Nokia N97 Upgrade on T-Mobile - HotUKDeals
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Nokia N97 Upgrade on T-Mobile

T8RSP Avatar
7y, 4m agoPosted 7 years, 4 months ago
Hi everyone,

Yesterday I wrote an essay of moaning about T-Mobile and obtaining a Nokia N97 on an upgrade, but it logged me out when I submitted it! Which a) was probably a good thing and b) shows you just how long it was!

Anyway, I'm a bit calmer now, but shall give a bit of background at the same time.

I'm on the Flext 40 where I get something like £225 a month for £45 a month on an 18 month contract.

I've been phoning T-Mobile up every now and again asking when they were due to get it in stock, and was given numerous different answers, I even rang up 3 times in a day only to get 3 different answers and none of them were due to phoning up at different times of the day!

Anyway, they now have it in, and I was told it was going to be for a few weeks as an Upgrade only, but no, it's now available to buy for a new customer.

If I was to keep the same price plan (whether I want to or not doesn't matter right now) the phone will cost me £176ish which I am not prepared to pay. Considering that is what the new iPhone 3Gs costs and you get a lot more for your money a month! And what annoys me even more is that I can get a lot more for the same amount of money a month on Vodafone (who I don't like, but never mind) and the phone is free!

The deal on Vodafone is as follows:

1200 minutes, unlimited texts, unlimited internet and unlimited landline minutes for £45 a month on an 18 month contract.

I asked T-Mobile if they could match it, and they couldn't, dispite giving me the usual "You are a very valued customer and a high value customer" they would also be sorry to lose me.

I can't see anyone who wants that phone who could afford £45 a month on a price plan saying "I'll go for less with T-Mobile a month and I'll also pay the best part of £200 for the phone!" yet it would appear T-Mobile thinks that is exactly what would happen!

I even told them about mobilephonesdirect offering a decent deal of the Combi 40 of 1000 minutes, unlimited texts and unlimited internet for £45 a month and the phone is also free. But they said they are a third party company so they are not prepared to offer anything. So I almost have to accept that.

I am just so annoyed that I am such a valued customer yet they don't even really want to keep me.

I don't really want to go to Vodafone, that is just the loose threat.

I could potentially upgrade with mobilephonesdirect but I don't know how legit that is and I have nearly been caught out on that before, so I don't fancy that.

I know I could phone up and request to leave, but as far as I am aware, they don't do much to keep me, they will just say "It is a new phone" etc etc and I haven't heard many success stories when people are dealing with T-Mobile Retentions, so I am not holding my breath! I just fear that they will go ahead with the termination!

Does anyone have any positive responses with them and their retentions department?

Or does anyone have any tips I could try?

I often give similar advice to people who come to me about their phones as I am seen as a bit of a phone guru to people who know me, but I don't think even I could prepare myself alone to tackle T-Mobile!

I do know that I could pay more a month and get the phone cheaper or free and then reduce the line rental to something more that I want later on in the term, but I don't see why I should, I would probably be better off paying the one off payment than paying more a month for so many months etc.

Thank you very much in advance for your help and time!
Other Links From Nokia:
T8RSP Avatar
7y, 4m agoPosted 7 years, 4 months ago
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#1
The computer they use will only let them offer you certain deals based on your 'worth as a customer' which is based on your spend over the last 6 months. If you go over your mins/txts you'll get a better offer. If they just get your plan change and nothing else, not such a good offer.
The agents can't over ride the system, it's there to make sure the network make a profit. None of which helps you.
It's sometime down to just getting your pac, moving to another networks payg and then taking a new deal as a new customer and porting back in...
#2
Thanks, interesting to know.

Can I not just get my PAC and port it across in a lot less steps or is that just a bit of a safety net?
#3
Here's my experience with Tmobile:

I am on Flext 35 paying £35 a month. Called on Sunday last week and they said that i can have the N97 for £60 when it comes in stock and that i could only order it when it came in stock. I was unsure anyway, but they offered me another deal which was an extension of 18 months of my flext 35 but paying £25 a month for it instead of getting a phone. They also said that anytime within 18 months i could change my contract and get a phone. So i went ahead and rediced my line rental.

So called em up on friday, and now they are saying £100 for the phone! I told em to get lost and cancelled the 18 month extension on my contract!

Really big problem for me though, as flext is the best tariff for me as i call and text abroad a lot!
#4
I was in the t-mobile shop last week, and the guy said there weren't getting the nokia n97.

?
#5
T8RSP
Thanks, interesting to know.

Can I not just get my PAC and port it across in a lot less steps or is that just a bit of a safety net?


You can't pac to the same network (its called a backdoor upgrade and none of the networks allow it). You need to pac to a payg on another network, get the deal you want and then pac back.

A bit long winded, but that's the point they don't want to make it too easy. It works and is used by people every day. . .
#6
steve1221
You can't pac to the same network (its called a backdoor upgrade and none of the networks allow it). You need to pac to a payg on another network, get the deal you want and then pac back.


I'm not so sure about all the networks, I did it on 02 about 3 months back, all worked fine...

Went from a long standing o2 contract to a new one 02 via dialaphone. no intermediate PAYG needed.
#7
phones companys nowadays just scam their so called valved customers well t-mobile do my wife and her dad was with them and had been for years and this year both there contracts was up, they didnt want much just a new phone and a deal for line rental that t mobile was already offereing but would they give them the phones free??? no, so my wifes 9 years of valued customer was worth......... nothing! years back companys would give you a phone and reduce your line rental, and that was when 12 month contracts was the only deals oh the days eh.....
#8
steve1221;5784605
You can't pac to the same network (its called a backdoor upgrade and none of the networks allow it). You need to pac to a payg on another network, get the deal you want and then pac back.

A bit long winded, but that's the point they don't want to make it too easy. It works and is used by people every day. . .

Ah ha, get you, I kinda knew that (but forgot I did - so thank you for the reminder!) but I very much doubt I will need to do that as I'll think I'll leave T-Mobile if either:

Orange come out with a better offer

or

Three come up with either a new price plan more like what I would be happy with (worried that 750 minutes may not be enough as friends often phone me to phone them back to listen to their problems as they don't have many minutes or waste them themselves!!!) and reduce the cost of the phone!

I don't think I'd need all that PACing if mobilephonesdirect are legit enough so I can through an upgrade with them on T-Mobile. If they could offer the Flext 50 I may be quite tempted to take it, but they only do Combi 40 - no Flext price plans, which may well be enough, but we shall see!

Thanks for your help!

The fight......continues! :)
#9
cbstar;5784113
I was in the t-mobile shop last week, and the guy said there weren't getting the nokia n97.

?


Luckily I never had that as an answer!

I think I would have cried! I would have then sued them for false advertising! :)

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