Need advice about an Unpaid Fare Notice I received travelling on a train - HotUKDeals
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Need advice about an Unpaid Fare Notice I received travelling on a train

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I purchased 2 single advance train tickets. One from Cheltenham Spa to Birmingham New Street (CrossCountry) and another from Birmingham New Street to Edinburgh Haymarket (Virgin). The first train was … Read More
flyingflea Avatar
2y, 6m agoPosted 2 years, 6 months ago
I purchased 2 single advance train tickets. One from Cheltenham Spa to Birmingham New Street (CrossCountry) and another from Birmingham New Street to Edinburgh Haymarket (Virgin). The first train was delayed 20 minutes due to a fault with the train which meant I missed the Virgin train at Birmingham New Street. I decided to stay on the train I was on, seeing that it was also destined for Edinburgh and that because the fault laid with CrossCountry and because that particular train I was on, they would understand the predicament I was in. Afterall, Virgin hadn't done anything wrong so couldn't see why they'd put me on a later Virgin train.

Anyway, long story short, I was issued with an Unpaid Fare Notice for travelling without a valid ticket and had to give them my name and address. What I'd like to know is do I have a leg to stand on if I appeal this?

By the way, I don't know if it makes any difference but the CrossCountry train I was travelling on ended up arriving in Edinburgh 36 minutes late and never made it to Haymarket as was cancelled due to signalling problems.
flyingflea Avatar
2y, 6m agoPosted 2 years, 6 months ago
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Best Answer
If you write or email back to the firm that sent you the UFN they will normally cancel it after you explain the circumstances as there is an agreement between the TOCs (Train Operating Companies ) to honour each others tickets when the journey is interrupted by train failure or infra structure problems (Network Rail ) . You will have to ask though as the procedure isn't automatic .

All Responses

(12) Jump to unreadPost an answer
Responses/page:
banned#1
I think they'll just say you should have got off cause if you'd informed them in Birmingham they would have validated your further ticket as that's what I've had happen to me previously.
#2
If you write or email back to the firm that sent you the UFN they will normally cancel it after you explain the circumstances as there is an agreement between the TOCs (Train Operating Companies ) to honour each others tickets when the journey is interrupted by train failure or infra structure problems (Network Rail ) . You will have to ask though as the procedure isn't automatic .
#3
Don't think you have a case either tbh. You didn't have a valid ticket for the train you were on - the reasons behind it aren't relevant to them
#4
BluePeanut
I think they'll just say you should have got off cause if you'd informed them in Birmingham they would have validated your further ticket as that's what I've had happen to me previously.
Yeah I would have done but when I checked the terms and conditions of the Advance ticket I had it stated, "If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey" and as far as I was concerned, the next available train was the one I was already one. I would have been OK if I didn't split my tickets up.
#5
I wonder whether a written reply might work better - an email is cheap / throwaway, but someone who takes the time to actually put pen to paper might get a better response...

Apologise for not realising you had to get the ticket recertified or whatever it is, explain that you thought that your ticket for an alternative operator would be valid on your original train due to the delays, and that you had a meeting to get to, hence originally wanting to change to the faster train.
#6
Just wanted to say I really appreciate all the replies. Keep them coming if you feel you have anything else to add. I think I will go down the appeal route and will take on board everything everyone has said so far.
banned#7
flyingflea
BluePeanut
I think they'll just say you should have got off cause if you'd informed them in Birmingham they would have validated your further ticket as that's what I've had happen to me previously.
Yeah I would have done but when I checked the terms and conditions of the Advance ticket I had it stated, "If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey" and as far as I was concerned, the next available train was the one I was already one. I would have been OK if I didn't split my tickets up.

quote this in your letter
banned#8
You'll have to pay it I think?
#9
Usually the train you have an Advance ticket for has to be delayed 60+ minutes or cancelled for you to be able to travel on a different service (in exceptional circumstances these rules may be lifted). Was the route you received the notice on different to the route specified on your Advance ticket?
#10
Soph711
Usually the train you have an Advance ticket for has to be delayed 60+ minutes or cancelled for you to be able to travel on a different service (in exceptional circumstances these rules may be lifted). Was the route you received the notice on different to the route specified on your Advance ticket?
The route was different, yes. Virgin was more direct, CrossCountry went up the East Coast.
#11
Why did you give your real name and address?
#12
Drooler
Why did you give your real name and address?
I assumed the ticket inspector would check my ID or get the police to look up who I was. Otherwise, what's to stop people doing that all the time?

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