you going to state for the return? Whoever you send it back to with a fault return is entitled to check it is faulty.... if it's working perfectly they'll probably reject your claim
#7
japes
What reason are you going to state for the return? Whoever you send it back to with a fault return is entitled to check it is faulty.... if it's working perfectly they'll probably reject your claim
Surely if there is no problem then I can return it no?
#8
I am assuming that you are asking this question because you don't want the hassle of returning the laptop. So this might be worth a try.
I had an Allienware laptop which had cooling fan issues, defied all the local techs fixing it and it looked like it was going to cost a load of money for new hardware inside. One bright spark decided to instal the latest version of Windows 10 and it cured the issue. No-one has any logical explanation for this, but it worked. So, it might be worth your while either updating W10 if you already have it, or changing to W10 if you are currently on W8.
#9
Return it. HP laptops are utter trash, so I'm not surprised you're already having issues.

And no it doesn't happen all the time.
#10
jcodonne
japes
What reason are you going to state for the return? Whoever you send it back to with a fault return is entitled to check it is faulty.... if it's working perfectly they'll probably reject your claim
Surely if there is no problem then I can return it no?


to who? why would you be allowed to return a perfectly working laptop after two weeks of use? Most returns policies will only refund if you haven't used it or if it's faulty.

If you can recreate the problem then film it so you have proof, else it looks like you're just trying to return a used laptop because you no longer want it - they can refuse on those grounds.

Edited By: japes on Jan 17, 2017 12:32: additional
#11
Thanks to you all for taking the time to reply, they swapped it for a new laptop no problems at all.
#12
japes
What reason are you going to state for the return? Whoever you send it back to with a fault return is entitled to check it is faulty.... if it's working perfectly they'll probably reject your claim
Where do you come up with this? Consumer rights act, check it out before you spout rubbish!
#13
xfaxfa
japes
What reason are you going to state for the return? Whoever you send it back to with a fault return is entitled to check it is faulty.... if it's working perfectly they'll probably reject your claim
Where do you come up with this? Consumer rights act, check it out before you spout rubbish!


Please enlighten me to the part where you can return a used product just because you don't want it any more. Why would anyone buy anything when you can use it for a month then take it back and get another.
#14
japes
xfaxfa
japes
What reason are you going to state for the return? Whoever you send it back to with a fault return is entitled to check it is faulty.... if it's working perfectly they'll probably reject your claim
Where do you come up with this? Consumer rights act, check it out before you spout rubbish!
Please enlighten me to the part where you can return a used product just because you don't want it any more. Why would anyone buy anything when you can use it for a month then take it back and get another.
Under distance selling regulations you can return an item even if it's not faulty. But more to the point, OP highlighted their product is faulty, leaving what you said to not only be incorrect information but also useless for OPs circumstances.

30-day right to reject

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.

This right is limited to 30 days from the date you buy your product. After 30 days you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period.

The first six months

If you discover the fault within the first six months from purchase, it is presumed to have been there since the time of purchase - unless the retailer can prove otherwise.

During this time it's up to the retailer to prove that the fault wasn't there at the point of purchase - it's not up to you to prove that it was.

If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction - if you wish to keep the product.

No deduction can be made from a refund in the first six months following an unsuccessful attempt at repair or replacement.

The only exception to this rule is motor vehicles where a reasonable reduction may be made for the use you've already had of the vehicle after the first 30 days.

If you'd prefer to keep the goods in question you can request an appropriate price reduction.
#15
xfaxfa
japes
xfaxfa
japes
What reason are you going to state for the return? Whoever you send it back to with a fault return is entitled to check it is faulty.... if it's working perfectly they'll probably reject your claim
Where do you come up with this? Consumer rights act, check it out before you spout rubbish!
Please enlighten me to the part where you can return a used product just because you don't want it any more. Why would anyone buy anything when you can use it for a month then take it back and get another.
Under distance selling regulations you can return an item even if it's not faulty. But more to the point, OP highlighted their product is faulty, leaving what you said to not only be incorrect information but also useless for OPs circumstances.

30-day right to reject

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.

This right is limited to 30 days from the date you buy your product. After 30 days you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period.

The first six months

If you discover the fault within the first six months from purchase, it is presumed to have been there since the time of purchase - unless the retailer can prove otherwise.

During this time it's up to the retailer to prove that the fault wasn't there at the point of purchase - it's not up to you to prove that it was.

If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction - if you wish to keep the product.

No deduction can be made from a refund in the first six months following an unsuccessful attempt at repair or replacement.

The only exception to this rule is motor vehicles where a reasonable reduction may be made for the use you've already had of the vehicle after the first 30 days.

If you'd prefer to keep the goods in question you can request an appropriate price reduction.


Distance selling applies to unused products. You have to right to inspect the item but not to use it for two weeks then decide it's not for you. And if you read my comment correctly before making rude comments I clearly pointed out you will need to have proof of fault else they will be within their rights to reject the claim and send it straight back wasting the OPs time. Just trying to help the OP. You'll be fine with some retailers..... Amazon for instance won't test it but other places like Argos etc won't just accept it back without testing and as the OP has clearly stated (because I read first) the laptop is now working without fault.

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