Pretty sure I know the answers but hoping someone knows better.....
Purchased a LG G5 from eBay in Dec last year. Item was new, contract renewal.
LG know the age of the phone from the IMEI number, it is still under 12m old.
Phone has developed the GPS issue, this is a widly known issue but has not yet been acknowledged by LG.
They're refusing to repair the phone because I purchased it privately and can't prove the the condition when I bought it.
Their final response is that I should speak to trading standards if I don't like their stance.
I'm in contact with the original seller who is looking for a receipt but he isn't sure he kept it.
Any one know if they legally have to honour warranty as its a UK phone, under 12 months old regardless of how it was purchased?
Thanks for reading!