New Boiler Replacement: Baxi Platinum Combi 33kW HE A. Good boiler? - HotUKDeals
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New Boiler Replacement: Baxi Platinum Combi 33kW HE A. Good boiler?

veedubjai Avatar
1y, 7m agoPosted 1 year, 7 months ago
New Boiler Replacement: Baxi Platinum Combi 33kW HE A. Good boiler?

Hi guys, any decent heating engineers here for some advice who can help me?

My old folks boiler, Jaguar Protherm 23kW KTVJ Combi, made by Glow Worm/Hepworth Heating for Plumb Centre just over 13 years old is not working efficiently especially the hot water is turned on but the central heating is working perfectly fine 24/7. There is occassional hot water but you have to restrict the flow to a small stream to get any decent hot water.

Checked the energy performance on this old boiler & only SAP 2005 seasonal efficiency (%) 78.7 which is poop by today's standards. Time for change & save on gas use?

Jaguar Protherm 23kW KTVJ Combi
http://www.ncm-pcdb.org.uk/sap/pcdbdetails.jsp?pid=26&id=008768&type=105&mid=000020
Baxi Platinum Combi 33kW HE A
http://www.ncm-pcdb.org.uk/sap/pcdbdetails.jsp?pid=26&id=015696&type=105&mid=000005

Found some info on possible fixes;
http://howtomendit.com/answers.php?id=346877
http://mendmy.com/answers.php?id=280777

However, my old folks insist on new boiler anyways & so after weeks of searching, decided on this Baxi Platinum Combi 33kW HE A model that comes with 10 years warranty. Good choice?

Got a quotation for £1575.00 inc VAT all in for below for straight swap, same location, no to very minimal pipework needed in 3 bedroom 2 floor end terrace house. Good price? Too much? Can I go cheaper?

Baxi Platinum Combi 33kW HE A
Mechanical Timer
Fernox TF1 Dual Action Magnestic Filter 22mm
Wireless Room Thermostat
Powerflush
Inline Softner???

Btw, not sure of the Inline Softner??? due to living in hard water area. Is this worth the extra fitted? Will this damage the boiler over prolong use?

I could source the boiler & all the parts at retail cost but how much would the average fitting cost will be? I'm happy to pay only the labour only to fit & validate Gas Safe? I don't want to be ripped off with silly prices.

Any help will be appreciated, thanks.
veedubjai Avatar
1y, 7m agoPosted 1 year, 7 months ago
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Best Answer
The platinum is just a duotec with an extended warranty if you want to search for reviews. I find them pretty reliable, and parts are fairly cheap. If budget is a big factor also look an ideal independent +, 7 year warranty and the same as a logic inside.

£1575 seems a bit cheap to be doing a proper job, any boiler is as only reliable as the quality of the installer.

Also if you already have a thermostat insist on the monkeys fitting a wired one.

Edited By: themorgatron on Apr 23, 2015 20:46

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Responses/page:
#1
don't know about the boiler but a new install need a power flush as standard. boiler manufacturers can state that their warranty is void if not installed with a power flush.

don't need water softener. i have boilers in london, which is a hard water area without water softener and they have lasted years without trouble.

i would recommend potterton or worcester bosch boilers.
#2
The platinum is just a duotec with an extended warranty if you want to search for reviews. I find them pretty reliable, and parts are fairly cheap. If budget is a big factor also look an ideal independent +, 7 year warranty and the same as a logic inside.

£1575 seems a bit cheap to be doing a proper job, any boiler is as only reliable as the quality of the installer.

Also if you already have a thermostat insist on the monkeys fitting a wired one.

Edited By: themorgatron on Apr 23, 2015 20:46
#3
Thought I'll throw in another quote from a national supplier, this time by British Gas, more like Greedy Basturds sent to my old folks for recent site visit. As far as I'm aware the site visit was just some greedy salesman with a nice suit & not a qualified seasoned heating engineer at it. I wasn't there personally at the time to support them.

Dear ******,

Thanks for the opportunity to quote for the replacement of your boiler. I propose to replace the boiler with one that is modern and far more efficient. An A-Rated energy efficient boiler could reduce your energy bills by upto 25%.

Current Situation
The existing combination boiler is:
Beyond economical repair. Maybe to BG who knows that they can bank roll it in.
Low efficiency. It's a 13+ year old boiler ffs.
Expensive to run. Wholesale gas prices have dramatically come down, can I get a reduction on my gas rate?
Poor quality. CH is working perfectly fine, just the HW is not.
Poor controls. Nothing wrong with the digital controls. Just because I don't have wireless doesn't mean it won't work.
Gas supply pipe work undersized. ****, all pipework is just panel hidden, easy to remove. The BG salesman didn't bothered to look properly as I was told by my old folks. More like he was so concerned about spoiling his suit.

Our Solution
Supply and install a new Pottorton Promax 28HE Plus high efficiency condensing combination boiler and new flue system.

We have also included for:
The installation of a magnetic filter.
New wall mounted clock and wireless room thermostat.
Gas pipe work upgrade to the correct size for the new boiler.

We will replace the boiler and all associated parts at a cost of £3270.18 ex. VAT. Quote amount (inc VAT) £3924.22oO

Plus they wanted 50% deposit (£1962.11 inc VAT) for works to be carried out & remainder after completion. An optional interest free payment plan is available, subject to credit status. Feck hell yeah man where can I sign up?

And this Pottorton Promax 28HE Plus condensing combination boiler comes only with 24 months parts & labour warranty.

And all this for nice pricey sum of £3924.22 inc. VAT. oO

When I read this, I almost had a heart attack. My old folks were not pleased & angry with BG when the letter dropped through the post. BG must be screwing old folks over the UK.

What can I say? This is the most worst quote we've ever had from a national supplier than independant qualified seasoned heating engineers quotes in the past.

All I can say simply is that BG are Robbing Greedy Basturds. :(

Edited By: veedubjai on Apr 23, 2015 22:02: Wording.
#4
BG are probably paying £600-£700 in materials on that job, there's a chance you may get a subbie fitting it for a couple of hundred quid. That just leaves the £2300 odd to account for....
#5
Much appreciate the advice, mutley1 & themorgatron.

What kind of materials justify £600-£700 on this job? Do they use gold plated pipes now these days? Do BG or qualified heating engineers manufacture the boilers themselves?

All I see is qualified seasoned heating engineers buying the boilers from the suppliers at trade prices, possible with kickbacks too.

I have no issues buying boiler + materials at retail price myself but just wanted a straight boiler replacement in the same location of the house. All the right pipe work is there. Install & adjust, that's it.

Do you think £300 for labour only more than cover this? My point is paying a fair honest price.
#6
£300 is way to cheap, it's a 2 day job minimum to get it done properly and looking tidy. Any self employed gas man working for less than £200 is earning a pittance. Expect to pay £500 labour as a minimum, then materials can come to anything from £900 - £1600 depending on boiler etc.
#7
ive just had a baxi Duo tec 33 fitted, I bought the boiler myself .then got a plumber to install. installation cost was £370 .
#8
if your parents get pension credits they could have it done for free .
#9
Thanks themorgatron for the labour rates.

Had a quick look on the Baxi Duo-Tec Combi 33kW HE A and the specs are the same, just diff front panel with less warranty but the price diff between them is not huge. Suppose thats what you're paying extra for the extra 3 year p/l warranty.

Baxi have got a new boiler range called EcoBlue but the specs show they weigh much lighter than well established Duo-Tec/Platinum old boilers. Physical dimensions are smaller for same size kW, not sure if the internals are the same as Duo-Tec/Platinum range but it worries me.

Are Baxi now using cheaper/lighter parts? oO

Not enough reviews on the Baxi EcoBlue boilers so think I better stick to well established received Duo-Tec/Platinum boilers for time being.

Regards to Ideal boilers, I was recommended by my folks next door landlord who recently fitted a Ideal Logic+ 35kW boiler & to consider the Ideal Logic+ range that comes with 7 years warranty.

Not heard much of the Ideal Independent + ranges, they must be newer models than the Ideal Logic+ range. The main Ideal site don't seem to heavily promote them on their main pages unless you look for product manuals.

There seems to be a lot of bad rep/reviews on Ideal boilers but appears to be the very old boiler range. Heard news of the major change over must have done them good now since as was voted Household Boiler of the Year by Product of the Year for 2014.

http://idealboilers.com/installer/blog/award-winning-ideal-boilers
http://idealboilers.com/installer/blog/logic-scoops-best-household-boiler-product-year-awards
http://idealboilers.com/installer/blog/ideal-gets-the-thumbs-up-from-good-housekeeping-readers

Defo worth a look into but between Baxi & Ideal, think Baxi edges it with better support & quality of internal construction of the boilers.

Any advice on the magnetic filter front? Any better alternatives?
#10
I have a baxi boiler (new house that was built 9 months ago). Not been 100% faultless tbh, though was done under warranty. Engineer had to come out due to "loss of flame" fault, but he fixed it ok.
My other criticism is the LONG time it takes to start heating hot water after the hot water tap is turned on.
My boiler is right next to the kitchen tap, turning the hot tap on , it takes a full 20-30 secs before "hot" water comes out, which is quite a lot of water to waste. My grandparents have a vaillant boiler and thats much quicker at warming up.
#11
@zoeandjack15.

Old folks are no where near retirement age yet so no pension credits. As far as I can see the pension age for retirement will be going up & up for the next generations to pay for the old. :(

Life on benefits seems to always get the best deals like the Green Deals than those that are living to work & pay bills. oO
banned#12
baxi make decent boilers. but like all condensing boilers reliability is still iffy sometimes.

my baxi solo finally started to give up this month and after 20 years service I'm quite happy to have another baxi. This time a duo tec 24kw with 7 years parts and labour warranty.
banned#13
Our installation is costing 1900 this includes altering pipework and fry limescale filter plus Magna clean.

regarding power flushing the chemicals are pretty nasty and it can cause leaks. more and more plumbers are avoiding doing full flush because of the callbacks later. If you do have it flushed it takes about a day to do a decent job.
#14
That was the boiler I decided on (although haven't done anything yet), did a fair amount of research, seems to edge it on reviews and recommendations - I think Baxi are owned by Potterton, but not 100% sure.
banned#15
Bigfootpete
That was the boiler I decided on (although haven't done anything yet), did a fair amount of research, seems to edge it on reviews and recommendations - I think Baxi are owned by Potterton, but not 100% sure.


yes baxi and potterton share parts.

people go on about bosh boilers but I hear time and time again about breakdowns. Most only have 5 year warranty too.

Instead you can pick a baxi duotec with flue for around 750 depending on heat output required. I think they narrowly miss out on being A rated efficiency though.
#16
@118luke.

Can you confirm the Baxi model you've got in your new house? Was the new build boiler fitted by Baxi heating engineers or contracted out to independant installers to fit them on the new development?

My worry with these new builds is that once the new boilers are fitted & checked they are working correctly is they don't get to run them in for a while by the heating engineers until the house purchase contracts gets signed with owners living in them to run CH/HW throughout the whole house.

When you purchased the house, was the boiler turned on for CH since installation date? Not sure if these new build housing developments have a policy of keeping all new boilers turned on at low temps till homeowner exchange day. Maybe not for H&S or insurance reasons. There must be a period of time when the boilers are fitted that the boiler could have been turned off after the boiler has been tested till the day the homeowner moves in.

But then you do have some protections with the likes of 10 years of NHBC's comprehensive new home warranties and insurance cover for new-build and conversions, private residential housing to protect you with issues like this.

Judging by the faults you have, looks more like installer fault if they is nothing wrong with the boiler but then I'm no qualified heating engineer but just my opinion on my take on this. I'm thinking your boiler was not setup correctly with the right pressure. Even as simple as bleeding radiators can cause lost of pressure.

Was your CH turned off when using HW? I'm sure there is usually a marginal delay in HW when the CH is off but how much of a marginal delay is dependent on each model kW size. Not sure on this but I know that the bigger the kW, the higher the flow rate of HW, litres/per minute. The CH is more the usually the same across the whole range, just the water flow rate differs.

I'm thinking it's a pressure issue but better to get qualified heating engineers who knows more about Baxi boilers.

Edited By: veedubjai on Apr 24, 2015 18:03
banned#17
even the smallest duo tec 24kw has a hot water flow rate of 9.8 litres per minute. I think 118 luke has an issue with his boiler.
#18
veedubjai
@118luke.
Can you confirm the Baxi model you've got in your new house? Was the new build boiler fitted by Baxi heating engineers or contracted out to independant installers to fit them on the new development?
My worry with these new builds is that once the new boilers are fitted & checked they are working correctly is they don't get to run them in for a while by the heating engineers until the house purchase contracts gets signed with owners living in them to run CH/HW throughout the whole house.
When you purchased the house, was the boiler turned on for CH since installation date? Not sure if these new build housing developments have a policy of keeping all new boilers turned on at low temps till homeowner exchange day. Maybe not for H&S or insurance reasons. There must be a period of time when the boilers are fitted that the boiler could have been turned off after the boiler has been tested till the day the homeowner moves in.
But then you do have some protections with the likes of 10 years of NHBC's comprehensive new home warranties and insurance cover for new-build and conversions, private residential housing to protect you with issues like this.
Judging by the faults you have, looks more like installer fault if they is nothing wrong with the boiler but then I'm no qualified heating engineer but just my opinion on my take on this. I'm thinking your boiler was not setup correctly with the right pressure. Even as simple as bleeding radiators can cause lost of pressure.
Was your CH turned off when using HW? I'm sure there is usually a marginal delay in HW when the CH is off but how much of a marginal delay is dependent on each model kW size. Not sure on this but I know that the bigger the kW, the higher the flow rate of HW, litres/per minute. The CH is more the usually the same across the whole range, just the water flow rate differs.
I'm thinking it's a pressure issue but better to get qualified heating engineers who knows more about Baxi boilers.

Wow - lots of questions X)
OK, ill break it down

Can you confirm the Baxi model you've got in your new house?
Baxi Neta-Tec Combi 33 GA

Was the new build boiler fitted by Baxi heating engineers or contracted out to independant installers to fit them on the new development?
Honestly dont know, my best guess is the builders used their own guys but cant be sure

My worry with these new builds is that once the new boilers are fitted & checked they are working correctly is they don't get to run them in for a while by the heating engineers until the house purchase contracts gets signed with owners living in them to run CH/HW throughout the whole house.

When you purchased the house, was the boiler turned on for CH since installation date? Not sure if these new build housing developments have a policy of keeping all new boilers turned on at low temps till homeowner exchange day. Maybe not for H&S or insurance reasons. There must be a period of time when the boilers are fitted that the boiler could have been turned off after the boiler has been tested till the day the homeowner moves in.
I bought it off-plan, i kept visiting it regularly and the central heating was set up long before we moved in, i'd visit on an evening when the builders were gone and you could see the steam coming from the vent so it had been run in.

Judging by the faults you have, looks more like installer fault if they is nothing wrong with the boiler but then I'm no qualified heating engineer but just my opinion on my take on this. I'm thinking your boiler was not setup correctly with the right pressure. Even as simple as bleeding radiators can cause lost of pressure.
Could be, though the engineer who came out did change a 'part' apparently. (I wasnt at home when the fix was done). Nah i promise it wasnt the CH pressure - i checked that and kept it topped up, you could hear the boiler trying to re-ignight several times before displaying a fault code, and i looked the fault code up and it was "loss of flame".

Was your CH turned off when using HW? I'm sure there is usually a marginal delay in HW when the CH is off but how much of a marginal delay is dependent on each model kW size. Not sure on this but I know that the bigger the kW, the higher the flow rate of HW, litres/per minute. The CH is more the usually the same across the whole range, just the water flow rate differs.

In fact the hot water is virtually instant if the CH is on, its if the boiler has been idling for 20 mins or more that the HW takes a long time to become "hot". I'd love to measure the amount exactly, but i reckon i could fill the kettle up 3 times before 'Hot' (not lukewarm) water comes out.
#19
@118luke.

Sorry about the Spanish Inquisition. X)

I'll would hate myself to find if I bought the wrong Baxi boiler for my old folks if turned out to be the Baxi Platinum Combi 33kW HE A model that has this common issue with the HW.

Btw the Baxi Platinum Combi 33kW HE A was first manufactured since 2008 & is still today which no doubt will have had more years to iron out any problems with updated revisions. The Baxi Neta-Tec Combi 33 GA on the other hand was first manufactured since 2011 & still been made so quite young for a boiler.

There is not a lot of reviews of Baxi Neta-Tec Combi 33 GA as a newish boiler but I did recognised the model somewhere. Only time for more independant reviews on this model will tell the boilers' reliability by the heating engineers forums. Well not one that was recommended to me by any of the heating engineers quotes Ive had so far.

More or less most the decent heating engineers that I've spoken are raving about Ideal Logic+, Baxi Duo-Tec & Baxi Platinum ranges that have well received established reviews.

Just hope that I've found the right boiler for my old folks needs without too much hassles or else I'll get my old folks to constantly pester the heating engineer day in day out. X)

Baxi Neta-Tec Combi 33 GA
http://www.ncm-pcdb.org.uk/sap/pcdbdetails.jsp?pid=26&id=016682&type=105&mid=000005
#20
veedubjai
Thought I'll throw in another quote from a national supplier, this time by British Gas, more like Greedy Basturds sent to my old folks for recent site visit. As far as I'm aware the site visit was just some greedy salesman with a nice suit & not a qualified seasoned heating engineer at it. I wasn't there personally at the time to support them.

Dear ******,

Thanks for the opportunity to quote for the replacement of your boiler. I propose to replace the boiler with one that is modern and far more efficient. An A-Rated energy efficient boiler could reduce your energy bills by upto 25%.

Current Situation
The existing combination boiler is:
Beyond economical repair. Maybe to BG who knows that they can bank roll it in.
Low efficiency. It's a 13+ year old boiler ffs.
Expensive to run. Wholesale gas prices have dramatically come down, can I get a reduction on my gas rate?
Poor quality. CH is working perfectly fine, just the HW is not.
Poor controls. Nothing wrong with the digital controls. Just because I don't have wireless doesn't mean it won't work.
Gas supply pipe work undersized. ****, all pipework is just panel hidden, easy to remove. The BG salesman didn't bothered to look properly as I was told by my old folks. More like he was so concerned about spoiling his suit.

Our Solution
Supply and install a new Pottorton Promax 28HE Plus high efficiency condensing combination boiler and new flue system.

We have also included for:
The installation of a magnetic filter.
New wall mounted clock and wireless room thermostat.
Gas pipe work upgrade to the correct size for the new boiler.

We will replace the boiler and all associated parts at a cost of £3270.18 ex. VAT. Quote amount (inc VAT) £3924.22oO

Plus they wanted 50% deposit (£1962.11 inc VAT) for works to be carried out & remainder after completion. An optional interest free payment plan is available, subject to credit status. Feck hell yeah man where can I sign up?

And this Pottorton Promax 28HE Plus condensing combination boiler comes only with 24 months parts & labour warranty.

And all this for nice pricey sum of £3924.22 inc. VAT. oO

When I read this, I almost had a heart attack. My old folks were not pleased & angry with BG when the letter dropped through the post. BG must be screwing old folks over the UK.

What can I say? This is the most worst quote we've ever had from a national supplier than independant qualified seasoned heating engineers quotes in the past.

All I can say simply is that BG are Robbing Greedy Basturds. :(


#21
I was advised to get a basic duo tec boiler as a replacement for my failing boiler. Supposedly. The heat exchanger failing.

I contacted approved baxi approved installers (they have done product courses at baxi and have installed a minimum amount set by baxi to be approved) and was given 3 quotes. All 3 said the axis duo technology was the same as the potterton titanium range. I opted for the 28k version and just received my installation certificate along with the letter from. Baxi confirming my 7 year parts and labour warranty.

To maintain the warranty it needs to be serviced once a year.

With the boiler installation (like for like. With minimal pipe replacment), a chemical flush of the central heating system, a magniclean filter and a radiator plumbed in it came in under £1400.

I am very pleased with the boiler. Mainly with the warranty but the ease of use. I can set the hot water temp and radiator temp. From the boiler itself, and the hot water pressure is great. I live in a 3 bedroom house and the 28k is more than enough.
#22
Quick question regarding the same boiler. Just been quoted to replace my dead Glow-Worm 24cxi (A-rated, condensing combi boiler). All the pipe work is 22mm and there is a roof flue (3 parts), working condensate and discharge pipe. The quote is for the work below:

Price is based on supplying and installing a new Baxi Duo-Tec 28Kw ERP combi boiler (7 year boiler warranty).

Price includes;
Boiler as mentioned above, new vertical flue kit, extensions, roof seal, roof work, flue converter kit, flue support brackets, required pipe work to accommodate new boiler (based on retaining as much existing pipe work as possible / where possible, including condensate & discharge pipe work), flushing existing pipe work & radiators, installing a new MagnaClean system filter, system cleanser & inhibitor additives, connecting electrical wiring & existing timer clock, connecting gas pipe work and fully testing / commissioning completed install.
Work is based on 2 days labour @ 8 hrs per day.

Total cost for install = £2781.40 all inclusive.

So a new flue and flue converter kit?
And not even a new timer/programmer (my old one is, well, old!)

I'm 10 miles out of Edinburgh. How does the price sound?
#23
SDodds
Quick question regarding the same boiler. Just been quoted to replace my dead Glow-Worm 24cxi (A-rated, condensing combi boiler). All the pipe work is 22mm and there is a roof flue (3 parts), working condensate and discharge pipe. The quote is for the work below:
Price is based on supplying and installing a new Baxi Duo-Tec 28Kw ERP combi boiler (7 year boiler warranty).
Price includes;
Boiler as mentioned above, new vertical flue kit, extensions, roof seal, roof work, flue converter kit, flue support brackets, required pipe work to accommodate new boiler (based on retaining as much existing pipe work as possible / where possible, including condensate & discharge pipe work), flushing existing pipe work & radiators, installing a new MagnaClean system filter, system cleanser & inhibitor additives, connecting electrical wiring & existing timer clock, connecting gas pipe work and fully testing / commissioning completed install.
Work is based on 2 days labour @ 8 hrs per day.
Total cost for install = £2781.40 all inclusive.
So a new flue and flue converter kit?
And not even a new timer/programmer (my old one is, well, old!)
I'm 10 miles out of Edinburgh. How does the price sound?
Shop around I think u get it cheaper. Truthfully I would guess £2000 or under. The price is very similar to a whole new central heating installation.

Edited By: kash2013 on Feb 01, 2016 00:11

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