Mighty Deals.co.uk feedback - HotUKDeals - Page 3
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Mighty Deals.co.uk feedback

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4y, 7m agoPosted 4 years, 7 months ago
I've just gone through a deal to a website called mighty deals and they were selling 32gb memory cards for £10 so I bought 2 and I got 2 emails with "voucher" codes to another website I've never heard of and the other website charges £4 each for delivery. I don't want to enter my details on there aswell to get ripped off again.. Is there anything I can do? Please help!
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4y, 7m agoPosted 4 years, 7 months ago
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#81
Dear **** Customers, kumamayo2 & Rob1980

We realise that you are concerned about delivery delays and have concerns we are a ‘scam’ company. Please rest assured that is not the case, as mentioned previously **** is owned by Moneyexpert Ltd (www.moneyexpert.com) which is a leading financial price comparison site. Moneyexpert.com is a well-funded and reputable site which has been in business since 2003 helping millions of people find the right financial products.

I would also like to re-confirm that we want to make sure that you receive quality products from us, we pride ourselves on Customer Service & After Sales care and it is the policy of **** to honour the product(s) offered by our merchants and where not possible we will provide you with a refund.

We realise that due to the recent time consuming security audit we have had to conduct that deliveries have been delayed, and in turn there have been a high number of customer enquiries and a back log to work through.
We have, where possible kept everyone updated and have since asked our merchants to re-commence shipments to all our genuine customers. Please accept our apologies if your delivery has been delayed due to this, If you do not receive your order in the next week please let us know by sending the details through to our “Contact Us” page and we will check that your order has not got caught up on the ‘on hold’ list.

kumamayo2 & Rob1980

Can you please help us to help you by sending your details through our contact us page / calling customer support on 01483 412 978. I have previously mentioned that the screen name(s) on this forum in no way help us to locate your information on our systems.

Rob1980 – As mentioned previously – “I believe we have emailed you twice regarding the purchase of your TV. The email was to confirm our supplier for these, Pixmania has your details and will be shipping w/c 7th May. Please email us at customer services if you have not had this contact”

Thank you all once again for your patience and for bearing with us whilst we work through the back log we have at this time.

Kind regards


Fiona
Customer Support
#82
Just a quick comment with regards to the Mighty Deals / Vivacity USB problem.

I ordered the vouchers from Mighty Deals and upon discovering that the items sold by Vivacity were not genuine items I requested a refund from Mighty Deals and Vivacity for the money paid to each.

Mighty Deals paid the full amount due. It took a few weeks for the payment to be processed but I was paid what I was owed.

Vivacity have never responded to any of my emails or phone calls. It is also interesting to note that their "head office" telephone number and their technical helpline number are no longer in service.

So while we all have had problems with Mighty Deals at least they seem to attempt to resolve the issues
#83
Their just a shocking company! Don't know what their doing! I will be reporting to watch dog.
#84
I too can't see why the use of all the ****.

I have never used them myself and it is quite clear that they do need to improve their reputation somewhat to convince people that they can be relied upon to provide a good service.

On the basis that the **** user if genuine, I guess you have to give them some credit for coming on here to answer questions and criticism in addition to trying to give some specific answers to individual questions.

Many companies would give you nothing more but a line of spin.

I hope that the company will continue to make the same effort in the coming weeks/months until we can see a thread on here recommending them in the same breath as those retailers that we are happy to place our trust and money with.
#85
I purchased a ticket for cineworld for £4.50 and later found that i had been charged someone elses tickets also just because we had the same surname! different bank details and addresses i find this unacceptable! and they still have not sorted this matter out.
#86
The gf just badgered me into buying something from this website, I wish I'd seen this post first. Fingers crossed it actually arrives, good job I ordered on a credit card.
#87
I have purchased 2 things through Mighty Deals - one arrived very quickly and exactly as described (happy :) - the other I am still waiting for since March 2012 (now June 2012), have communicated with supplier several times who initially paid me lip service and said they would dispatch my item shortly, clearly they never did and now I get no communication at all. am writing to Mighty Deals today - will let this thread know the outcome...
#88
On another note . . . colleague has just informed me that he discovered fraudulent transactions on his credit card the day after buying from Mighty Deals, so we just thought we'd do a google search on the company and found this thread.

Quite alarming to say the least! Prior to this purchase he hasn't used the card in a while and has had no previous card fraud issues. One of the transactions was to an Ipswich branch of Pizza Hut (a phone order), so hopefully the card company will be able to trace the culprit, but we read their open letters to the thread and saw that one said they had been targeted by a CC fraud ring that were making purchases and causing delays while they sorted it out, perhaps that 'ring' are also taking customer's details too?! oO
#89
Purchased a 32mb memory stick from mighty deals same problem the codes they have issued not acceptable. By the supplier redstoneshopping cannot get any response from either co by e mail or phone have now contacted my credit card company to see if they can help
#90
Don't buy anything from mighty deals bug scam!!! Bought steam mop at the beginning of June and I am still waiting to receive it. I have asked for refund on 2 occasions but no response to my e-mails?????? Ridiculouse pay £60 and still not received the item. The companies that they use for the deals are they real or a huge scam??? I will be posting lots of reviews about mighty deals and they won't be good ones!!! Don't use this deal website I have warned you
#91
Just purchased a cinema ticket for £4, code was e-mailed straight away (usually these Groupon style websites send voucher the next day) and I was able to redeem a cinema ticket online immediately without any problems. Just thought I'd throw that out there.
#92
I purchased some cinema tickets using multiple accounts, all ecodes for cineworld received instantly.
#93
I wish I'd read here before buying a voucher for John Frieda products - it turns out the voucher for 2 products was limited to a very small selection of the John Frieda range and no 'normal' shampoos were available - all were colour based. So I won't be using them again, mainly because I raised the issue with customer service and eventually got a stroppy and unhelpful official email back. Caveat emptor - this site seems to be about offloading stuff no-one wants to buy. A deal isn't a deal if when you get to make the purchase it's all stuff you wouldn't want - check carefully what the details of the offer are before buying and don't assume it's something you'd want just because they are selling a 'brand name'.
#94
Hi,I have tried to redeem my Mighty Deals voucher through the link they sent me to Gadgets and Products. I imputted my credit card details for P&P and was charged £142!!!!! I have emailed both these companies several times and even telephoned but with no success. Is this a scam???, I have informed my credit card company and I hope they can act on my behalf. Has anyone else had the same experience and if so what action did you take. Many thanks.
#95
I to have tried to purchase 2 memory sticks from Redstone via mighty deals and received nothing. I have emailed redstone with no reply, deliveries mighty deals, with no reply and customer services. Poor poor poor service and customer support. This company needs to be given the widest publicity regarding the service you can expect.

Order #1229
Order Date:
13th Jun 2012
Order Status:
Awaiting Fulfillment
#96
I very recently ordered 4 of the 32gb memory sticks from Mighty Deals. but after reading all the bad stuff about Mighty Deals on your forum, I decided to cancel my order, so I emailed MD with the coupon details, my name & address, and asked for a full refund. Unlike many of you, I did get a confirmation email from MD. However, to make sure, I phoned MD the next day, and got straight through to their accounts dept. I spoke to a young lady, who asked for the email address that I had used for the order. She confirmed the amount MD had charged me, and it was repaid within 4 days. When contacting MD, use the same name & address, and email address that was on the original order. By the way, if you look up Amazon etc, there are lots of cheap offers on good brand 32gb sticks. Forget about MD. Buy elsewhere!

l
#97
Dear Imelda999

Thank you for your feedback.

As I’ve mentioned before the screen names on this forum don’t always tally up with the info we have on our systems, so this makes it tricky to locate individual orders or complaints. Can you please help us to help you by sending your details through our contact us page / calling customer support on 01483 412 978.

Please include the email address linked to your account so we can find your details on our system.

Thanks again

Happy shopping X)



Fiona
Head of Customer Services
#98
The item I ordered came through in the end, took three and a half weeks though. I'd use Mighty Deals again future though!
#99
It looks like i have been ripped off by Mighty Deals over an ipad connection kit. The weird thing is i was refunded £5 by Igadgetry who are supposed to supply the goods because i had been charged twice for the postage. I CANNOT understand that one.
#100
I've ordered a few things from Might Deals but recently I have been unable to access the coupon codes for the items I've paid for. I've emailed them but my messages always come back as having timed out. How can I contact them?
#101
Dear Maggieboo – please send the details of your enquiry through our “Contact Us” page. Or call us on 01483 412 978 – all this info can also be found on the MDeals website (I cannot provide you with a link in the forum as HUKDeals will remove part of the name and it will not work)

You can always find your vouchers in your MDeals account. Please follow these simple steps to locate the items you have purchased, the MDeals voucher codes and redemption instructions in your “client area”:

Once you have logged into the MDeals website please hover over your name at the top right of the page, click on “Account” this will then take you to a page with four tabs –

• Mighty Cash
• My Deals
• My Details
• My Preferences


All of your deals purchased will be in the “My Deals” tab and you can change your personal details in the “My Details” tab

Please note all voucher codes will be available 24 hours after purchasing, please click the green button “View Voucher” and follow the redemption instructions on the new page that opens.

Happy shopping X)



Fiona
Head of Customer Services
#102
****. Worst company ever!

Still waiting for a response from an email I originally sent in June. I then had to resubmit the email on the 9th of July due to 'technical problems', and still waiting. A joke of a company and worthy to appear on the next series of Watchdog.
#103
Why has it censored M I g h t y D e a l s ?
#104
Dear GodVilla Thank you for your feedback and please accept my apologies for any inconvenience caused. Please call us on 01483 412 978 so we can resolve your original query from June. I cannot locate your purchased voucher(s) or account details using your screen name.

HUKDeals censors out our company name, unfortunately we have no control over this.

Please call the team.

Regards


Fiona
Head of Customer Services
#105
****
Dear GodVilla Thank you for your feedback and please accept my apologies for any inconvenience caused. Please call us on 01483 412 978 so we can resolve your original query from June. I cannot locate your purchased voucher(s) or account details using your screen name.

HUKDeals censors out our company name, unfortunately we have no control over this.

Please call the team.

Regards


Fiona
Head of Customer Services

May I ask how many people work in your customer services dept?
#106
I have emailed Mighty Deals and their agent Fast Canvas prints on numerous occasions and all I have received are useless automated replies, I know I am a "valued customer" they have have my money, I haven't received my order after almost two months.

I have prepared a County Court Summons against Mighty Deals and Fast Canvas Prints which I will issue shortly.If anyone is interested the company trading as Fast Canvas Prints is;-

ANSA RETAIL LIMITED
83 CARLTON DRIVE
WIGSTON LEICESTER
LEICESTERSHIRE
UNITED KINGDOM
LE18 1DG
Company No. 07076025

I am not prepared to telephone or email Mighty Deals anymore either they read emails or face the consequences.
#107
Dear Frogot – Please accept my sincere apologies that you have not received your order, and for the inconvenience this has caused. Please make contact by either calling or emailing us, unfortunately I cannot provide you with a link for the customer support email address as the company name will be removed by HUKDeals and it will not work, but all details are on our website - along with our contact number – 01483 412 978.

I have been unable to locate your order on our system using your screen name Frogot, so unfortunately I am unable to help you further until you provide us with your additional information.

Please call us on 01483 412 978 so we can resolve the non-delivery issue for you with Fast canvas Prints.

Regards



Fiona
Head of Customer Services
#108
i ordered a union jack beanbag through this company via redstone and am having the same probelms its got to be a scam robbing gits i am £60 out of pocket not happy....
#109
Yes it is a scam do not use mighty deals I ordered something that didn't arrive for weeks I have had to contact the fake sight for weeks. The telephone numbers they give out do not work and customer service is terrible. Do not use unless you want to lose money.
#110
They need reporting to the ASA!
#111
Dear badbaddoggy & sarah2012

Please accept my sincere apologies that you have been experiencing problems with your orders and for the inconvenience this has caused. Please make contact by either calling or emailing us, unfortunately I cannot provide you with a link for the customer support email address as the company name will be removed by HUKDeals and it will not work, but all details are on our website - along with our contact number – 01483 412 978.

I have been unable to locate your orders on our system using your screen names, so unfortunately I am unable to help you further until you provide us with your additional information so we can locate your order.

Please call us on 01483 412 978 so we can resolve any issues you may have regarding your orders.

Regards



Fiona
Head of Customer Services
01483 412 978
#112
Customer Service = Fiona. No wonder there's a backlog!
#113
I'm not receiving any emails from MD now. Any reason for that?
#114
Dear GodVilla

Thank you for your constructive feedback. Please make contact by either calling or emailing us, unfortunately I cannot provide you with a link for the customer support email address as the company name will be removed by HUKDeals and it will not work, but all details are on our website - along with our contact number – 01483 412 978.

I have been unable to locate your details on our system using your screen name, so unfortunately I am unable to help you further until you provide us with your additional information so we can locate your customer information.

Please call us on 01483 412 978 so we can resolve any issues you may have regarding not receiving MD emails.

Regards



Fiona
Head of Customer Services
01483 412 978
#115
Livvy0707
Well......I ordered two android tablets at the end of May and sadly I'm still waiting for them to arrive! I've contacted both Notanother.gift.com and mighty deals on several occasions but as yet, have received no reply. One of these android tablets is a gift for my Mother-in-Laws 60th and I feel sick to the stomach that this gift will not arrive in time, and if it does arrive (after reading the reviews) it will be a cheap copy from China!! I'd really appreciate a refund right now. I guess this offer was simply too good to be true and I'm gutted that I fell for it.

Regards

Get ready for the generic response from Fiona.
#116
Dear Livvy0707

Have you called us regarding you order? I cannot locate your details using Livvy0707 and our helpdesk route is where our customer service issues are dealt with.

Please call us on 01483 412 978 or email our Customer Service Department, alternatively you can also use our contact us page.

As mentioned previously I cannot locate your order using your screen name.

Thank you

Fiona
Head of Customer Services
#117
Fiona

After sending my e-mail i received the following acknowledgement: Enquiry received ID # 712955

Not sure if this assists at all and helps you find my e-mail?

Many thanks

Melanie
#118
Hi Melanie

My apologies, I had sent several emails sine the 16th July but not received a response and it had been closed off.

I can see that your email sent earlier has created a new ticket and I have some info that I will send across to your new helpdesk ticket - number 712955.

My apologies once again.

Thank you

Fiona
Head of Customer Services
#119
Many thanks Fiona

E-mail successfully received from you this time and i've just nicely responded to it.

Thank-you

Melanie
#120
Dear Melanie,

No problem at all and thank you for taking the time to send your details through X)

Kindest regards

Fiona

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