I've been with t-mobile since 2009 and have always been on Flext 35 (18 month contract), with web 'n' walk plus, coming to about £36 a month. Current phone is a HTC Hero.
My contract is due for renewal in April. I currently use about 15 quid of the £180 credit they give me per month and drastically want to reduce my monthly outgoings but really can't keep using the Hero which is slow and has a number of reliability problems.
My question is:
>>>>>>>>> First option: when you do the whole threaten to leave thing I've heard of either people getting away with slashing their monthly bills or reducing to a cheaper tariff. Is it possible however to get a combination of:
- Change to cheaper tariff // or // slash price of my current tariff
- Keep the offer of a shiny new Desire HD?
Annoyingly in the past they've referred to me as a "non-premium" customer - apparently this is how they describe someone who pays a stupid amount of money per month for a contract but only use 10% of the provided minutes. How this makes me worth less to them than someone who uses 90% of their tariff, I have no idea (surely they make more money from me because I'm paying through the nose for practically zero network usage?!), but apparently this thinking nonsensically makes them less likely to pull out all the stops to keep me on as a customer.
>>>>>>>>> The second option of course is to sod t-mobile off and go with another provider - in this case what's the cheapest way of getting a Desire HD? I've worked out that purchasing the phone PAYG or sim-free then getting even the cheapest of the 3 or 'giffgaff' deals would still end up with me paying the same or more than I currently do with t-mobile. What's the best deal? or would I get a better deal threatening to leave t-mobile despite being 'non-premium'?
Worth pointing out again that I really do not use that many minutes and texts - my main usage is internet. (Hence being p!ssed off at t-mobile for effectively reducing my 3GB monthly allowance to 500MB as of end of my contract. I've only yet come just under 500MB per month... but I like knowing that the capacity is there should I start to use more Spotify-esque services )
Sorry for the lengthy post, any advice would be very gratefully received.