hello guys looking some advice. i sent a nexus 5x away for repair because it melted charging. LG have collected the phone approx 12 days ago and had an engineer look at it. They claim never to have had the issue before but a quick google refutes that. Basically i put the phone on to charge for approx 25 minutes before walking the dogs. When i went to pick it up i noticed it wasnt charged at all and was extrememly hot. I checked and it was starting to melt around where the charger plugs into the phone. Now it still worked but obviously i was concerned so sent it away. I never got any return call as promised last wednesday so rang on saturday and was told to call back yesterday. They were busy and promised a call back which never happened. I called them again today and they told me the phone wouldnt be replaced due to water ingression :(
Now i know they have tests for stuff like this but im 100% sure it wasnt dropped in water or even had any water leak over it as i am the only person that uses the phone. Here are some links to others with the exact same issue.https://productforums.google.com/forum/#!topic/project-fi/u4VXvQ4ZA94;context-place=topicsearchin/project-fi/category$3Astart-a-discussionhttps://forum.xda-developers.com/nexus-5x/general/nexus-5x-melted-usb-port-using-charger-t3265816
Others have described the exact same issue as i have experienced yet LG claim it has never been an issue they have faced before.
1. are they just trying to fob me off ?
2. is it worth me asking for an engineer report ? do they have to supply it ? and is it worth me getting an independent engineer to do a report ?
3. has anyone had any similar issues like this before ?
any advice in general would be greatly appreciated :)
The phone was purchased from mobilephonesdirect and is still under warranty. I also repeat i am adamant that there was no water damage to the phone. It was charged using the cable supplied with it as in the mains as i dont have a pc with usb-c connectivity. The fault happened the first time i charged it after doing the latest android update as well if that makes any difference.
Thanks in advance guys :)