new look : i placed and order but it was denied and failed,but they took my money anyway,can you please help ? what shoul i do? - HotUKDeals
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new look : i placed and order but it was denied and failed,but they took my money anyway,can you please help ? what shoul i do?

£0.00 @ New Look
i dont know what to do , should i go to the store? Read More
NataliaDavidova Avatar
8m, 1w agoPosted 8 months, 1 week ago
i dont know what to do , should i go to the store?
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NataliaDavidova Avatar
8m, 1w agoPosted 8 months, 1 week ago
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(9) Jump to unreadPost an answer
Responses/page:
#1
New Look's customer service on twitter is quick to help: https://twitter.com/NewLookHelp
#2
Give New Look's customer service a call and explain to them your problem. Going to the store will not help.

Lines are open Mon - Sat // 8am to 8pm. Sun // 10am to 6pm.

0344 499 6690.
#3
Chances are the payment is just earmarked from your bank account (available balance reduced by the order amount). When this happens and it fails it can take 3-5 days for the funds to be released as available funds again. If you speak to your bank sometimes they will give you a fax number for the company to fax them saying the order had failed and the bank will release the funds immediately.
#4
I had the same issue like 10 minutes ago, paid with paypal then card and both times declined
#5
cozzie
I had the same issue like 10 minutes ago, paid with paypal then card and both times declined
What are you going to do ?
#6
The store won't be able to help with website issues. Call them in the morning
#7
NataliaDavidova
cozzie
I had the same issue like 10 minutes ago, paid with paypal then card and both times declined
What are you going to do ?


il call them in the morning, card transaction should go in this week though, where as paypal il probably need to call them
#8
cozzie
NataliaDavidova
cozzie
I had the same issue like 10 minutes ago, paid with paypal then card and both times declined
What are you going to do ?
il call them in the morning, card transaction should go in this week though, where as paypal il probably need to call them

Do you think they can cancel the transaction or something ?
#9
cozzie
NataliaDavidova
cozzie
I had the same issue like 10 minutes ago, paid with paypal then card and both times declined
What are you going to do ?
il call them in the morning, card transaction should go in this week though, where as paypal il probably need to call them

Let me know what they said

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