Yesterday I wrote an essay of moaning about T-Mobile and obtaining a Nokia N97 on an upgrade, but it logged me out when I submitted it! Which a) was probably a good thing and b) shows you just how long it was!
Anyway, I'm a bit calmer now, but shall give a bit of background at the same time.
I'm on the Flext 40 where I get something like £225 a month for £45 a month on an 18 month contract.
I've been phoning T-Mobile up every now and again asking when they were due to get it in stock, and was given numerous different answers, I even rang up 3 times in a day only to get 3 different answers and none of them were due to phoning up at different times of the day!
Anyway, they now have it in, and I was told it was going to be for a few weeks as an Upgrade only, but no, it's now available to buy for a new customer.
If I was to keep the same price plan (whether I want to or not doesn't matter right now) the phone will cost me £176ish which I am not prepared to pay. Considering that is what the new iPhone 3Gs costs and you get a lot more for your money a month! And what annoys me even more is that I can get a lot more for the same amount of money a month on Vodafone (who I don't like, but never mind) and the phone is free!
The deal on Vodafone is as follows:
1200 minutes, unlimited texts, unlimited internet and unlimited landline minutes for £45 a month on an 18 month contract.
I asked T-Mobile if they could match it, and they couldn't, dispite giving me the usual "You are a very valued customer and a high value customer" they would also be sorry to lose me.
I can't see anyone who wants that phone who could afford £45 a month on a price plan saying "I'll go for less with T-Mobile a month and I'll also pay the best part of £200 for the phone!" yet it would appear T-Mobile thinks that is exactly what would happen!
I even told them about mobilephonesdirect offering a decent deal of the Combi 40 of 1000 minutes, unlimited texts and unlimited internet for £45 a month and the phone is also free. But they said they are a third party company so they are not prepared to offer anything. So I almost have to accept that.
I am just so annoyed that I am such a valued customer yet they don't even really want to keep me.
I don't really want to go to Vodafone, that is just the loose threat.
I could potentially upgrade with mobilephonesdirect but I don't know how legit that is and I have nearly been caught out on that before, so I don't fancy that.
I know I could phone up and request to leave, but as far as I am aware, they don't do much to keep me, they will just say "It is a new phone" etc etc and I haven't heard many success stories when people are dealing with T-Mobile Retentions, so I am not holding my breath! I just fear that they will go ahead with the termination!
Does anyone have any positive responses with them and their retentions department?
Or does anyone have any tips I could try?
I often give similar advice to people who come to me about their phones as I am seen as a bit of a phone guru to people who know me, but I don't think even I could prepare myself alone to tackle T-Mobile!
I do know that I could pay more a month and get the phone cheaper or free and then reduce the line rental to something more that I want later on in the term, but I don't see why I should, I would probably be better off paying the one off payment than paying more a month for so many months etc.
Thank you very much in advance for your help and time!