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McKenzie Boxers

£0.00 @
Greetings. Firstly, let me say thanks to the person who posted the deal, for the McKenzie Boxers from JD sports. I received my order today, and I only received 1 pack. I thought it was buy 1 get 1 fre… Read More
gudyute Avatar
5m, 1w agoPosted 5 months, 1 week ago
Greetings. Firstly, let me say thanks to the person who posted the deal, for the McKenzie Boxers from JD sports. I received my order today, and I only received 1 pack. I thought it was buy 1 get 1 free. Has anyone else received their order?

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gudyute Avatar
5m, 1w agoPosted 5 months, 1 week ago
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#1
I cannot track my order, i placed my order a multiple number of times.

did you add 2 to the basket? or just the 1?
if you added 2 and paid £5 as stated, then get in touch and demand a refund of the diffrence (2.50) or annoy them and ask to return them for the full £5 and tell them you're not paying for the postage as its their mistake.
#2
Still waiting on despatch of my order, like above I cannot track my order & there is nothing showing in 'my orders'
[helper]#3
Did you order a quantity of 2? If you only ordered 1 then you'll just receive 1, adding 2 to your basket kept the price unchanged from my recollection.
#4
I've contacted customer services. They told me to take it to the shop and they'll give me the extra one.
#5
From what I can see, you're very lucky to have received ANYTHING!
I ordered and although have the confirmation email I haven't had a despatch email yet. Bit annoyed as if they're not coming I need to buy some more as stocking fillers for my sons.
#6
BTW - how did you manage to contact customer services?
#7
74TOAD
BTW - how did you manage to contact customer services?
On their website, phone number, email address, everything is there.
#8
I haven't had anything yet
#9
Got mine today, just one pack though
#10
kendaniells
Got mine today, just one pack though
ring customer services and complain. If they try to fob u off, ask to speak to a manager.
#11
I've had a text saying mine will be delivered tomorrow. So I will update when I get them how many I get. I only ordered 2 packs (bogof).
#12
the fact that I have just realised is that on the website they say, buy one pair and we will throw in another pair. which is 2 pairs. Basically a pack of 2. Screwing us over with the wording is what they did :(
#13
Did they give you another pack of 2 boxers at the shop?
#14
Damn it! I hope that was a mistake in packaging, if not its shoddy marketing.
#15
Tharinduk
the fact that I have just realised is that on the website they say, buy one pair and we will throw in another pair. which is 2 pairs. Basically a pack of 2. Screwing us over with the wording is what they did :(


I don't think so no - each pack contains 2 pairs. To get bogof you have to add 2 packs to the basket - so 4 pairs.

The item description about them throwing in another pair is simply because you get 2 pairs per pack and not 1 - it doesn't relate to the bogof offer.
#16
Hey,

I just received mine through the post. I have two packs with two pairs in each, as I ordered. The invoice says the amount is £10 total, but only £5 was paid from my PayPal. So I think mine was successful. Hopefully others follow.
#17
just had email saying mine are being delivered tomorrow
#18
I've just had email saying mine will be delivered tomorrow. This is after not being able to track my order earlier in the week, so assumed it had been cancelled. I only ordered 2 packs - bogof.
#19
Mine was just delivered only 1 set, other set oos on invoice...says will receive refund in 5 days but can't see that they will as they were the free set!
#20
8 pairs of boxers delivered for £10 ;)
#21
4 pairs delivered today via DPD. Paid £5.
#22
Received 1 pack today it is buy 1 get 1 free they claim the other pack is oos i've messaged them on twitter demanded an alternative colour.
#23
4 pairs delivered today, says £10 on invoice but PayPal says £5.. now I made 2 separate orders so still waiting on the next 4 pairs!!!
#24
So update apparently the 1 pack they sent me was as a good will gesture and they are giving me a full refund... not enough stock
#25
I bought 1 pack get one free then ordered 2 packs get two free and they arrived today but have charged me £5 per pair and on my payment they took £10 and £20 even though when I ordered it Said £5 and £10 . Tried customer services and they were too busy to answer my call according to the automated annoying voice . Will be trying again though
#26
same problem amount charged doesn't match the email order Confirmation and haven't received full orders.....crooks
#27
8 pairs delivered today for £10:D
#28
So a quick update. Remember I called customer services and complained about not getting the extra pack? The girl said I should go to a shop and they'll give it to me. I didn't. I called back and today I received my extra pack from the postman. Buy 1 get 1 free shouldn't mean, u have to add 1 extra at checkout. If u buy 1 pack, u should get your free pack. Hopefully, everyone will get theirs. Merry Christmas.
#29
gudyute
So a quick update. Remember I called customer services and complained about not getting the extra pack? The girl said I should go to a shop and they'll give it to me. I didn't. I called back and today I received my extra pack from the postman. Buy 1 get 1 free shouldn't mean, u have to add 1 extra at checkout. If u buy 1 pack, u should get your free pack. Hopefully, everyone will get theirs. Merry Christmas.


I'm glad you got your issue rectified but I'm not quite sure I follow your theory?
If something is buy one get one free I would assume I would have to add both products otherwise the company may just think you only need one.
If you went into a supermarket which was displaying offers for buy one get one free products would you just pick up 1 item and expect them to go back and get you another one once you go to pay?
#30
i gt one pack and a refund checked my bank

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