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Lost Phone Royal Mail proof of value?

£0.00 @ Royal Mail
Hi, I sold my phone (Nexus 6p) to webuyanyphone and sent via Royal Mail Special Delivery 1PM (£500) on 01/04/2017. It's still not been delivered (Should of been 03/04/17) and looking at the tracking … Read More
*Sloman* Avatar
3m, 2w agoPosted 3 months, 2 weeks ago
Hi,

I sold my phone (Nexus 6p) to webuyanyphone and sent via Royal Mail Special Delivery 1PM (£500) on 01/04/2017. It's still not been delivered (Should of been 03/04/17) and looking at the tracking it's still in transit somewhere so i can only presume it's been lost.

Now to claim i need to have "Proof of value" however the phone was part of my contract so i did not pay the rrp of (£449) upfront. How do i prove the value? Anyone been through this before?

Thanks in advance

###Update###
Sent Royal Mail a screen shot of CEX price of £265 to purchase replacement. Got cheque for £272.25 today (£265 + £7.25 for original postage cost)
Other Links From Royal Mail:
*Sloman* Avatar
3m, 2w agoPosted 3 months, 2 weeks ago
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(35) Jump to unreadPost an answer
Responses/page:
#1
Guessing you got an offer from webuyanyphone? Just show Royal Mail that?
#2
Eden0032
Guessing you got an offer from webuyanyphone? Just show Royal Mail that?
The only issue is it will cost me more to replace. Should they pay the cost for a replacement eg CEX sell for £265?
#3
*Sloman*
Eden0032
Guessing you got an offer from webuyanyphone? Just show Royal Mail that?
The only issue is it will cost me more to replace. Should they pay the cost for a replacement eg CEX sell for £265?
Why do you need to replace it? You were selling it.

If webuyanyphone offered you £xxx for it, and you agreed, surely you'd be happy with that same amount from Royal Mail?
#4
Eden0032
*Sloman*
Eden0032
Guessing you got an offer from webuyanyphone? Just show Royal Mail that?
The only issue is it will cost me more to replace. Should they pay the cost for a replacement eg CEX sell for £265?
Why do you need to replace it? You were selling it.
If webuyanyphone offered you £xxx for it, and you agreed, surely you'd be happy with that same amount from Royal Mail?

This, you agreed to sell at £x price, so why would royal mail pay you the price it would cost to buy a new one?! It's not as if you have to buy a new one to then give you webuyanyphone..

Edited By: winifer on Apr 07, 2017 13:25
#5
Your service provider should be able to provide you with a proof of purchase with original cost of the phone and then the contract discount
#6
They should pay you the cost of replacing the goods at current market value, thats the whole point of insurance. Explain its discontinued but a replacement in the same condition would be £265 from CEX.
#7
winifer
Eden0032
*Sloman*
Eden0032
Guessing you got an offer from webuyanyphone? Just show Royal Mail that?
The only issue is it will cost me more to replace. Should they pay the cost for a replacement eg CEX sell for £265?
Why do you need to replace it? You were selling it.
If webuyanyphone offered you £xxx for it, and you agreed, surely you'd be happy with that same amount from Royal Mail?
This, you agreed to sell at £x price, so why would royal mail pay you the price it would cost to buy a new one?! It's not as if you have to buy a new one to then give you webuyanyphone..

Because the phone is insured, not the sale. It doesn't really have anything to do with the sale, the product should be insured for its current market value (generally taken as replacement value for a similar product), and whether you intend to sell it for less than that (whether it's webuyanyphone or a pawnbroker) shouldn't factor into that.
#8
You should get enough to purchase a replacement imo, if you sold the phone for £50 but it would cost £100 to replace in equivalent condition RM should give you £100, get 3 or 4 prices from the web and send them the url's.
#9
Eden0032
*Sloman*
Eden0032
Guessing you got an offer from webuyanyphone? Just show Royal Mail that?
The only issue is it will cost me more to replace. Should they pay the cost for a replacement eg CEX sell for £265?
Why do you need to replace it? You were selling it.
If webuyanyphone offered you £xxx for it, and you agreed, surely you'd be happy with that same amount from Royal Mail?
If your car was stolen and your insurance company said, well a dealership would only give you £1800 if you were trading it in even though to buy a like for like replacement would cost £2500 would you be like "ok that's fine!"
#10
*Sloman*
Eden0032
*Sloman*
Eden0032
Guessing you got an offer from webuyanyphone? Just show Royal Mail that?
The only issue is it will cost me more to replace. Should they pay the cost for a replacement eg CEX sell for £265?
Why do you need to replace it? You were selling it.
If webuyanyphone offered you £xxx for it, and you agreed, surely you'd be happy with that same amount from Royal Mail?
If your car was stolen and your insurance company said, well a dealership would only give you £1800 if you were trading it in even though to buy a like for like replacement would cost £2500 would you be like "ok that's fine!"
not the same really, is it? OP loss is the money he would have got from webuyanyphone
#11
And what if webuyanyphone would tell him they changed mind, they don't want it, or whatever? RM shouldn't give a **** why he was sending this phone and to whom! He did, the phone cost will cost xxx£ and that's it. They should give back full value.
#12
Muir
winifer
Eden0032
*Sloman*
Eden0032
Guessing you got an offer from webuyanyphone? Just show Royal Mail that?
The only issue is it will cost me more to replace. Should they pay the cost for a replacement eg CEX sell for £265?
Why do you need to replace it? You were selling it.
If webuyanyphone offered you £xxx for it, and you agreed, surely you'd be happy with that same amount from Royal Mail?
This, you agreed to sell at £x price, so why would royal mail pay you the price it would cost to buy a new one?! It's not as if you have to buy a new one to then give you webuyanyphone..
Because the phone is insured, not the sale. It doesn't really have anything to do with the sale, the product should be insured for its current market value (generally taken as replacement value for a similar product), and whether you intend to sell it for less than that (whether it's webuyanyphone or a pawnbroker) shouldn't factor into that.

Do you honestly think Royal mail won't ask where it was going? oh and actually see the address it was going to was registered to webuyanyphone.. They'll only offer what the website was willing to pay once they see that.. They are going to pay as little as possible under the insurance as they can get away with.

if you actually read the T&Cs royal mail have maybe you'd answer correctly... "Fee refund plus compensation on basis of the customer’s actual loss." Actual loss in this circumstance is the cost he would have got from webuyanyphone

Edited By: winifer on Apr 07, 2017 16:21
#13
seems like cheapo op is just tryna scam royal mail

probably sent an empty open envelope

Edited By: murtgurge on Apr 07, 2017 16:31
#14
find a website/ shop selling the 6p. email/print out a screen shot, this is the current value.
#15
*Sloman*
Eden0032
*Sloman*
Eden0032
Guessing you got an offer from webuyanyphone? Just show Royal Mail that?
The only issue is it will cost me more to replace. Should they pay the cost for a replacement eg CEX sell for £265?
Why do you need to replace it? You were selling it.
If webuyanyphone offered you £xxx for it, and you agreed, surely you'd be happy with that same amount from Royal Mail?
If your car was stolen and your insurance company said, well a dealership would only give you £1800 if you were trading it in even though to buy a like for like replacement would cost £2500 would you be like "ok that's fine!"


Thats exactly what insurance companies do!
#16
murtgurge
seems like cheapo op is just tryna scam royal mail
probably sent an empty open envelope
Idiot if you cant contribute dont bother replying!

Items not even been delivered, proof of postage confirms weight
#17
murtgurge
seems like cheapo op is just tryna scam royal mail
probably sent an empty open envelope


And got lucky that the special delivery item just happened to go missing? OP Would literally have to know a postie in the system willing to risk their jobs for a couple of hundred quid...and even then would have to hope that the item crosses that posties path...not too sure that's realistic to be honest.

Whats more likely is that the new PDA system was down or having issues and the scan didn't go through, ours claim we are working out of southampton Mail centre at the minute...we're around 200 miles away lol
Have you tried calling we scam everyone and see if they received it?

When you posted it did you declare a value? can't imagine RM willing to pay anymore than what you declared if you did...(although I have no idea how that side of things work)
#18
JUSTANOTHERSTAR
murtgurge
seems like cheapo op is just tryna scam royal mail
probably sent an empty open envelope
And got lucky that the special delivery item just happened to go missing? OP Would literally have to know a postie in the system willing to risk their jobs for a couple of hundred quid...and even then would have to hope that the item crosses that posties path...not too sure that's realistic to be honest.
Whats more likely is that the new PDA system was down or having issues and the scan didn't go through, ours claim we are working out of southampton Mail centre at the minute...we're around 200 miles away lol
Have you tried calling we scam everyone and see if they received it?
When you posted it did you declare a value? can't imagine RM willing to pay anymore than what you declared if you did...(although I have no idea how that side of things work)

Correct parcel weight is 248g on receipt
Item value on receipt listed as £500

Yes they confirmed its not received as will only guarantee price until Monday :-\
banned#19
*Sloman*
Eden0032
Guessing you got an offer from webuyanyphone? Just show Royal Mail that?
The only issue is it will cost me more to replace. Should they pay the cost for a replacement eg CEX sell for £265?

It is against the law to deliberately inflate the value of a loss.

If The Royal Mail find out you are attempting to do this your claim will be null & void.
#20
*Sloman*
JUSTANOTHERSTAR
murtgurge
seems like cheapo op is just tryna scam royal mail
probably sent an empty open envelope
And got lucky that the special delivery item just happened to go missing? OP Would literally have to know a postie in the system willing to risk their jobs for a couple of hundred quid...and even then would have to hope that the item crosses that posties path...not too sure that's realistic to be honest.
Whats more likely is that the new PDA system was down or having issues and the scan didn't go through, ours claim we are working out of southampton Mail centre at the minute...we're around 200 miles away lol
Have you tried calling we scam everyone and see if they received it?
When you posted it did you declare a value? can't imagine RM willing to pay anymore than what you declared if you did...(although I have no idea how that side of things work)
Correct parcel weight is 248g on receipt
Item value on receipt listed as £500
Yes they confirmed its not received as will only guarantee price until Monday :-\
so you sent a 248g block of ice wrapped in rice paper?

you think you're so clever don't you mr scammer
#21
YouDontWantToKnow
*Sloman*
Eden0032
Guessing you got an offer from webuyanyphone? Just show Royal Mail that?
The only issue is it will cost me more to replace. Should they pay the cost for a replacement eg CEX sell for £265?
It is against the law to deliberately inflate the value of a loss.
If The Royal Mail find out you are attempting to do this your claim will be null & void.
How am i inflating price. The cost to replace is £265 at CEX for a used (B)

Some people on this forum are insane!
#22
When filing your loss claim to Royal Mail, include the offer you received from webuyanyphone stating what value you would receive for it, that is the value of your claim.

Ignore those saying that RM should re-imburse you the current replacement cost, your claim is what you have lost out on.
#23
For those stating the claim is for the replacement cost, what about eBay auctions that regularly sell below market value?

iPhone7 sells for £400, parcel goes missing, do RM refund the £400 the seller lost out on or the cost of a brand new handset..?
banned#24
*Sloman*
YouDontWantToKnow
*Sloman*
Eden0032
Guessing you got an offer from webuyanyphone? Just show Royal Mail that?
The only issue is it will cost me more to replace. Should they pay the cost for a replacement eg CEX sell for £265?
It is against the law to deliberately inflate the value of a loss.
If The Royal Mail find out you are attempting to do this your claim will be null & void.
How am i inflating price. The cost to replace is £265 at CEX for a used (B)
Some people on this forum are insane!

No one is insane. You accepted a price & so that is your loss.

Trust me, they will find out by simply checking the address. Which they always do. They will also interview any postman/sorting staff involved. They take possible theft very seriously of Special Delivery items.
#25
YouDontWantToKnow
*Sloman*
YouDontWantToKnow
*Sloman*
Eden0032
Guessing you got an offer from webuyanyphone? Just show Royal Mail that?
The only issue is it will cost me more to replace. Should they pay the cost for a replacement eg CEX sell for £265?
It is against the law to deliberately inflate the value of a loss.
If The Royal Mail find out you are attempting to do this your claim will be null & void.
How am i inflating price. The cost to replace is £265 at CEX for a used (B)
Some people on this forum are insane!
No one is insane. You accepted a price & so that is your loss.
Trust me, they will find out by simply checking the address. Which they always do. They will also interview any postman/sorting staff involved. They take possible theft very seriously of Special Delivery items.
I hope they investigate also, i sent it and the last tracking update was at "EASTLEIGH PDO @13:06 03/04/17" so its highly likely someone in sorting has seen the label, realised whats in it and had it!
banned#26
*Sloman*
YouDontWantToKnow
*Sloman*
YouDontWantToKnow
*Sloman*
Eden0032
Guessing you got an offer from webuyanyphone? Just show Royal Mail that?
The only issue is it will cost me more to replace. Should they pay the cost for a replacement eg CEX sell for £265?
It is against the law to deliberately inflate the value of a loss.
If The Royal Mail find out you are attempting to do this your claim will be null & void.
How am i inflating price. The cost to replace is £265 at CEX for a used (B)
Some people on this forum are insane!
No one is insane. You accepted a price & so that is your loss.
Trust me, they will find out by simply checking the address. Which they always do. They will also interview any postman/sorting staff involved. They take possible theft very seriously of Special Delivery items.
I hope they investigate also, i sent it and the last tracking update was at "EASTLEIGH PDO @13:06 03/04/17" so its highly likely someone in sorting has seen the label, realised whats in it and had it!

If stolen they will be able to narrow it down to a few people at the most. Special Delivery items are sorted & recorded separately to general mail.
#27
I sent some f1 pit lane wristbands I won last year using the same method as you, mine didn't get delivered on time either, they just got delayed within system, they eventually turned up about week after they were supposed to. I'm fairness to Royal Mail they were super helpful and others have said, they will certainly investigate it.
I hope your parcel arrives at its intended destination as well.
#28
They will only give you back what you were selling it for. 100% this. Same happens with eBay transactions.

If you sold item for X amount but elsewhere can be had for a bigger amount don't think they're gonna give you more than what you were gonna get had they not lost the item.

By giving you the amount you would have received if the phone had got to its destination they are not doing anything wrong. Why would you want money to replace something you were selling anyway?? You're just trying to make a profit here OP :p

As for what proof to give... the proof of the transaction with webuyanyphone.


Edited By: hearts22 on Apr 08, 2017 02:33
#29
coys67
You should get enough to purchase a replacement imo, if you sold the phone for £50 but it would cost £100 to replace in equivalent condition RM should give you £100, get 3 or 4 prices from the web and send them the url's.

HavocLP
And what if webuyanyphone would tell him they changed mind, they don't want it, or whatever? RM shouldn't give a **** why he was sending this phone and to whom! He did, the phone cost will cost xxx£ and that's it. They should give back full value.

They only have to refund the actual loss. OP would have received X amount had the item reached its destination. The item was valued at that amount and that's the loss OP has incurred (not sure yet but looks like item got lost).

OP was happy to receive less than what a replacement from CEx costs and RM's obligation is just to put back the OP in the original situation had the loss of the item not happened (which means receiving that X amount from webuyanyphone).

Also if the item was SOLD, why would a replacement need to be bought anyway? The loss is for the value of the transaction. It's not rocket science. Let's say the loss is £50 from the sale... RM gives you back £50. Makes sense no?

Edited By: hearts22 on Apr 08, 2017 02:44
#30
hearts22
coys67
You should get enough to purchase a replacement imo, if you sold the phone for £50 but it would cost £100 to replace in equivalent condition RM should give you £100, get 3 or 4 prices from the web and send them the url's.
HavocLP
And what if webuyanyphone would tell him they changed mind, they don't want it, or whatever? RM shouldn't give a **** why he was sending this phone and to whom! He did, the phone cost will cost xxx£ and that's it. They should give back full value.
They only have to refund the actual loss. OP would have received X amount had the item reached its destination. The item was valued at that amount and that's the loss OP has incurred (not sure yet but looks like item got lost).
OP was happy to receive less than what a replacement from CEx costs and RM's obligation is just to put back the OP in the original situation had the loss of the item not happened (which means receiving that X amount from webuyanyphone).
Also if the item was SOLD, why would a replacement need to be bought anyway? The loss is for the value of the transaction. It's not rocket science. Let's say the loss is £50 from the sale... RM gives you back £50. Makes sense no?

Totally agree, they have to refund the actual loss, which was a mobile phone not an amount of money.

If you have any insurance claim you will get paid an amount to re-coup your loss not an amount that you may or may not have been prepared to sell the item for.

If your car is insured for £2000 and it gets stolen and a replacement, same model/year/condition etc costs £1800 are you saying the insurance company would be right if they said, "Ah, sorry but wewantanycar would only pay £450 for that car so thats what you are getting"?


Edited By: coys67 on Apr 08, 2017 09:09
#31
coys67
hearts22
coys67
You should get enough to purchase a replacement imo, if you sold the phone for £50 but it would cost £100 to replace in equivalent condition RM should give you £100, get 3 or 4 prices from the web and send them the url's.
HavocLP
And what if webuyanyphone would tell him they changed mind, they don't want it, or whatever? RM shouldn't give a **** why he was sending this phone and to whom! He did, the phone cost will cost xxx£ and that's it. They should give back full value.
They only have to refund the actual loss. OP would have received X amount had the item reached its destination. The item was valued at that amount and that's the loss OP has incurred (not sure yet but looks like item got lost).
OP was happy to receive less than what a replacement from CEx costs and RM's obligation is just to put back the OP in the original situation had the loss of the item not happened (which means receiving that X amount from webuyanyphone).
Also if the item was SOLD, why would a replacement need to be bought anyway? The loss is for the value of the transaction. It's not rocket science. Let's say the loss is £50 from the sale... RM gives you back £50. Makes sense no?
Totally agree, they have to refund the actual loss, which was a mobile phone not an amount of money.
If you have any insurance claim you will get paid an amount to re-coup your loss not an amount that you may or may not have been prepared to sell the item for.
If your car is insured for £2000 and it gets stolen and a replacement, same model/year/condition etc costs £1800 are you saying the insurance company would be right if they said, "Ah, sorry but wewantanycar would only pay £450 for that car so thats what you are getting"?

In fact when you buy special delivery you have to give the value of the item which in case of a sale with eBay etc is the amount you sold it for X). The monetary loss is the value attributed to the phone in the transaction.
You can argue as much as you want but it works like that.
OP proves with the transaction with webuyanyphone that the phone was valued at say 100 pounds and that's what the phone was insured for! Like I said RM does ask the value of the item in advance.
I'm guessing OP told them the amount it was sold for to webuyanyphone.

Edited By: hearts22 on Apr 08, 2017 10:03
#32
coys67
hearts22
coys67
You should get enough to purchase a replacement imo, if you sold the phone for £50 but it would cost £100 to replace in equivalent condition RM should give you £100, get 3 or 4 prices from the web and send them the url's.
HavocLP
And what if webuyanyphone would tell him they changed mind, they don't want it, or whatever? RM shouldn't give a **** why he was sending this phone and to whom! He did, the phone cost will cost xxx£ and that's it. They should give back full value.
They only have to refund the actual loss. OP would have received X amount had the item reached its destination. The item was valued at that amount and that's the loss OP has incurred (not sure yet but looks like item got lost).
OP was happy to receive less than what a replacement from CEx costs and RM's obligation is just to put back the OP in the original situation had the loss of the item not happened (which means receiving that X amount from webuyanyphone).
Also if the item was SOLD, why would a replacement need to be bought anyway? The loss is for the value of the transaction. It's not rocket science. Let's say the loss is £50 from the sale... RM gives you back £50. Makes sense no?
Totally agree, they have to refund the actual loss, which was a mobile phone not an amount of money.

If you have any insurance claim you will get paid an amount to re-coup your loss not an amount that you may or may not have been prepared to sell the item for.

If your car is insured for £2000 and it gets stolen and a replacement, same model/year/condition etc costs £1800 are you saying the insurance company would be right if they said, "Ah, sorry but wewantanycar would only pay £450 for that car so thats what you are getting"?


Insurance per se works different anyway as you insure a phone for loss or theft that you're using. OP sold it at a price he was happy about and when RM loses the phone his loss is that amount he would have received had the phone reached its destination. Doesn't matter that the phone might be worth more or less than what it was sold for in that transaction RM got involved with.
Not like he was gonna receive the money and still get to keep a phone no? Why would you think they have to give him the money needed to buy a phone in like condition when he was giving it away for X amount if everything went according to plan?

Good luck getting average market price as RM haven't seen the phone at all so how would they know it is in this or that condition? For all they know anything could have been inside the packaging and that's why they want proof of value and the details of the addressee and with eBay etc, like I said, their guidelines state to provide the eBay transaction details etc. I know because I did claim for an item they lost.


Edited By: hearts22 on Apr 08, 2017 10:12
#33
hearts22
coys67
hearts22
coys67
You should get enough to purchase a replacement imo, if you sold the phone for £50 but it would cost £100 to replace in equivalent condition RM should give you £100, get 3 or 4 prices from the web and send them the url's.
HavocLP
And what if webuyanyphone would tell him they changed mind, they don't want it, or whatever? RM shouldn't give a **** why he was sending this phone and to whom! He did, the phone cost will cost xxx£ and that's it. They should give back full value.
They only have to refund the actual loss. OP would have received X amount had the item reached its destination. The item was valued at that amount and that's the loss OP has incurred (not sure yet but looks like item got lost).
OP was happy to receive less than what a replacement from CEx costs and RM's obligation is just to put back the OP in the original situation had the loss of the item not happened (which means receiving that X amount from webuyanyphone).
Also if the item was SOLD, why would a replacement need to be bought anyway? The loss is for the value of the transaction. It's not rocket science. Let's say the loss is £50 from the sale... RM gives you back £50. Makes sense no?
Totally agree, they have to refund the actual loss, which was a mobile phone not an amount of money.
If you have any insurance claim you will get paid an amount to re-coup your loss not an amount that you may or may not have been prepared to sell the item for.
If your car is insured for £2000 and it gets stolen and a replacement, same model/year/condition etc costs £1800 are you saying the insurance company would be right if they said, "Ah, sorry but wewantanycar would only pay £450 for that car so thats what you are getting"?
Insurance per se works different anyway as you insure a phone for loss or theft that you're using. OP sold it at a price he was happy about and when RM loses the phone his loss is that amount he would have received had the phone reached its destination. Doesn't matter that the phone might be worth more or less than what it was sold for in that transaction RM got involved with.
Not like he was gonna receive the money and still get to keep a phone no? Why would you think they have to give him the money needed to buy a phone in like condition when he was giving it away for X amount if everything went according to plan?
Good luck getting average market price as RM haven't seen the phone at all so how would they know it is in this or that condition? For all they know anything could have been inside the packaging and that's why they want proof of value and the details of the addressee and with eBay etc, like I said, their guidelines state to provide the eBay transaction details etc. I know because I did claim for an item they lost.

From RM website.

"Royal Mail's retail compensation policy for lost items.

Postage refund, plus compensation on basis of the customer’s actual loss.

Where an item is lost or damaged beyond repair then actual loss is the amount it cost the customer to acquire, purchase or manufacture the item subject to condition, age and depreciation.

Below is an example of actual loss.
Mrs Smith (the end purchaser) bought a pair of jeans from a shop and paid £25 for them. If she posts them on and they go missing she can claim what it cost her to purchase the jeans, i.e. £25.
The Shop (the retailer) that sells the jeans buys them from the manufacturer for £15. If they post them and they go missing they can claim what it cost them to acquire the jeans, i.e. £15.
The Factory (the manufacturer) that supplies the shop makes the jeans for £10. If they post them and they go missing they can claim what the item cost them to manufacture, i.e. £10."

The OP's phone is therefore insured for the amount it would cost to replace, relevant to condition etc, not what he would be prepared to sell the phone for.


Edited By: coys67 on Apr 08, 2017 10:41
#34
I love it when someone posts a question then gets angry when they don't get the answers they hoped for.

Your loss is, as has been said before, whatever webuyanyphone were willing to pay.

The only way the insurance would ever pay out the full value of the phone is if webuyanyphone had paid for the postage, the loss to them is then whatever they would have sold it for.

You're not losing out here, I really don't understand why you feel that because the parcel disappeared you're suddenly entitled to more than you agreed the phone was worth before sending it away.
#35
coys67
hearts22
coys67
hearts22
coys67
You should get enough to purchase a replacement imo, if you sold the phone for £50 but it would cost £100 to replace in equivalent condition RM should give you £100, get 3 or 4 prices from the web and send them the url's.
HavocLP
And what if webuyanyphone would tell him they changed mind, they don't want it, or whatever? RM shouldn't give a **** why he was sending this phone and to whom! He did, the phone cost will cost xxx£ and that's it. They should give back full value.
They only have to refund the actual loss. OP would have received X amount had the item reached its destination. The item was valued at that amount and that's the loss OP has incurred (not sure yet but looks like item got lost).
OP was happy to receive less than what a replacement from CEx costs and RM's obligation is just to put back the OP in the original situation had the loss of the item not happened (which means receiving that X amount from webuyanyphone).
Also if the item was SOLD, why would a replacement need to be bought anyway? The loss is for the value of the transaction. It's not rocket science. Let's say the loss is £50 from the sale... RM gives you back £50. Makes sense no?
Totally agree, they have to refund the actual loss, which was a mobile phone not an amount of money.
If you have any insurance claim you will get paid an amount to re-coup your loss not an amount that you may or may not have been prepared to sell the item for.
If your car is insured for £2000 and it gets stolen and a replacement, same model/year/condition etc costs £1800 are you saying the insurance company would be right if they said, "Ah, sorry but wewantanycar would only pay £450 for that car so thats what you are getting"?
Insurance per se works different anyway as you insure a phone for loss or theft that you're using. OP sold it at a price he was happy about and when RM loses the phone his loss is that amount he would have received had the phone reached its destination. Doesn't matter that the phone might be worth more or less than what it was sold for in that transaction RM got involved with.
Not like he was gonna receive the money and still get to keep a phone no? Why would you think they have to give him the money needed to buy a phone in like condition when he was giving it away for X amount if everything went according to plan?
Good luck getting average market price as RM haven't seen the phone at all so how would they know it is in this or that condition? For all they know anything could have been inside the packaging and that's why they want proof of value and the details of the addressee and with eBay etc, like I said, their guidelines state to provide the eBay transaction details etc. I know because I did claim for an item they lost.
From RM website.
"Royal Mail's retail compensation policy for lost items.
Postage refund, plus compensation on basis of the customer’s actual loss.
Where an item is lost or damaged beyond repair then actual loss is the amount it cost the customer to acquire, purchase or manufacture the item subject to condition, age and depreciation.
Below is an example of actual loss.
Mrs Smith (the end purchaser) bought a pair of jeans from a shop and paid £25 for them. If she posts them on and they go missing she can claim what it cost her to purchase the jeans, i.e. £25.
The Shop (the retailer) that sells the jeans buys them from the manufacturer for £15. If they post them and they go missing they can claim what it cost them to acquire the jeans, i.e. £15.
The Factory (the manufacturer) that supplies the shop makes the jeans for £10. If they post them and they go missing they can claim what the item cost them to manufacture, i.e. £10."
The OP's phone is therefore insured for the amount it would cost to replace, relevant to condition etc, not what he would be prepared to sell the phone for.

Again, when you purchase special delivery you have to state a value that you can prove. Also, that's generic terms and conditions. Since I actually made a claim for something I sold on eBay that went missing, what I was asked to provide were the eBay transaction details with the value the item was sold for and the buyer's address as well as proof of posting. I was refunded the amount the buyer paid plus postage.

I checked out a Royal Mail webpage but I don't know how old it is and if it is still accurate. However, it says you need the following proof:

Original proof of posting e.g Post Office® receipt (certificate of posting), On-Line postage receipt (stamped at Post Office®) or copy of Docket Book
Original proof of value if claiming for the contents, eg. till receipt, bank statement, etc
The damaged item and packaging (for damage claims only and where safe to do so)
In addition to the above, eBay claims must be accompanied by the item sale page and Paypal or bank/credit statement
eBay item number

I'm pretty sure OP's case is a case of a sale like an eBay sale where you are using RM to deliver something that was sold and not sent as a gift etc so they will be willing to refund only the amount the transaction details state.

Edited By: hearts22 on Apr 08, 2017 10:53

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