Mobile Outlet Question RE: T&Cs - HotUKDeals
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Mobile Outlet Question RE: T&Cs

T8RSP Avatar
1d, 4m agoPosted 1 decade, 4 months ago
Hi everyone,

My head is about to explode!

I took out a contract with The Mobile Outlet in Feb of this year, a 12 month free deal and from what I believe, from when I took out the deal, I am due to claim in a week or two.

I have now dug out everything I need to use to claim. The vouchers say "you should refer to the T&Cs provided to clarify how to claim". I have found the T&Cs I believe that came with it, and it doesn't mention anything about cashback on it!!!

I know I have printed out T&Cs from their website on the 19th of June and it says to do it at 2 stages, well, 3, but they have cleverly hidden that fact, but never mind for now.

And when I look at the website now, it isn't clear as they now have a cashback banding if it is more than £200 (doesn't say if it is for the whole cashback deal or for the stage(s)) do x or if less than £200 do y.

I am confused SO much it almost seems less hassle not to bother. But I want my money back!!!

Has anyone bought a mobile form The Mobile Outlet at all? Ideally around Feb this year and if so, what do their T&C's look like/do they mention cashback at all?

Many many thanks in advance!

T8RSP
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T8RSP Avatar
1d, 4m agoPosted 1 decade, 4 months ago
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#1
Try ringing them up!
#2
My terms and conditions came on the back of the dispatch notice. Be aware that this company and Cool New Mobile seem to change their terms and conditions a lot (or at least have since I bought mine 9 months ago). I followed my terms and conditions and sent bills 1 to 9 but they replied to my first cash back claim which said I should have sent in bills 1 to 6. Once I called them up they said that the deal I signed up to was actually mistake but if I sent a copy of my terms and conditions they would honor it. I don't think they have a very organised department for processing the cash back claims. Compared to Mobile Outlet they're not nearly as slick and professional but they are a small company and do better deals. I'm due to do another deal shortly and they're deal on the PEBL is hard to beat!

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