just after some advice.
Mum has just noticed she's been paying for 2 life insurance policies with Friends Life since 2010.
long story short, she set up a £81k life insurance policy via mortgage in 2004 for £38pm. in 2010 she was contacted by friends life and offered £150k level cover for £50pm to which she accepted. however the original 2004 policy has never been cancelled and she's paying for both since 2010.
she is very old-school and rarely checks bank statements and account usually runs in credit but this month she has been charged for going overdrawn. so now has investigated why and found the above to be the reasoning.
she has contacted friends life and they are going to look into it and hopefully find the original phone call but I'm doubting this as it's over 7 years ago.
Is there anything we can do to get money back from either of the policies?
thanks in advance