My new car won't arrive on time and my current car goes back in 5 days, what are my options? - HotUKDeals
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My new car won't arrive on time and my current car goes back in 5 days, what are my options?

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So I ordered a new car which was due to be ready "At the latest" Next Monday. My current lease car goes back this Friday. I've just been told that my car is 'at sea' and has a new estimated date o… Read More
hero9989 Avatar
2m, 1w agoPosted 2 months, 1 week ago
So I ordered a new car which was due to be ready "At the latest" Next Monday. My current lease car goes back this Friday.

I've just been told that my car is 'at sea' and has a new estimated date of March 22nd (They're saying they can't even guarantee that date!)

I kicked off with them over the phone to no avail. I told them to provide me with another car in the meantime and the salesperson spoke to their manager and said they normally would be able to loan a demo car but because there's no guarantee to when the car would be available, they aren't able to.

So my options (according to them).
- Accept a different colour of the car I have chosen (I'd really rather not)
- Have a refund of my deposit and find a different car (Which there would be a delay on anyway so that wouldn't help)
- Wait

They guaranteed it would be available in time for my current car going back so I didn't make any backup plans!

I have 1 week to sort something or I have no way to get to and from work as of next week....

Any help would be very much appreciated!!
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hero9989 Avatar
2m, 1w agoPosted 2 months, 1 week ago
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Top Responses

(1)
banned
1) Walk.

2) Bus.

3) Bike.

4) Train.

All Responses

(56) Jump to unreadPost an answer
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#1
have you called the lease company and tried to extend?
#2
Funny, that story sounds familiar. We bought a new car years ago and there was also delays etc etc and we also ended up with a different colour car but did at least get some money back and a full tank of petrol out of it.
#3
if they guaranteed you they have breached their contract so you are entitled to claim loss of use etc.
Go hire a similar or cheaper car and invoice them telling them that you intend to pursue the matter in the small claims court
They'll soon give in especially if the hire car suggests to the judge you were not trying to gain financially?

Edited By: sowotsdis on Feb 13, 2017 15:52
#4
I wouldn't cancel, as back to step one. I lease as well, if I was in the same position,I would be looking at long term car rentals from the likes of enterprise, unless they come up with a temporary option for you
#5
sowotsdis
if they guaranteed you they have breached their contract so you are entitled to claim loss of use etc.
Go hire a similar or cheaper car and invoice them telling them that you intend to pursue the matter in the small claims court
They'll soon give in especially if the hire car suggests to the judge you were not trying to gain financially?

They never guarantee a date
#6
sowotsdis
if they guaranteed you they have breeched their contract so you are entitled to claim loss of use etc.
Go hire a similar or cheaper car and invoice them telling them that you intend to pursue the matter in the small claims court
They'll soon give in especially if the hire car suggests to the judge you were not trying to gain financially?
I'll have to look at the order form I signed when I get home to see what it says in terms of this. I know it says on it that delivery would be mid February but I'm not sure if that constitutes a contract or not?
I was very pushy when I was ordering an giving a deposit, etc that I need it for that date and they said again and again they couldn't give an exact date but they guarantee it will be before that.

japes
have you called the lease company and tried to extend?
I haven't! But that's not a bad idea, is this something that's usually possible?
banned#7
1) Walk.

2) Bus.

3) Bike.

4) Train.
#8
Why would you presume the car would be delivered on time? Always have a back up plan.

Threaten to cancel the order and take your business elsewhere.
#9
Westwoodo
Why would you presume the car would be delivered on time? Always have a back up plan.
Threaten to cancel the order and take your business elsewhere.
Easier said than done. I can't just order 2 cars in case one doesn't work out haha.

As I said in the OP, They've already given me the option to cancel the order. But that doesn't help as it's a Manufacturer issue not a dealer issue. I couldn't just order elsewhere unless I ordered a different car.
#10
Just keep your current lease car. They normally let you extend.
#11
hero9989
Westwoodo
Why would you presume the car would be delivered on time? Always have a back up plan.
Threaten to cancel the order and take your business elsewhere.
Easier said than done. I can't just order 2 cars in case one doesn't work out haha.

As I said in the OP, They've already given me the option to cancel the order. But that doesn't help as it's a Manufacturer issue not a dealer issue. I couldn't just order elsewhere unless I ordered a different car.


well tell them u have decided delay ur payments for 10 years how would they like that bit of a con they must have a spare car to give out but if ur just leasing it tell them give u a different colour it's not like it's urs forever or swap the car when ur colour comes in stock.
#12
So even if they spoke to you about the date being the exact date on which they would deliver you have a legally binding contract which they cannot ignore or change without penalty
#13
You can normally apply to extend an existing agreement for a brief period, although unlikley to be less than one chargeable month, and there may (will?) be an extension admin fee, and the lease may reasonably expect more notice than four days! An extension may have other implications such as the customer becoming liable to fund any scheduled service / MoT obligations - obviously will not apply if you have a serviced lease arrangement.
#14
I just rang my current lease company. They said they could extend it if my new car was ordered from the same company (Peugeot or Citreon) but it isn't. That's only because it would be their fault the delay happened so they would keep you in your current car until the new one was sorted.

So extending current lease isn't an option...
#15
Buy an old car for a few hundred quid? Make sure it's got an MOT though.
#16
Caulcano
Buy an old car for a few hundred quid? Make sure it's got an MOT though.


agree just get a old banger that will last you and pay tax/insurance monthly and just cancel when it arrives and hopefully get your money back on the car
#17
buy a cheap runaround
#18
Buying something cheap to keep me going for a month or so seems like a good idea.
I've never sold a car though - (obviously depends what I ended up with, but still) how hard would it be to sell afterwards? What kind of money do you get for scrapping cars these days?
#19
Better off hiring for a month and asking for money off the new one in terms of the cost spent on hire car
#20
Another idea, call head office in the uk of manufacturerr
#21
What's ur lease deal maybe we can find u a cheaper one with someone else then u can tell them shove the lease up the pace the sun don't shine and do it when they say the cars arrived see how they fell about it then.
#22
gpawan
Better off hiring for a month and asking for money off the new one in terms of the cost spent on hire car
Trouble is, there's no guarantee they would give me the money back - or should I be asking that in advance?


gpawan
Another idea, call head office in the uk of manufacturerr
I couldn't find the Hyundai customer service details, nor the Holdcroft Head office details.


MynameisM
What's ur lease deal maybe we can find u a cheaper one with someone else then u can tell them shove the lease up the pace the sun don't shine and do it when they say the cars arrived see how they fell about it then.
I'd love to be able to do that but the price I got was pretty good. It's a Hyundai Ioniq Premium in Iron Grey colour. I got it for £189.60 on a 3+23 lease (I couldn't find anything better after a lot of searching. )
#23
Can't you hire a helicopter to go and get your car off the ship?
#24
If they're not willing to help do you really want to give them your money? I know it's a hassle bit I'd seriously be looking elsewhere if possible what is aftersales going to be like if it breaks?

If you're buying a banger to keep you going, why worry about selling it afterwards? Just scrap it. Facebook groups are the place to find a bargain buying or selling locally

Bought an Espace for £500 last year 12 months mot, have towed caravan with it, driven all over all I've done is put a bit of oil in it twice since May 2016

Same bought a Seat Arosa for £300 for wife to learn in

Neither have cost me a penny aside from fuel & a little oil
#25
Not really helping yourself but being "At Sea" on a date of 22nd March really doesn't add up very much. 37 Days at sea to get to your dealer. I've recently ordered a new car myself the 2nd week In January, the updates I got was it is due to be built on week 8 and then at most 10 days shipping after that (that's including the extra getting it to N.Ireland). The car as you may have guessed is coming from factory in Italy. I'd also worry cutting it too fine that the new tax laws are due to come in on new cars registered from 1st April, mine for example would carry an extra £800 premium if registered after this date. Upon saying that they get a chassis number after the car is built before shipping and can register then if the worst comes to the worst. My previous new car took 6 days from factory build to getting to the dealer in N.Ireland.
banned#26
Rich44
If they're not willing to help do you really want to give them your money? I know it's a hassle bit I'd seriously be looking elsewhere if possible what is aftersales going to be like if it breaks?
If you're buying a banger to keep you going, why worry about selling it afterwards? Just scrap it. Facebook groups are the place to find a bargain buying or selling locally
Bought an Espace for £500 last year 12 months mot, have towed caravan with it, driven all over all I've done is put a bit of oil in it twice since May 2016
Same bought a Seat Arosa for £300 for wife to learn in
Neither have cost me a penny aside from fuel & a little oil
How did you get free tax and insurance please?
#27
BTguy
Rich44
If they're not willing to help do you really want to give them your money? I know it's a hassle bit I'd seriously be looking elsewhere if possible what is aftersales going to be like if it breaks?
If you're buying a banger to keep you going, why worry about selling it afterwards? Just scrap it. Facebook groups are the place to find a bargain buying or selling locally
Bought an Espace for £500 last year 12 months mot, have towed caravan with it, driven all over all I've done is put a bit of oil in it twice since May 2016
Same bought a Seat Arosa for £300 for wife to learn in
Neither have cost me a penny aside from fuel & a little oil
How did you get free tax and insurance please?


who says u need get them u don't need them.for older card didn't u know lol that's why some people buy older cars instead.
#28
The Delivery Date that you would have initially been given would have been an expected date only - it is not confirmed until the Dealer contacts you to arrange delivery / collection.

Your current car should be able to be extended no problem, either formally or informally - the lease provider will be more than happy for you to carry on paying for it. It is more profitable to them for you to pay for Depreciation, interest etc than for them to sell.

Just be aware that if your new car isn't registered before 01/04 then it will be liable for the new (higher :( ) VED rates. If this is the case you could try to negotiate some discount etc from the leasing company.
#29
HurtJ
MynameisM
BTguy
Rich44
If they're not willing to help do you really want to give them your money? I know it's a hassle bit I'd seriously be looking elsewhere if possible what is aftersales going to be like if it breaks?
If you're buying a banger to keep you going, why worry about selling it afterwards? Just scrap it. Facebook groups are the place to find a bargain buying or selling locally
Bought an Espace for £500 last year 12 months mot, have towed caravan with it, driven all over all I've done is put a bit of oil in it twice since May 2016
Same bought a Seat Arosa for £300 for wife to learn in
Neither have cost me a penny aside from fuel & a little oil
How did you get free tax and insurance please?
who says u need get them u don't need them.for older card didn't u know lol that's why some people buy older cars instead.
The seat arosa has not been around for 25yrs, so please explain why it is you refuse to pay insurance on old cars?
Welcome to Britain btw


the same reason why I don't put any tax or mot on them
#30
HurtJ
MynameisM
BTguy
Rich44
If they're not willing to help do you really want to give them your money? I know it's a hassle bit I'd seriously be looking elsewhere if possible what is aftersales going to be like if it breaks?
If you're buying a banger to keep you going, why worry about selling it afterwards? Just scrap it. Facebook groups are the place to find a bargain buying or selling locally
Bought an Espace for £500 last year 12 months mot, have towed caravan with it, driven all over all I've done is put a bit of oil in it twice since May 2016
Same bought a Seat Arosa for £300 for wife to learn in
Neither have cost me a penny aside from fuel & a little oil
How did you get free tax and insurance please?
who says u need get them u don't need them.for older card didn't u know lol that's why some people buy older cars instead.
The seat arosa has not been around for 25yrs, so please explain why it is you refuse to pay insurance on old cars?
Welcome to Britain btw


thanks for the welcome never had one before as I was born here but thanks anyway. I don't insure them as I don't drive them on public roads or tax them either.
#31
hero9989
gpawan
Better off hiring for a month and asking for money off the new one in terms of the cost spent on hire car
Trouble is, there's no guarantee they would give me the money back - or should I be asking that in advance?


gpawan
Another idea, call head office in the uk of manufacturerr
I couldn't find the Hyundai customer service details, nor the Holdcroft Head office details.


MynameisM
What's ur lease deal maybe we can find u a cheaper one with someone else then u can tell them shove the lease up the pace the sun don't shine and do it when they say the cars arrived see how they fell about it then.
I'd love to be able to do that but the price I got was pretty good. It's a Hyundai Ioniq Premium in Iron Grey colour. I got it for £189.60 on a 3+23 lease (I couldn't find anything better after a lot of searching. )


anyway back to the topic isn't this any cheaper for u

https://s12.postimg.org/tv4qkzgrd/Screenshot_2017_02_13_18_24_51.png
#32
hero9989
gpawan
Better off hiring for a month and asking for money off the new one in terms of the cost spent on hire car
Trouble is, there's no guarantee they would give me the money back - or should I be asking that in advance?


gpawan
Another idea, call head office in the uk of manufacturerr
I couldn't find the Hyundai customer service details, nor the Holdcroft Head office details.


MynameisM
What's ur lease deal maybe we can find u a cheaper one with someone else then u can tell them shove the lease up the pace the sun don't shine and do it when they say the cars arrived see how they fell about it then.
I'd love to be able to do that but the price I got was pretty good. It's a Hyundai Ioniq Premium in Iron Grey colour. I got it for £189.60 on a 3+23 lease (I couldn't find anything better after a lot of searching. )


back to the topic know anyway isn't this any cheaper for u. https://s12.postimg.org/tv4qkzgrd/Screenshot_2017_02_13_18_24_51.png
#33
hero9989
Westwoodo
Why would you presume the car would be delivered on time? Always have a back up plan.
Threaten to cancel the order and take your business elsewhere.
Easier said than done. I can't just order 2 cars in case one doesn't work out haha.
As I said in the OP, They've already given me the option to cancel the order. But that doesn't help as it's a Manufacturer issue not a dealer issue. I couldn't just order elsewhere unless I ordered a different car.
You could order 2 then give me one?

Hope you get it sorted!
#34
MrSpooniverse
The Delivery Date that you would have initially been given would have been an expected date only - it is not confirmed until the Dealer contacts you to arrange delivery / collection.
Your current car should be able to be extended no problem, either formally or informally - the lease provider will be more than happy for you to carry on paying for it. It is more profitable to them for you to pay for Depreciation, interest etc than for them to sell.
Just be aware that if your new car isn't registered before 01/04 then it will be liable for the new (higher :( ) VED rates. If this is the case you could try to negotiate some discount etc from the leasing company.

VED will be included in the lease payment so not an issue for the OP. Plus I'm guessing it's electric so will be zero anyway.
#35
hero9989
gpawan
Better off hiring for a month and asking for money off the new one in terms of the cost spent on hire car
Trouble is, there's no guarantee they would give me the money back - or should I be asking that in advance?


gpawan
Another idea, call head office in the uk of manufacturerr
I couldn't find the Hyundai customer service details, nor the Holdcroft Head office details.


MynameisM
What's ur lease deal maybe we can find u a cheaper one with someone else then u can tell them shove the lease up the pace the sun don't shine and do it when they say the cars arrived see how they fell about it then.
I'd love to be able to do that but the price I got was pretty good. It's a Hyundai Ioniq Premium in Iron Grey colour. I got it for £189.60 on a 3+23 lease (I couldn't find anything better after a lot of searching. )


Well you could ask them to atleast cover a proportion of it till you get your new car. Would probley be cheaper and less hasstle than buying a banger
#36
I find it hard to believe that a car manufacturer you are buying a new car from isn't willing to foot the bill to extend your lease until the new car arrives late. How pushy or demanding have you been?
#37
The lease will be increased to reflect the higher charges. The VED change is legislative and so won't be absorbed by the lease company.
#38
gpawan
Better off hiring for a month and asking for money off the new one in terms of the cost spent on hire car

I think they will tell him where to go :)
#39
Called them up again last night about an hour before they closed. The sales person that was selling me the car had gone home, same for his manager. So I spoke to a different salesperson. Ranted at him for a while and was told that in actuality, middle of May is a more likely date (the March 22nd date that the original salesperson gave was apparently very optimistic). Was told bythis salesperson that he ha several on order currently and they have all been told about demand and how it would be a while before customers could have their cars.
The car has only been out since september so they're still struggling to keep up with orders on certain colours (The grey I was after is one of those options)

The sales person I spoke to last night said that the Manager would ring me this morning after ringing round to see if he can track down a grey one through cancelled orders, etc but said that it wasn't hugely likely so not to pin my hopes on it

They offered to register and give me the White one from the showroom at he same price as the grey one that I ordered but that seems a bit cheeky! The Pearlescent Grey is a £560 extra on top of the default white.

Part of me is tempted to say if they can give a discount on the white one for the cheaper paint then I will go ahead with it. I don't dislike the white and it would be cheaper to repair at the end of the contract should anything happen but I need a car. They can do the white one for Friday (same day my current car goes back).

I'm not that experienced with this kind of thing. What can I realistically ask for and expect to get in this situation? If I were to say yes to the white car - should I be demanding compensation, etc?
#40
hero9989
Called them up again last night about an hour before they closed. The sales person that was selling me the car had gone home, same for his manager. So I spoke to a different salesperson. Ranted at him for a while and was told that in actuality, middle of May is a more likely date (the March 22nd date that the original salesperson gave was apparently very optimistic). Was told bythis salesperson that he ha several on order currently and they have all been told about demand and how it would be a while before customers could have their cars.
The car has only been out since september so they're still struggling to keep up with orders on certain colours (The grey I was after is one of those options)

The sales person I spoke to last night said that the Manager would ring me this morning after ringing round to see if he can track down a grey one through cancelled orders, etc but said that it wasn't hugely likely so not to pin my hopes on it

They offered to register and give me the White one from the showroom at he same price as the grey one that I ordered but that seems a bit cheeky! The Pearlescent Grey is a £560 extra on top of the default white.

Part of me is tempted to say if they can give a discount on the white one for the cheaper paint then I will go ahead with it. I don't dislike the white and it would be cheaper to repair at the end of the contract should anything happen but I need a car. They can do the white one for Friday (same day my current car goes back).

I'm not that experienced with this kind of thing. What can I realistically ask for and expect to get in this situation? If I were to say yes to the white car - should I be demanding compensation, etc?


every dealer is different so nobody can say for sure what your dealer will do.

if you get the £560 back for the paint you would be no worse off, albeit with not your preferred colour but how do you put a value on that?

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