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Mighty Deals.co.uk feedback

RandomUsernameRandomUsername

I've just gone through a deal to a website called mighty deals and they were selling 32gb memory cards for £10 so I bought 2 and I got 2 emails with "voucher" codes to another website I've never heard of and the other website charges £4 each for delivery. I don't want to enter my details on there aswell to get ripped off again.. Is there anything I can do? Please help!

All Responses (378)

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    RandomUsername
    ant3000
    Mighty deals are not reputable! I too ordered the lacie 32gb drive only to find that they have changed the spec to an unbranded USB key! Dodgy del boy Market trader tactics coming from a company claiming to be money experts!

    7day refund policy worth nothing when spec changes after many have been misled into buying an item that they have no intention of fulfilling!


    I asked for a refund without giving any details and they said ok it'll be within 3-5 days and that was 7 days ago... Still nothing, theyre pathetic.
    sme24185
    still no thing time running out!
    MightyDeals
    Hi All

    I am Fiona from the **** customer service team, who as you would expect endeavour to deliver the best possible customer support! To enable us to manage the flow of customer enquiries on a first come first serve basis we use a sometimes clunky automated helpdesk ticketing system. This does however mean that we are able to respond to customer enquiries within 48 (working) hours and in most cases much quicker.

    If you do have a specific enquiry please either go to our contact us page on ****.co.uk or email us @ CustomerSupport@****.co.uk, providing the email address your order is linked to so we can locate your order and ensure any issues are resolved in a timely and satisfactory manner. If you so wish you can also provide you HUKD screen name so we are able track things down accordingly.

    The vast majority of our customers are happy with our service levels, but we accept we don’t get it right every time and where possible we do everything we can to rectify the situation.

    Kind Regards

    Fiona
    **** Customer Support
    ant3000
    ****
    Hi All

    I am Fiona from the **** customer service team, who as you would expect endeavour to deliver the best possible customer support! To enable us to manage the flow of customer enquiries on a first come first serve basis we use a sometimes clunky automated helpdesk ticketing system. This does however mean that we are able to respond to customer enquiries within 48 (working) hours and in most cases much quicker.

    If you do have a specific enquiry please either go to our contact us page on ****.co.uk or email us @ CustomerSupport@****.co.uk, providing the email address your order is linked to so we can locate your order and ensure any issues are resolved in a timely and satisfactory manner. If you so wish you can also provide you HUKD screen name so we are able track things down accordingly.

    The vast majority of our customers are happy with our service levels, but we accept we don’t get it right every time and where possible we do everything we can to rectify the situation.

    Kind Regards

    Fiona
    **** Customer Support


    How about supplying the product you falsely led all of your customers to believe they were getting instead of changing it half way through the deal and then leaving the responsibility squarely a the feet of your suppliers?

    Reeks of dodgy Market trader trader tactics demonstrating a quality product and then switching it for some low quality alternative!

    If it is indeed a problem with your suppliers I believe the right thing to do would of been to contact each customer to inform them of the problem with supply, the change of product and offer them the right to cancel which if accepted then take responsibility to manage all correspondence with the supplier to ensure that all monies are refunded and a gesture of goodwill made.
    BeenScamed
    Its happening all the time at ****.
    I purchases a Telescope + Microscope set from **** priced at £80 discounted to £40.
    It was shipped directly from SonicUK.
    When it arrived I was shocked, small box, weighs less than a bag of suger. Item was cheap plastic ans it broke 45 seconds after unboxing.
    **** were contacted within their 7 day guarentee period as was SonicUK.
    It took a Month to get the refund, even received rude emails from Jeromy Rother who claims to be Managing Director of SonicUK, claiming that I take drugs and live on another planet!
    All of these mails were forwarded to **** but they still allowed one of their suppliers to keep sending these sorts of mails to their customer.
    I would suggest only purchasing items from **** that are known brands, not unknown cheap chinese imports that are not fit for purpose.
    This is the first time I have ever commented on one of these sites, so you can guess just how annoyed I am over the situation.
    RandomUsername
    Like I've said before they're pathetic low lives, they need to get a real job instead of ripping everyone off!
    HUKDeLITE
    ****
    Hi All

    I am Fiona from the **** customer service team, who as you would expect endeavour to deliver the best possible customer support! To enable us to manage the flow of customer enquiries on a first come first serve basis we use a sometimes clunky automated helpdesk ticketing system. This does however mean that we are able to respond to customer enquiries within 48 (working) hours and in most cases much quicker.

    If you do have a specific enquiry please either go to our contact us page on ****.co.uk or email us @ CustomerSupport@****.co.uk, providing the email address your order is linked to so we can locate your order and ensure any issues are resolved in a timely and satisfactory manner. If you so wish you can also provide you HUKD screen name so we are able track things down accordingly.

    The vast majority of our customers are happy with our service levels, but we accept we don’t get it right every time and where possible we do everything we can to rectify the situation.

    Kind Regards

    Fiona
    **** Customer Support


    I bet your boss isnt happy with you admitting that your customer service team is **** X)
    RandomUsername
    HUKDeLITE
    ****
    Hi All

    I am Fiona from the **** customer service team, who as you would expect endeavour to deliver the best possible customer support! To enable us to manage the flow of customer enquiries on a first come first serve basis we use a sometimes clunky automated helpdesk ticketing system. This does however mean that we are able to respond to customer enquiries within 48 (working) hours and in most cases much quicker.

    If you do have a specific enquiry please either go to our contact us page on ****.co.uk or email us @ CustomerSupport@****.co.uk, providing the email address your order is linked to so we can locate your order and ensure any issues are resolved in a timely and satisfactory manner. If you so wish you can also provide you HUKD screen name so we are able track things down accordingly.

    The vast majority of our customers are happy with our service levels, but we accept we don’t get it right every time and where possible we do everything we can to rectify the situation.

    Kind Regards

    Fiona
    **** Customer Support


    I bet your boss isnt happy with you admitting that your customer service team is **** X)


    Their website is **** aswell :p
    Over The Knee
    Has anyone bought the Cineworld ticket for £4.70 offer from this merchant? I attempted to post this deal and then discovered that they are currently banned from hotukdeals. I was then directed to this thread by sigma. Many thanks.
    MightyDeals
    Hi All

    I’m obviously very concerned by some of the comments on this thread and clearly need to do a much better job of demonstrating that not only are the vast majority of customers completely satisfied with our service, but where from time to time we don’t get it right, we do everything we can to rectify the situation in a timely and satisfactory manner. Again the vast majority of these are also resolved to much satisfaction.

    I just want to reply to some of the prior comments and update you all on what has been done to address some of these issues.

    32gb USB Key
    All customers who would have seen a branded image and promotion (URL etc) which was incorrect for the 32GB Key USB Flash Memory Stick have been contacted and offered a full refund including the postage cost, once the goods have been returned back to us. Admittedly we have been slow at reacting in this instance but many customers were completely happy with what was being provided so we were treating it on a case by case basis. We understand that the un-branded product has the same functionality as the 32Gb Memory Key and any customers who are happy to keep the item(s) ordered are welcome to do so. Please let us know if there is anything else you feel we can do on this matter.

    Been Scamed
    With regards to our merchant Sonic UK, we do not in any way condone any of the responses from the merchant and have offered both a full apology and refund, some time ago. Please let us know if there is anything further we can do and we would be happy to help. This is by no means happening all the time.

    Refunds
    We did encounter a technical glitch with our payment system which resulted in a slight delay in refunding some of our customers. This was communicated to our customers at the time and is now resolved, ensuring refunds are issued in accordance with our terms and conditions. Please do make us aware if you feel any issues you have regarding a refund have yet to be resolved, please send the details through to myself and the team @ customer support.

    The cinema tickets deal – Cineworld for £4.70
    This is simply a really good deal that has been negotiated exclusively for MD customers.

    Deal Tracking
    I am not sure what urls have been being posted regarding our deals, however our normal url string carries no personal referral information whatsoever. I am assuming that it’s the deal ID that causing the alarm bells (/national/Activities/1-Cineworld-Ticket-for-4.70/541)? Any feedback would be appreciated.

    We understand that having let you down in some areas recently. However, we would like to assure you that this failure was very much the exception and not the rule: the purpose of this post is to stand up and apologise for any inconvenience caused and to say how sincerely sorry we are for any grief we have caused some of our customers. As you might expect, we are working extremely hard to ensure that for the future our customer service is consistently exceptional and something we can all take pride in delivering.

    Many thanks

    Fiona
    MD Customer Support
    ant3000
    Just as an update to this thread. I today received my (cough.. "Lacie" cough..!) 32Gb USB Key from Mighty Deals supplier "Vivacity Stores Ltd" which arrived in packaging no too dissimilar to this
    Pen Drive

    The image was sourced from a bulk import website and details show that the suppliers to be a "Shezhen Topkeen Industry Co Ltd" and so I decided to google the company name.

    Near the top of the listings I found the following interesting article about Fake Flash Driveswhich suggest that that usb drives supplied by "Shezhen Topkeen Industry Co Ltd" have the potential to be engineered to show that the drive has a larger capacity than it actually has, it also suggests a poor built quality.

    Although I appreciate that Mighty Deals have taken some efforts to correct the problems surrounding the supply of the 32GB USB by offering refunds to unsatisfied customers I'm sure that there are a number of those customers who will simply not have the time or inclination to repackage and return their device and would rather "write off" the whole situation which in these circumstances make Mighty Deals and their suppliers "Quids in".

    With this in mind I would recommend that if Mighty Deals would like to improve their reputation then perhaps it would be wise for them to correctly vet their suppliers before even considering posting deals on their website.

    Also, as in this unfortunate circumstance, I would also consider it good practice for a reputable company to exceed it's commitment to not only fully reimburse it's customers but also to make a gesture of goodwill to compensate any inconvenience caused?

    Needless to say I will be returning my USB Drive at my earliest convenience and will report back on how long it takes to receive my full refund.


    Edited By: ant3000 on Mar 14, 2012 13:16: missing link
    MightyDeals
    Hi ant3000 & any other customers affected by this.

    I want to make it clear that we do run checks on all of our suppliers prior to launch. The frustrating thing on this occasion is that we had not only done that, but have previously run some very successful deals with them without problem. Unfortunately for us and more importantly for those customers affected, we were misled with regards to the branding of the product & reacted by removing the branding of the product as soon as we were made aware.

    Our intention is not to make money on this deal, but ensure our customers walk away happy, thus why we offered to provide a full refund & postage costs for all customers affected. As you know we have written to everyone effected and will be following this up shortly confirming that not only will we be extending the refund period outside of normal terms, but we will offer an indefinite no quibble full money back guarantee against this product. Any customers who request a refund will receive this automatically prior to the goods being received back on good faith.

    Whilst our focus continues to be on sourcing the best possible products at the best possible price, we are also investing heavily in ensuring that we do everything we can to address any issues that will inevitably arise from time to time and learn from them to strive for an ever better service to our customers.

    Many thanks

    Fiona
    ant3000
    I was certain not to make any insinuations but rather make others aware of my findings. I can't with any certainty confirm or discount the possibility that the drive could be a fake as opening the package would prevent me from returning the drive.

    dcx_badass
    ant3000
    Just as an update to this thread. I today received my (cough.. "Lacie" cough..!) 32Gb USB Key from Mighty Deals supplier "Vivacity Stores Ltd" which arrived in packaging no too dissimilar to this
    Pen Drive

    The image was sourced from a bulk import website and details show that the suppliers to be a "Shezhen Topkeen Industry Co Ltd" and so I decided to google the company name.

    Near the top of the listings I found the following interesting article about Fake Flash Driveswhich suggest that that usb drives supplied by "Shezhen Topkeen Industry Co Ltd" have the potential to be engineered to show that the drive has a larger capacity than it actually has, it also suggests a poor built quality.

    Although I appreciate that Mighty Deals have taken some efforts to correct the problems surrounding the supply of the 32GB USB by offering refunds to unsatisfied customers I'm sure that there are a number of those customers who will simply not have the time or inclination to repackage and return their device and would rather "write off" the whole situation which in these circumstances make Mighty Deals and their suppliers "Quids in".

    With this in mind I would recommend that if Mighty Deals would like to improve their reputation then perhaps it would be wise for them to correctly vet their suppliers before even considering posting deals on their website.

    Also, as in this unfortunate circumstance, I would also consider it good practice for a reputable company to exceed it's commitment to not only fully reimburse it's customers but also to make a gesture of goodwill to compensate any inconvenience caused?

    Needless to say I will be returning my USB Drive at my earliest convenience and will report back on how long it takes to receive my full refund.


    Have you tested the memory stick (with h2testw)? Otherwise I'd be careful about insinuating that it could be a fake...
    craig816
    ****
    Hi ant3000 & any other customers affected by this.

    I want to make it clear that we do run checks on all of our suppliers prior to launch. The frustrating thing on this occasion is that we had not only done that, but have previously run some very successful deals with them without problem. Unfortunately for us and more importantly for those customers affected, we were misled with regards to the branding of the product & reacted by removing the branding of the product as soon as we were made aware.

    Our intention is not to make money on this deal, but ensure our customers walk away happy, thus why we offered to provide a full refund & postage costs for all customers affected. As you know we have written to everyone effected and will be following this up shortly confirming that not only will we be extending the refund period outside of normal terms, but we will offer an indefinite no quibble full money back guarantee against this product. Any customers who request a refund will receive this automatically prior to the goods being received back on good faith.

    Whilst our focus continues to be on sourcing the best possible products at the best possible price, we are also investing heavily in ensuring that we do everything we can to address any issues that will inevitably arise from time to time and learn from them to strive for an ever better service to our customers.

    Many thanks

    Fiona


    Hi Fiona,

    Please can you reply to my ticket #202557. I am still waiting my refund that you promised. You emailed me to say I would be getting a refund but I replied saying that it should be for 2 sticks that I ordered (and have not received FYI). Please can you reply ASAP before I have to take the matter up with paypal and my credit card company. As mentioned before, the level of service I have (not) received is absolutely appaling from your company. You as The Customer Service MD should be very ashamed with the total lack of support you have been offering me and as it also seems, the rest of the HUKD community.

    Craig.
    leon123
    I've just ordered a set of stainless steel lights from Mighty Deals. Within seconds of placing the order and paying by credit card, an email arrived giving me a link to the lights I bought. The link is to a set of inferior quality plastic lights from a completely different manufacturer. The emails are 'no reply'. I shall be cancelling my order via my credit card as Mighty Deals are impossible to contact. This is fraud.
    Stevegilbert70
    request (ID#202608) hello Fiona,
    I have been having trouble for nearly two weeks regarding some missing slendertone ab belts from EGUK. I don't like the fact that you don't speak to customers over the phone despite the fact your site advertises you have an excellent customer service team(it's crap,sorry) I want a refund immediately for this or I will see you in court for loss of earnings for the two days I wasted waiting for the missing parcel. I doubt I will get a reply as your company seems to be all about making money,not pleasing the customer as you claim.
    Sort it out NOW please.
    Thanks,
    Steve Gilbert
    Stevegilbert70
    Hello Fiona (if your real)
    Please see a copy of my message to mighty deals and EGUK and respond accordingly.
    I will be going public with this complaint by Friday if I don't receive adequate compensation and refund for goods-
    Hello,yet again.
    I am now writing for about the 5th time asking where my parcel is. 
    You have continually palmed me off with different reasons and even told mighty deals you promised to send me my parcel today with a tracking reference,and yet again you haven't. I agreed to take the belt earlier and you even failed to acknowledge that email.
    I have now lost all faith in your company and if I don't receive my parcel by tomorrow I will be going to my bank to report a fraud and also get in touch with trading standards and other authorities regarding your company. I will also be seeking a solicitor about claiming loss of earnings for when I waited in for the package you never sent.
    I'm sorry it has come to this,but the service has been terrible and I have had enough of the excuses.
    Please respond immediately or even phone me (which I doubt) to discuss this situation.
    Thanks for the lack of service,
    Steve Gilbert 

    Sent from my iPad

    Let me know what you are going to do about it please.
    Stevegilbert70
    Hello Fiona (if your real)
    Please see a copy of my message to mighty deals and EGUK and respond accordingly.
    I will be going public with this complaint by Friday if I don't receive adequate compensation and refund for goods-
    Hello,yet again.
    I am now writing for about the 5th time asking where my parcel is. 
    You have continually palmed me off with different reasons and even told mighty deals you promised to send me my parcel today with a tracking reference,and yet again you haven't. I agreed to take the belt earlier and you even failed to acknowledge that email.
    I have now lost all faith in your company and if I don't receive my parcel by tomorrow I will be going to my bank to report a fraud and also get in touch with trading standards and other authorities regarding your company. I will also be seeking a solicitor about claiming loss of earnings for when I waited in for the package you never sent.
    I'm sorry it has come to this,but the service has been terrible and I have had enough of the excuses.
    Please respond immediately or even phone me (which I doubt) to discuss this situation.
    Thanks for the lack of service,
    Steve Gilbert 

    Sent from my iPad

    Let me know what you are going to do about it please.
    Stevegilbert70
    request (ID#202608) hello Fiona,
    I have been having trouble for nearly two weeks regarding some missing slendertone ab belts from EGUK. I don't like the fact that you don't speak to customers over the phone despite the fact your site advertises you have an excellent customer service team(it's crap,sorry) I want a refund immediately for this or I will see you in court for loss of earnings for the two days I wasted waiting for the missing parcel. I doubt I will get a reply as your company seems to be all about making money,not pleasing the customer as you claim.
    Sort it out NOW please.
    Thanks,
    Steve Gilbert
    Hello Fiona (if your real)
    Please see a copy of my message to mighty deals and EGUK and respond accordingly.
    I will be going public with this complaint by Friday if I don't receive adequate compensation and refund for goods-
    Hello,yet again.
    I am now writing for about the 5th time asking where my parcel is. 
    You have continually palmed me off with different reasons and even told mighty deals you promised to send me my parcel today with a tracking reference,and yet again you haven't. I agreed to take the belt earlier and you even failed to acknowledge that email.
    I have now lost all faith in your company and if I don't receive my parcel by tomorrow I will be going to my bank to report a fraud and also get in touch with trading standards and other authorities regarding your company. I will also be seeking a solicitor about claiming loss of earnings for when I waited in for the package you never sent.
    I'm sorry it has come to this,but the service has been terrible and I have had enough of the excuses.
    Please respond immediately or even phone me (which I doubt) to discuss this situation.
    Thanks for the lack of service,
    Steve Gilbert 

    Sent from my iPad

    Let me know what you are going to do about it please.
    ant3000
    Just a quick follow up so as to present a fair argument, Mighty Deals were good to their word and issued a refund of £9.99 to my credit card on the 20/03 and I was assured that a cheque for the £3.99 postage costs would also be on it's way (although I am yet to receive)

    In light of recent developments surrounding Groupons business practices my opinion of voucher websites I have to say is pretty low. I'm sure there are deals to be had but I would always ebb on the side of caution when entering any promotion.

    I regard to Mighty Deals, after some "encouragement" from the HUKD community, I have to give their dues and in my case (although I'm not sure Steve Gilbert would agree) they have been pretty upfront about the situation surrounding the problems with the 32GB USB. Fair Play!

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