In a difficult situation at the moment with Amazon.
I returned item with dpd last week. They provided labels and provided a receipt upon collection. After the parcel was returned I got emails saying item wasn't collected even though I have receipt.
I contacted Amazon and they said it was in transit so I given them till yesterday for a refund but nothing. I called them yesterday and spoke to a women who said she can't find any tracking information and she would call dpd today. Never got that call even though she advised in the email what she would do.
I called Amazon this evening for them to say pretty much same thing regarding tracking. I explained I can't trust what they say after yesterday's call as he said he was going to call me back tomorrow between 12-1 so we shall see what happens.
Has anyone been in this situation before and have you had an outcome?
Also does anyone know they best time or number to call the Ireland contact centre as the Indian and Philippines seem pretty useless. Thanks