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Misdiagnosed astigmatism?

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I'm having real issues with my 'new' glasses, and I'm not sure whether it's because of poor manufacturing or whether my prescription is wrong. The top and bottom of it is, I had my annual eye test … Read More
Curlyman83 Avatar
2w, 18h agoPosted 2 weeks, 18 hours ago
I'm having real issues with my 'new' glasses, and I'm not sure whether it's because of poor manufacturing or whether my prescription is wrong.

The top and bottom of it is, I had my annual eye test done at Specsavers (first mistake?). There I was told that my right eye had deteriorated slightly whilst my left had stayed the same. Ok - no problem so far.

Then, the optometrist dropped in that she "thinks" I have a "slight bit of astigmatism" in my right eye (thinks!?).

I asked for my prescription and left (not paying Specsavers inflated prices or going through the hard sell for anti-scratch resistant, anti-glare, anti-tank-missile-proof lenses.)

I input my new prescription at Feel Good Contacts and Glasses Direct and placed my order (note, I stated with my usual contacts, not special astigmatic ones - I just changed the strength). I've been wearing both for three months now - the lenses are absolutely fine, but the glasses make me feel incredibly dizzy. When I move my head left and right (especially quickly) everything seems to warp. Stationery, everything is ok, and the prescription seems ok - but when moving it's unbearable. So much so, I've gone back to my old glasses, which seem fine.

I'm booking in for another eye test with another optician, just wondered what people's experiences of Specsavers and Glasses Direct have been, as something quite patently isn't right. Anyone had similar issues?

Thanks in advance.
Curlyman83 Avatar
2w, 18h agoPosted 2 weeks, 18 hours ago
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Responses/page:
#1
Did you have to measure your own IPD (inter-pupillary distance)?
What is your prescription?
#2
I had this issue. Optician got my prescription wrong and had glasses made. They made me feel sick and gave me a headache. Went back and they redid the eye test found I had astigmatism so added prisms to the prescription and remade my glasses for free.
#3
Wow - is this what I have been missing out on not having an eye test for 25 years?!!

Better book myself in pronto!

I have been told that if you say your parent has glaucoma then you get a free test. Yet to try myself? Anyone know if this is true?
#4
What's the prescription that you were given? The implication from your post was that it's not much astigmatism?

KareemSaid

I have been told that if you say your parent has glaucoma then you get a free test. Yet to try myself? Anyone know if this is true?

If you are over 40 with a family history of glaucoma (i.e. a direct relative) you will be given a blue NHS form to fill in with your own details and your GP. You'd then sign to say that you're telling the truth and the NHS pay for the sight test. However, if they check and find it's not the case there could be legal repercussions.


Edited By: ostinato on Apr 12, 2017 00:04
#5
So you've had an eye test and decided to buy your glasses online?
You must have inputted the interpupillary distance. Was that measured correctly? Have you checked that the glasses are correctly made to the prescription?
#6
Omg I have had the exact same issue! Right eye the same but left eye has gone worse. My right eye also apparently has an astigmatism and I have also gone back to wearing my old glasses. New glasses were giving me a headache and make me feel dizzy so I have called them and booked to go in again. The optician did say that they might make me feel dizzy but that's never been said before?!
#7
KareemSaid
Wow - is this what I have been missing out on not having an eye test for 25 years?!!

Better book myself in pronto!

I have been told that if you say your parent has glaucoma then you get a free test. Yet to try myself? Anyone know if this is true?
The NHS will check and fine you for misrepresenting yourself
#8
What branch did you go to? Wasn't South Harrow by any chance was it? I do find glasses direct great and I have bought many pairs of glasses from them without any problems.
#9
My prescription

January 2017
Right Eye
Sphere (SPH)
-1.50
Cylinder (CYL)
-0.25
Axis
180

Left Eye
Sphere (SPH)
-1.25
Cylinder (CYL)
-0.25
Axis
130

My wife measured my pupillary distance which correlated with the 'average' figure on the glasses direct website.
--
#10
nraja
What branch did you go to? Wasn't South Harrow by any chance was it? I do find glasses direct great and I have bought many pairs of glasses from them without any problems.


No, I'm up north. Hope you get things resolved.
#11
maionline1
So you've had an eye test and decided to buy your glasses online?
You must have inputted the interpupillary distance. Was that measured correctly? Have you checked that the glasses are correctly made to the prescription?


How would I go about checking this? Taking them to an opticians, perhaps?
#12
I had the same issue with my prescription, basically I'd not been in for a long time and my prescription had changed quite a bit. The astigmatism in the left eye was a 4 step difference, and the left lens warped things massively when I moved my head. I went back and had them remade with a 3 step increase, that was much easier to adjust to. New lenses still have that distortion, but it's much less noticeable. I realise it was a compromise, but the jump was way too much for my brain to cope with.

Hopefully you get it sorted out.


Looking at your prescription, the cylinder bit indicates slight astigmatism in both eyes (0.25 is low), and the axis then indicates the angle in degrees of the astigmatism. 180 is horizontal and 90 is vertical. That's the angle at which they put the strength of the astigmatism correction in the lenses.

My left eye was 170 on the new prescription and I had it dropped down to 165. From memory anyway. I feel like the closer you get to either extreme the more noticeable that warping will be when you rotate the glasses. You also won't notice that correction with contact lenses if I understand correctly.





Edited By: AndrewRoss on Apr 12, 2017 01:16: Update
#13
KareemSaid
Wow - is this what I have been missing out on not having an eye test for 25 years?!!
Better book myself in pronto!
I have been told that if you say your parent has glaucoma then you get a free test. Yet to try myself? Anyone know if this is true?


who knows. why risk fraud
juat go to to tesco opticians where they are free for everyone
#14
My wife had problems with Specsavers. They gave her the wrong prescription. As soon as she put on glasses made to the prescription she said she could not see through them correctly. She went back to Specsavers who insisted the prescription was correct. After a bit of fuss was made they decided to carry-out another test. It then came to light that the first prescription was wrong. New lenses were made and fitted to her frames and she could see again.
#15
KareemSaid
Wow - is this what I have been missing out on not having an eye test for 25 years?!!

Better book myself in pronto!

I have been told that if you say your parent has glaucoma then you get a free test. Yet to try myself? Anyone know if this is true?


Telling them a lie about glaucoma being in a close family relative is classed as fraud. They do carry out checks so it would be likely that anyone doing this would be found out and could end up in Court.
#16
AndrewRoss
I had the same issue with my prescription, basically I'd not been in for a long time and my prescription had changed quite a bit. The astigmatism in the left eye was a 4 step difference, and the left lens warped things massively when I moved my head. I went back and had them remade with a 3 step increase, that was much easier to adjust to. New lenses still have that distortion, but it's much less noticeable. I realise it was a compromise, but the jump was way too much for my brain to cope with.

Hopefully you get it sorted out.


Looking at your prescription, the cylinder bit indicates slight astigmatism in both eyes (0.25 is low), and the axis then indicates the angle in degrees of the astigmatism. 180 is horizontal and 90 is vertical. That's the angle at which they put the strength of the astigmatism correction in the lenses.

My left eye was 170 on the new prescription and I had it dropped down to 165. From memory anyway. I feel like the closer you get to either extreme the more noticeable that warping will be when you rotate the glasses. You also won't notice that correction with contact lenses if I understand correctly.






Thanks for this info
#17
Curlyman83
My prescription

At 0.25 in either eye (which is one step) it's not the astigmatism giving you problems. The problem you describe (effectively everything distorting when you're not looking through the centre of the lens) sounds more like a PD issue or a problem with the lenses themselves. Unfortunately I'm not sure how you can go forward since you bought a bespoke product online, and responsibility initially falls on the dispensing optician (in this case glasses direct) rather than the place that did the sight test.

Do you know what your old prescription is? How does it compare?
#18
ostinato
Curlyman83
My prescription

At 0.25 in either eye (which is one step) it's not the astigmatism giving you problems. The problem you describe (effectively everything distorting when you're not looking through the centre of the lens) sounds more like a PD issue or a problem with the lenses themselves. Unfortunately I'm not sure how you can go forward since you bought a bespoke product online, and responsibility initially falls on the dispensing optician (in this case glasses direct) rather than the place that did the sight test.

Do you know what your old prescription is? How does it compare?


Stupidly, I threw my old prescription out when I got my new one. The only things to change, as far as I can recall, were the strength needed in the right lens and the axis.
#19
An 0.25 at 180 is unlikely to cause much difference (but not impossible). Cylinder axis problems generally occur around the halfway points between 0 and 90 and 90 and 180. This sounds more like a glazing issue.
#20
ostinato
An 0.25 at 180 is unlikely to cause much difference (but not impossible). Cylinder axis problems generally occur around the halfway points between 0 and 90 and 90 and 180. This sounds more like a glazing issue.


Thanks for your help ;)
#21
I just had another thought actually, I have two pairs of glasses one have narrow rectangular lenses and the other are more square with larger lenses, the warping is much more noticeable in the rectangular pair. Probably as they have a narrower focus point or something but it's worth considering.

Edited By: AndrewRoss on Apr 12, 2017 11:47
#22
Seems to me that the problem has come about by buying your glasses online. And to all the people saying you've been given the wrong prescription? How does that happen? During an eye test the optician is only responding to your replies, and the result he comes to is based on what you have been telling him.

It's always someone elses fault, isn't it?
#23
My prescription was correct, the optician made an allowance for my experience of that based on the lenses they made. My fault entirely for waiting so long and getting a huge increase, rather than it in steps. After the opticians remade my glasses, with a 3 step rather than 4 step difference I was much happier. I also bought frames and lenses online with that same prescription, really cheaply, and they are just as good if not better than the ones the optician made (something I believe is related more to the shape of the lenses than anything).
#24
Glazing houses do make mistakes, even when all new glasses go through various quality control . I order specs online( have a simple prescription) and have always found them very helpful if there's been a problem. You should contact Glasses Direct see what they suggest? Or ask a high street optician to check the strength of the glasses against your prescription , if they don't match then go back to Glasses direct. PD could be wrong!


Edited By: paulathompson on Apr 14, 2017 08:22: Add
#25
craigstephens
Seems to me that the problem has come about by buying your glasses online. And to all the people saying you've been given the wrong prescription? How does that happen? During an eye test the optician is only responding to your replies, and the result he comes to is based on what you have been telling him.

It's always someone elses fault, isn't it?

Agree with you totally! I work in an opticians and the amount of people that come in saying ' my glasses aren't right' is unbelievable' and it's never their fault!

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