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Marks and Spencer

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Dear Sir/Madam, I have experienced very disturbing incident last night at (Meole Brace Retail Park,Shrewsbury). I went there around 19:45 and was checking the desert section. I saw profiteroles pr… Read More
Ceyda Avatar
3m, 3w agoPosted 3 months, 3 weeks ago
Dear Sir/Madam,

I have experienced very disturbing incident last night at (Meole Brace Retail Park,Shrewsbury).
I went there around 19:45 and was checking the desert section. I saw profiteroles probably there were more than 10 and their best before date was today (3/1/17). Then two staff members appeared with a handheld printer (l believe it prints reduction labels).
The male staff member scanned one of the packs and turned to his colleague and said "We will do them later". Which was really weird because it was only 3 minutes left to shop closing!!!
I am sure they wanted to take all for themselves.
That's the unacceptable point.
All the products where at your stores are meant to be bought by the customers.
Who could give the decision not to sell the products and keep them for staff members?

Has anyone experienced anything like this before?
Thanks ;)
Ceyda Avatar
3m, 3w agoPosted 3 months, 3 weeks ago
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(34) Jump to unreadPost an answer
Responses/page:
#1
'very disturbing incident'. no.
#2
that is very disturbing
#3
M&S don't have a desert section. They don't want camels in stores.
#4
The horror!
#5
Happened to me once. I said, "nay, ye shall reducteth thy profiteroles before the passing of the bell, or a pitfall ye shall suffer".

Cut the nonsense right out.
#6
I'd be more worried about getting sand in my profiterole balls tbh
#7
yes god forbid the staff would have any sort off a benefit of probably working everyday except christmas day, to serve cheapskates looking for reduced profiteroles! give them a break!
#8
Omg people! Why don't you comment in manners!
#9
When staff members at supermarkets make a purchase at the supermarket they work at, they also become customers.

You could have mentioned something at the time though if you were interested in purchasing them.


Edited By: RossD89 on Jan 04, 2017 10:57
#10
Maybe they just thought there was no point in printing over 10 labels(probably selling the product for 1p), as the store was closing in 3 minutes and they wouldn't sell anyway
#11
When wool worths was closing, they had a final clear out sale, it was something silly like all you can fit in your basket for £5. When I went to the till, I noticed a stack of dvd box sets behind the till, when I asked for one all I got was a dirty look. Once I got one, the rest soon disperced to the people behind me, If they wanted to keep them for themselves they should have hid them better ;)
#12
they probably cba it was hometime
#13
Like any business it comes down to time and cost. It's a waste of time to sticker and reduce 10 items two to three times that probably won't sell that close to closing and even if it did it would bring in less than the staff time.

Also m&s never let staff take food for free and rarely even let them buy it, if they did it would be the same price you'd pay for it reduced.

Each item is 2 stickers (a price for the front and barcode for the back), and they'd need to double or triple reduce each so 40-60 stickers printed and 20 to stick on at that time is a waste of time on stuff that won't sell. They'll just bulk do a single reduction for 10 at once, then bin the food and stickers.

Edited By: dcx_badass on Jan 04, 2017 11:13: .
#14
If they were closing in a couple of minutes, and sell-by date was 3/1, then yeah.. why bother lol.

That was the last day they can sell it, and 3 minutes left?

Why do all that re-labeling work to only need to throw it away 3 minutes later?
#15
That's a waste
Instead of throwing them away, l could have bought them (not all of them of course)
There were other customers too
Not only me
#16
First world problems. I suggest you spend the rest of your 'life' indoors if something as petty as this is 'very disturbing'! oO

Edited By: chocci on Jan 04, 2017 11:39
#17
Ceyda
That's a waste
Instead of throwing them away, l could have bought them (not all of them of course)
There were other customers too
Not only me

You should have picked some and ask them to reduce the price for you - but yeah, I doubt they would be saving it for themselves.

Even though they say 3 minutes till closing, they will still serve you until you leave, in a sensible matter of time of course :)
#18
Ceyda
That's a waste
Instead of throwing them away, l could have bought them (not all of them of course)
There were other customers too
Not only me

If you were that bothered, you should have said something to the staff at the time, rather than write an open letter to M&S on a forum they probably don't visit for the purpose of picking up customer complaints.
#19
Ceyda

Dear Sir/Madam,
I have experienced very disturbing incident last night at (Meole Brace Retail Park,Shrewsbury).
I went there around 19:45 and was checking the desert section. I saw profiteroles probably there were more than 10 and their best before date was today (3/1/17). Then two staff members appeared with a handheld printer (l believe it prints reduction labels).
The male staff member scanned one of the packs and turned to his colleague and said "We will do them later". Which was really weird because it was only 3 minutes left to shop closing!!!
I am sure they wanted to take all for themselves.
That's the unacceptable point.
All the products where at your stores are meant to be bought by the customers.
Who could give the decision not to sell the products and keep them for staff members?
Has anyone experienced anything like this before?
Thanks ;)

They left them on the shelf so they were still available for purchase, and were for over 10 minutes, and not as you say, kept for staff (_;)






Edited By: andynicol on Jan 04, 2017 12:09
#20
miikeyblue
Ceyda
That's a waste
Instead of throwing them away, l could have bought them (not all of them of course)
There were other customers too
Not only me

If you were that bothered, you should have said something to the staff at the time, rather than write an open letter to M&S on a forum they probably don't visit for the purpose of picking up customer complaints.


Do you think they would mind to listen to me?
#21
Ceyda
miikeyblue
Ceyda
That's a waste
Instead of throwing them away, l could have bought them (not all of them of course)
There were other customers too
Not only me
If you were that bothered, you should have said something to the staff at the time, rather than write an open letter to M&S on a forum they probably don't visit for the purpose of picking up customer complaints.
Do you think they would mind to listen to me?

Yes. Whenever I've been in a shop and seen someone reducing stuff, I've asked them if they're reducing whatever it is I may have been looking at (assuming it was in the same shelf area), and if so, they've happily obliged and reduced my item.

All you had to do was ask, I'm sure they would have been happy to reduce them for you.

Far easier to keep quiet and moan later though.
#22
Sometimes the don't have the time to reduce near closing time. Its easier to chuck them as they need to restock the shelves for the following day.
#23
Your shop shuts at 19.48? What a precise closing time
#24
psychobitchfromhell
Your shop shuts at 19.48? What a precise closing time


Went there around 19:45 and closing time 20:00
#25
Petty, ignorant morons like yourself are the reason that retail/service industry staff quickly develop a hatred for the Human Race.
#26
Ceyda
psychobitchfromhell
Your shop shuts at 19.48? What a precise closing time

Went there around 19:45 and closing time 20:00
So you're a liar as well as being obnoxious and arrogant! :D
#27
miikeyblue
Ceyda
miikeyblue
Ceyda
That's a waste
Instead of throwing them away, l could have bought them (not all of them of course)
There were other customers too
Not only me
If you were that bothered, you should have said something to the staff at the time, rather than write an open letter to M&S on a forum they probably don't visit for the purpose of picking up customer complaints.
Do you think they would mind to listen to me?
Yes. Whenever I've been in a shop and seen someone reducing stuff, I've asked them if they're reducing whatever it is I may have been looking at (assuming it was in the same shelf area), and if so, they've happily obliged and reduced my item.

All you had to do was ask, I'm sure they would have been happy to reduce them for you.

Far easier to keep quiet and moan later though.

That would have required using a single shred of humanity to politely interact with a pleb.
The staff were obviously lying thieves who would have told the OP to *expletive* off.
#28
Ceyda
psychobitchfromhell
Your shop shuts at 19.48? What a precise closing time
Went there around 19:45 and closing time 20:00

As I said in post #19, there was around 10 minutes or so left so they were still available for sale, plenty time for you to shop around then return to the dessert section, or failing that, as has been said, ask a member of staff?

But, to answer your specific questions ;

Q/ Who could give the decision not to sell the products and keep them for staff members?

A/ They were left on the shelf so still available to purchase by any customer, and staff alike.

Q/ Has anyone experienced anything like this before?

A / Yes, more than once, often I will see this and think thats a perk of the job, good on them (they 'could have' been planning on reducing at the last moment and thus purchasing themselves), but on occasion I'll see this about to happen and enquire as to whats the plans for said item(s), more often than not the staff are happy for you to purchase the item(s), as they often are only purchasing them out of a whim, and hadn't planned on taking home several boxes of profiteroles that had to be eaten that night. :D

Edited By: andynicol on Jan 04, 2017 13:48
#29
Anyone else see 'disturbing incident', 'profiteroles' and 'male staff member' and expect something to do with man-made cream?
#30
Hmmm a member of staff who likes a bargain? Shouldn't be allowed!
Write a letter to the Times.
Dear Sir....
I have experienced very disturbing incident last night at (Meole Brace Retail Park,Shrewsbury).
I went there around 19:45 and was checking the desert section. I saw profiteroles probably there were more than 10 and their best before date was today (3/1/17). Then two staff members appeared with a handheld printer (l believe it prints reduction labels).
The male staff member scanned one of the packs and turned to his colleague and said "We will do them later". Which was really weird because it was only 3 minutes left to shop closing!!!
I am sure they wanted to take all for themselves.
That's the unacceptable point.
All the products where at your stores are meant to be bought by the customers.
Who could give the decision not to sell the products and keep them for staff members?


Yours Sincerely,

The righteous and disgruntled 'anonymous of (Insert your hometown here).
#31
Don't you just wish threads like this go viral

When you see videos of a young lady whose body was destroyed by meningitis yet she's still here to tell her story and explain in such a beautiful way why she looks like that and still has the desire to live life and then you get threads like this!!!

Kaitlyn Dobrow

Edited By: philphil61 on Jan 04, 2017 14:08
#32
philphil61
Don't you just wish threads like this go viral
When you see videos of a young lady whose body was destroyed by meningitis yet she's still here to tell her story and explain in such a beautiful way why she looks like that and still has the desire to live life and then you get threads like this!!!Kaitlyn Dobrow
Puts things in perspective. Life is too short and too precious to worry about the fate of out of date profiteroles.
#33
You do know that supermarkets have staff working after the store closes to restock and get rid of out of date products etc..
#34
dcx_badass
Also m&s never let staff take food for free and rarely even let them buy it, if they did it would be the same price you'd pay for it reduced.
They used to iirc they stopped it about 5 or 6 years ago.
My mother worked there when they still did it and the staff got final reduction price along with staff discount.
They would take anything due to go out of date which was left into the back and let the staff buy anything they wanted to avoid it going in the bins.

Was awesome she'd come back pretty much every night with food for peanuts, after about a month we'd tried pretty much everything perishable that they sold.
Was a major perk of the job and I'm shocked they stopped it for whatever reason.

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