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Lenovo Phone purchased from Banggood, refusal to accept phone back, unless I send a video of my complaint. As I cannot get into the phone and cannot use it, how do I create a video? As I am 92 years … Read More
Cattell2 Avatar
1w, 2d agoPosted 1 week, 2 days ago
Lenovo Phone purchased from Banggood, refusal to accept phone back, unless I send a video of my complaint. As I cannot get into the phone and cannot use it, how do I create a video? As I am 92 years of age they are being most unhelpful, I held on to the chat line for 45mins, to be told to go to another web site, when I entered the details, came up "!Not Found" The mobile was one of the deals on your daily EMail
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Cattell2 Avatar
1w, 2d agoPosted 1 week, 2 days ago
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#1
first of all, well done for achieving the age of 92 and still have all your faculties about you. i would be over the moon if i still have all my faculties by the time i reach 60. lol.

sending a video complaint is just ridiculous. did they explain why they needed a video complaint? what do they want to see on the video? a demonstration of what is wrong with the phone? seems very odd as they should just ask you to send your phone in to them.
#2
If you paid with your credit card you may may be able to claim back from your credit card company instead.
#3
92 and you're using HUKD?! You're so cool!

Sorry, I don't have any advice to add though X)
#4
Have you (or your grandchildren) got another device that you could use to video the problem? camera on a laptop for example?

As above though - I'd go to the credit card company and raise a chargeback.

Edited By: mas99 on May 17, 2017 21:25
#5
A laptop / netbook probably has a built-in webcam, and there is a little test app that can record.
For a desktop, you can pick up a webcam as cheap as £2

Then you could also Skype from your PC

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