Just wondering if anyone has any experience with this situation that i find myself in.
I have a contract with BT for my phone line and broadband which im happy with. Im in contract for a further 8 months. Im moving out of my house on the 31st of october, and have bought a new house, however it could be between 2 and 6 weeks until my new house is ready to move into, so we are staying with relatives for that period.
I called BT this evening letting them know that we were moving and that I wanted to transfer my contract to my new house, but obviously there would be a delay between my moving out and in dates, but Im happy to pay for the service in between, even tho i won't be receiving it.
I have been told that this is not possible, and that i would have to cancel my current contract, then take a new one at the new address once im in, you can only transfer a contract if you move on the same day. This means that i will have to pay an early termination fee, even tho i actually want to stay with them.
Has anyone been in the same situation? have they successfully been able to suspend an account? as i said im willing to pay for the weeks when I won't require a service, seems mad that they can't do this, Sky are doing it with my TV service with no issues at all.