Posted 23 February 2012

Mighty Deals.co.uk feedback

I've just gone through a deal to a website called mighty deals and they were selling 32gb memory cards for £10 so I bought 2 and I got 2 emails with "voucher" codes to another website I've never heard of and the other website charges £4 each for delivery. I don't want to enter my details on there aswell to get ripped off again.. Is there anything I can do? Please help!
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  1. HUKDeLITE's avatar
    ****

    Hi AllI am Fiona from the **** customer service team, who as you would … Hi AllI am Fiona from the **** customer service team, who as you would expect endeavour to deliver the best possible customer support! To enable us to manage the flow of customer enquiries on a first come first serve basis we use a sometimes clunky automated helpdesk ticketing system. This does however mean that we are able to respond to customer enquiries within 48 (working) hours and in most cases much quicker.If you do have a specific enquiry please either go to our contact us page on ****.co.uk or email us @ CustomerSupport@****.co.uk, providing the email address your order is linked to so we can locate your order and ensure any issues are resolved in a timely and satisfactory manner. If you so wish you can also provide you HUKD screen name so we are able track things down accordingly.The vast majority of our customers are happy with our service levels, but we accept we don’t get it right every time and where possible we do everything we can to rectify the situation. Kind RegardsFiona**** Customer Support



    I bet your boss isnt happy with you admitting that your customer service team is **** X)
  2. Simon's avatar
    The deal has been marked as spam by ourselves for at least the 2nd time today as we were unable to check who the supplier of the stick is as Mighty Deals did not reveal the merchant.

    However according to Lacies own website they do not sell a 32gb stick in that design. Only a 8gb and 16gb which was another factor

    lacie.com/uk/…531
  3. RandomUsername's avatar
    Author
    HUKDeLITE

    I bet your boss isnt happy with you admitting that your customer service … I bet your boss isnt happy with you admitting that your customer service team is **** X)



    Their website is **** aswell
  4. ant3000's avatar
    Just as an update to this thread. I today received my (cough.. "Lacie" cough..!) 32Gb USB Key from Mighty Deals supplier "Vivacity Stores Ltd" which arrived in packaging no too dissimilar to this
    Pen Drive

    The image was sourced from a bulk import website and details show that the suppliers to be a "Shezhen Topkeen Industry Co Ltd" and so I decided to google the company name.

    Near the top of the listings I found the following interesting article about Fake Flash Driveswhich suggest that that usb drives supplied by "Shezhen Topkeen Industry Co Ltd" have the potential to be engineered to show that the drive has a larger capacity than it actually has, it also suggests a poor built quality.

    Although I appreciate that Mighty Deals have taken some efforts to correct the problems surrounding the supply of the 32GB USB by offering refunds to unsatisfied customers I'm sure that there are a number of those customers who will simply not have the time or inclination to repackage and return their device and would rather "write off" the whole situation which in these circumstances make Mighty Deals and their suppliers "Quids in".

    With this in mind I would recommend that if Mighty Deals would like to improve their reputation then perhaps it would be wise for them to correctly vet their suppliers before even considering posting deals on their website.

    Also, as in this unfortunate circumstance, I would also consider it good practice for a reputable company to exceed it's commitment to not only fully reimburse it's customers but also to make a gesture of goodwill to compensate any inconvenience caused?

    Needless to say I will be returning my USB Drive at my earliest convenience and will report back on how long it takes to receive my full refund.

    (edited)
  5. deleted692220's avatar
    I have never reviewed a company before but felt I had to - please dont use Mighty Deals - I purchased eight vouchers and have received none of the goods. Have been waiting over a month, asked for a refund - no reply.
  6. mamboboy's avatar
    It says on the page that 'Delivery is an additional £3.99.' so that's something you should have known when buying it. But it says multiples may be purchased so you'd assume £3.99 delivery is the same no matter how many you buy.

    I don't think Mighty Deals are a Scam, but as with any of these kind of sites, the companies they have deals up for may be dodgy. There's a canvas one that Kelkoo Select advertise that aren't.. or weren't a VAT registered business AFAIK.

    It is very wrong Mighty Deals don't tell you what company you are going to be buying from mind...
    (edited)
  7. dimebars's avatar
    There is so much fail ITT
  8. deleted81006's avatar
    Ok mate let us no how you get on, I'm unsure at min it be a top price if it's a true deal but don't want to mess owt up with it at min
  9. Over.The.Knee's avatar
    Has anyone bought the Cineworld ticket for £4.70 offer from this merchant? I attempted to post this deal and then discovered that they are currently banned from hotukdeals. I was then directed to this thread by sigma. Many thanks.
  10. deleted519886's avatar
    Hi All

    I’m obviously very concerned by some of the comments on this thread and clearly need to do a much better job of demonstrating that not only are the vast majority of customers completely satisfied with our service, but where from time to time we don’t get it right, we do everything we can to rectify the situation in a timely and satisfactory manner. Again the vast majority of these are also resolved to much satisfaction.

    I just want to reply to some of the prior comments and update you all on what has been done to address some of these issues.

    32gb USB Key
    All customers who would have seen a branded image and promotion (URL etc) which was incorrect for the 32GB Key USB Flash Memory Stick have been contacted and offered a full refund including the postage cost, once the goods have been returned back to us. Admittedly we have been slow at reacting in this instance but many customers were completely happy with what was being provided so we were treating it on a case by case basis. We understand that the un-branded product has the same functionality as the 32Gb Memory Key and any customers who are happy to keep the item(s) ordered are welcome to do so. Please let us know if there is anything else you feel we can do on this matter.

    Been Scamed
    With regards to our merchant Sonic UK, we do not in any way condone any of the responses from the merchant and have offered both a full apology and refund, some time ago. Please let us know if there is anything further we can do and we would be happy to help. This is by no means happening all the time.

    Refunds
    We did encounter a technical glitch with our payment system which resulted in a slight delay in refunding some of our customers. This was communicated to our customers at the time and is now resolved, ensuring refunds are issued in accordance with our terms and conditions. Please do make us aware if you feel any issues you have regarding a refund have yet to be resolved, please send the details through to myself and the team @ customer support.

    The cinema tickets deal – Cineworld for £4.70
    This is simply a really good deal that has been negotiated exclusively for MD customers.

    Deal Tracking
    I am not sure what urls have been being posted regarding our deals, however our normal url string carries no personal referral information whatsoever. I am assuming that it’s the deal ID that causing the alarm bells (/national/Activities/1-Cineworld-Ticket-for-4.70/541)? Any feedback would be appreciated.

    We understand that having let you down in some areas recently. However, we would like to assure you that this failure was very much the exception and not the rule: the purpose of this post is to stand up and apologise for any inconvenience caused and to say how sincerely sorry we are for any grief we have caused some of our customers. As you might expect, we are working extremely hard to ensure that for the future our customer service is consistently exceptional and something we can all take pride in delivering.

    Many thanks

    Fiona
    MD Customer Support
  11. deleted527922's avatar
    I've just ordered a set of stainless steel lights from Mighty Deals. Within seconds of placing the order and paying by credit card, an email arrived giving me a link to the lights I bought. The link is to a set of inferior quality plastic lights from a completely different manufacturer. The emails are 'no reply'. I shall be cancelling my order via my credit card as Mighty Deals are impossible to contact. This is fraud.
  12. deleted538811's avatar
    Ordered a 32Gbyte card via voucher from Mighty Deals with a company called Dazzle Deals - Not too much dazzle as after 6 weeks - NO CARD
  13. GodVilla's avatar
    Livvy0707

    Well......I ordered two android tablets at the end of May and sadly I'm … Well......I ordered two android tablets at the end of May and sadly I'm still waiting for them to arrive! I've contacted both Notanother.gift.com and mighty deals on several occasions but as yet, have received no reply. One of these android tablets is a gift for my Mother-in-Laws 60th and I feel sick to the stomach that this gift will not arrive in time, and if it does arrive (after reading the reviews) it will be a cheap copy from China!! I'd really appreciate a refund right now. I guess this offer was simply too good to be true and I'm gutted that I fell for it.Regards



    Get ready for the generic response from Fiona.
  14. ZedEx's avatar
    chris233

    I ordered 8 sweet hampers from Gift Hampers for what I believed was a … I ordered 8 sweet hampers from Gift Hampers for what I believed was a very good price. The P&P advertised by mighty deals was £2.50 per hamper which was fine. When I went to place order the site charged £4.96 per box . This was disappointing as I had the print out to confirm this on each order. I sent an email to Mighty Deals and did not receive a good response. I spoke to Stuart at the Gift Hamper who was really pleasant and agreed to give me a discount on the goods, however I am still trying to contact them to get my hampers delivered! I called Mighty deals 3 times and left my phone numbers to make a complaint and it is now over 1 week and still no one has got back to me.I will never use them again!Customer service is really slow and poor



    Wait for the arrival of a stooge account or the standard reply from 'Fiona'.
  15. deleted695595's avatar
    Have been waiting for goods from austen lewis ordered through mighty deals early November - no goods no response to emails no telephone number of austen lewis ??????????!!!!!!!!!!!!!!

    Would "customer services" from mighty deals care to comment on this
  16. deleted466421's avatar
    uk.linkedin.com/pub…map

    **** is a fantastic way for you to enjoy the things you love at prices you adore! We search for the best deals out there, allowing you to take advantage of huge discounts. It’s the new way to shop!

    http://www.****.co.uk/

    Currently heading up the Customer Support Team at ****.co.uk (part of www.MoneyExpert.com)

    I strive for customer experience excellence, whilst leading strategic and operational development to continuously improve our customer’s journey.

    Specialties
    Managing our Customer Helpdesk & Agents to provide customer service excellence. Monitoring & responding to Social Media sites.

    A team player skilled in project management, I'm passionate about success, adept at handling Customer Relations, problem solving and crisis management.

    I especially enjoy a challenge!


    LOL

  17. sancho1983's avatar
    How did you pay?
  18. RandomUsername's avatar
    Author
    sancho1983

    How did you pay?


    Visa debit, lloyds TSB
  19. Shadow-360's avatar

    Deal Terms: Once deal is purchased, Mighty Deals will send you your … Deal Terms: Once deal is purchased, Mighty Deals will send you your confirmation of purchase with unique voucher code and website link to redeem from.Voucher valid for 3 months. Multiples may be purchased. Delivery is an additional £3.99. Please allow up to 14 days for delivery.



    Link removed

    (edited)
  20. RandomUsername's avatar
    Author
    The thing that stopped me on the other site is I can put as many as I want at £4 each.. Why would they send 2 codes if I can order as many as I want
  21. RandomUsername's avatar
    Author
    Shadow-360



    Comment above
    (edited)
  22. sancho1983's avatar
    Should remove that link, Sy has removed it once already
  23. RandomUsername's avatar
    Author
    Syzable

    The deal has been marked as spam by ourselves for at least the 2nd time … The deal has been marked as spam by ourselves for at least the 2nd time today as we were unable to check who the supplier of the stick is as Mighty Deals did not reveal the merchant.However according to Lacies own website they do not sell a 32gb stick in that design. Only a 8gb and 16gb which was another factorhttp://www.lacie.com/uk/products/product.htm?id=10531



    Been scammed then will the bank do anything?
  24. deleted81006's avatar
    is this a scam? as ive ordered and 280+ other people have (or so i think)?
    is it a proper site?
  25. RandomUsername's avatar
    Author
    sme24185

    is this a scam? as ive ordered and 280+ other people have (or so i … is this a scam? as ive ordered and 280+ other people have (or so i think)?is it a proper site?



    Looks like weve been ripped off
  26. Simon's avatar
    Syzable

    The deal has been marked as spam by ourselves for at least the 2nd time … The deal has been marked as spam by ourselves for at least the 2nd time today as we were unable to check who the supplier of the stick is as Mighty Deals did not reveal the merchant.However according to Lacies own website they do not sell a 32gb stick in that design. Only a 8gb and 16gb which was another factorhttp://www.lacie.com/uk/products/product.htm?id=10531

    I’ve changed my mind! What can I do?Every Mighty Deals offer comes with a … I’ve changed my mind! What can I do?Every Mighty Deals offer comes with a full money-back guarantee. Simply let us know by calling us on 01483 412 978 or emailing us at customerSupport@mightydeals.co.uk with your name and order reference number, within 7 days of your purchase, and we will give you a full no-questions-asked refund, provided you have not taken up your deal. Refunds will be processed in 7 business days.



    According to Mighty Deals you can have a refund



    Whilst i'm not saying the merchant selling the stick is a scam you can indeed get a refund. On a quick look at the merchant they have only been in operation for little over a month but i've not had a full look at them

    Any problems then feel free to PM me
  27. deleted81006's avatar
    RandomUsername

    Looks like weve been ripped off


    dont no? there a voucher code email going to send it off
  28. Shadow-360's avatar
    Whois suggests the domain was only created last month.

    Google Streetview of the supplied address and supposed location of the official store brings up a residents only area in Bradford.

    Looks like you've been had I'm afraid, though I can't say for sure.
    (edited)
  29. deleted81006's avatar
    oh no this seems a little funny?seems cheap and unsure if ive done the right thing in ordering? and placing the order,
    ive been reading alot about account numbers where they can take more payments? unsure if true?
    i wonder where i stand if its wrong? where ill get a refund from? cause its 2 different places.
  30. RandomUsername's avatar
    Author
    sme24185

    oh no this seems a little funny?seems cheap and unsure if ive done the … oh no this seems a little funny?seems cheap and unsure if ive done the right thing in ordering? and placing the order, ive been reading alot about account numbers where they can take more payments? unsure if true?i wonder where i stand if its wrong? where ill get a refund from? cause its 2 different places.


    You won't get a refund. The number is registered somewhere else and the address is flats
  31. deleted81006's avatar
    there is 32gb models so 14pounds down? is that the least of my problems? as they have my bank details.
  32. Shadow-360's avatar
    32GB Model certainly exists;

    http://www.saverstore.com/product/20042112/7725665/LaCie-CooKey-32GB-USB-20-Flash-Memory-Drive

    £62.08 above. But for £9.99? If It's too good to be true...

    They won't have your bank details unless you went through their own payment processor.
  33. deleted81006's avatar
    well ill keep a open mind as 300+ have had the deal now, i paid md by bank and p+p paypal so hope im safe?
  34. RandomUsername's avatar
    Author
    mamboboy

    It says on the page that 'Delivery is an additional £3.99.' so that's … It says on the page that 'Delivery is an additional £3.99.' so that's something you should have known when buying it. But it says multiples may be purchased so you'd assume £3.99 delivery is the same no matter how many you buy.I don't think Mighty Deals are a Scam, but as with any of these kind of sites, the companies they have deals up for may be dodgy. There's a canvas one that Kelkoo Select advertise that aren't.. or weren't a VAT registered business AFAIK. It is very wrong Mighty Deals don't tell you what company you are going to be buying from mind...



    I bought 2 and it gives me a link to another website and I can change the quantity to as many as I like for £4 each. Then the other website will have your bank details aswell.
  35. deleted81006's avatar
    RandomUsername

    I bought 2 and it gives me a link to another website and I can change the … I bought 2 and it gives me a link to another website and I can change the quantity to as many as I like for £4 each. Then the other website will have your bank details aswell.


    very true you have to pay 2 sites but i used 2 different payments
  36. deleted81006's avatar
    dcx_badass

    Why not try and order it now and pay the postage with paypal?


    thats what ive done
  37. RandomUsername's avatar
    Author
    dcx_badass

    Why not try and order it now and pay the postage with paypal?



    I don't think PayPal will even refund me anyway because they won't reply to them and the actuall address might be an empty house or something
  38. TheTherapist's avatar
    RandomUsername

    Been scammed then will the bank do anything?



    which.co.uk/con…ds/
  39. RandomUsername's avatar
    Author
    The Therapist

    http://www.which.co.uk/consumer-rights/sale-of-goods/your-rights-when-paying-by-credit-card/chargeback-on-credit-and-debit-cards/



    I'll ring the bank tomorrow, see what they can do. Thanks
  40. deleted81006's avatar
    But what if it's not fake?
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