non-paying bidder on eBay - refund of fees - HotUKDeals
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non-paying bidder on eBay - refund of fees

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I sold an item on ebay. It specifically said free postage to UK and didn't offer any postage options for overseas buyers. An inexperienced buyer bought it and when I weighed it/measured dimensions a…
DennisG Avatar
2y, 3m agoPosted 2 years, 3 months ago
I sold an item on ebay.
It specifically said free postage to UK and didn't offer any postage options for overseas buyers.
An inexperienced buyer bought it and when I weighed it/measured dimensions and ran it thought RM's website, I sent him an invoice with shipping costs. He wrote back saying 'cancel it, I'm Italian' - now in the good old days, that's an instant neg and NPB (non-paying bidder) warning. it's a time-sensitive item and he messed me around. With my hands tied with regards to feedback (trying to protect myself from a negative thanks to their ludicrous new system), I offered to cancel it to recoup my fees. 2 days later, he hasn't acknowledged this or acted on it, so I tried to begin the NPB process. Turns out I can't as the cancellation is pending.
What are my options here? I don't see how it's fair that I have to pay for someone else's stupidity.
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DennisG Avatar
2y, 3m agoPosted 2 years, 3 months ago
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DennisG

I sold an item on ebay.
It specifically said free postage to UK and didn't offer any postage options for overseas buyers.
An inexperienced buyer bought it and when I weighed it/measured dimensions and ran it thought RM's website, I sent him an invoice with shipping costs. He wrote back saying 'cancel it, I'm Italian' - now in the good old days, that's an instant neg and NPB (non-paying bidder) warning. it's a time-sensitive item and he messed me around. With my hands tied with regards to feedback (trying to protect myself from a negative thanks to their ludicrous new system), I offered to cancel it to recoup my fees. 2 days later, he hasn't acknowledged this or acted on it, so I tried to begin the NPB process. Turns out I can't as the cancellation is pending.
What are my options here? I don't see how it's fair that I have to pay for someone else's stupidity.

I had the exact same thing happen to me except that the non paying bidder was from the UK. I agreed to cancel the transaction (because the non payer BEGGED me to) rather than open an unpaid item dispute.

Funnily enough the moment I put in the cancellation request the non paying bidder disappeared WITHOUT agreeing to my request. *so annoying*

Anyway, there is a certain time limit. If the buyer does not respond by then then eBay automatically close the case and refund your fees.

Keep an eye on your feedback and if the buyer/non buyer STILL gives you a negative (as some buyers have a strange tendency to do) then tell eBay via their live chat system. They can remove the negative for you.

And yes, you can either open an unpaid item dispute or cancel the transaction. You can't do both (one after the other) but both cases end with a final value fee refund.

Edited By: speedy2014 on Dec 13, 2014 08:58

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#1
Hello,

Sorry to hear about your ordeal. Unfortunately when listing your item it does have a checkbox to state UK Buyers only- writing this in the description (Which I'm only assuming you have done?) would not lay well with your case with Ebay.

I would give the buyer a few more days to respond (If you have the time) and if no action has been taken, does it allow you to then open a case with the buyer?

If things get really serious, there is a customer service line with Ebay which you can contact who will be sure to help you!
#2
thanks.
yes, I was aware there was something but must've overlooked it at the time of listing. I normally offer products globally except for the rare expensive item that could be bought by a scammer.
I messaged him and he got back to me immediately saying the problem was with the postage price (more than item cost) however every time I message about cancelling the transaction, he ignores me. think it's just down to him being clueless, however due to a quirk in the way eBay works, i can either choose the civil option of mutual cancellation, or file a NPB claim, but once I go down one route, it seems the other is blocked off. so in effect, someone can buy something and cancel on you, request for a cancellation, you could be nice and offer the mutual cancellation, but they could ignore you and you'll be stiffed for the fees.
fortunately all correspondence was via their messaging system so will be logged
#3
DennisG

I sold an item on ebay.
It specifically said free postage to UK and didn't offer any postage options for overseas buyers.
An inexperienced buyer bought it and when I weighed it/measured dimensions and ran it thought RM's website, I sent him an invoice with shipping costs. He wrote back saying 'cancel it, I'm Italian' - now in the good old days, that's an instant neg and NPB (non-paying bidder) warning. it's a time-sensitive item and he messed me around. With my hands tied with regards to feedback (trying to protect myself from a negative thanks to their ludicrous new system), I offered to cancel it to recoup my fees. 2 days later, he hasn't acknowledged this or acted on it, so I tried to begin the NPB process. Turns out I can't as the cancellation is pending.
What are my options here? I don't see how it's fair that I have to pay for someone else's stupidity.

I had the exact same thing happen to me except that the non paying bidder was from the UK. I agreed to cancel the transaction (because the non payer BEGGED me to) rather than open an unpaid item dispute.

Funnily enough the moment I put in the cancellation request the non paying bidder disappeared WITHOUT agreeing to my request. *so annoying*

Anyway, there is a certain time limit. If the buyer does not respond by then then eBay automatically close the case and refund your fees.

Keep an eye on your feedback and if the buyer/non buyer STILL gives you a negative (as some buyers have a strange tendency to do) then tell eBay via their live chat system. They can remove the negative for you.

And yes, you can either open an unpaid item dispute or cancel the transaction. You can't do both (one after the other) but both cases end with a final value fee refund.

Edited By: speedy2014 on Dec 13, 2014 08:58
#4
May I also add that if a buyer leaves you a negative and it's an unfair one then eBay have the power to remove that negative and will remove it if you contact them
#5
thanks for the info
the guy is obviously clueless and messing me around as he responds to some messages instantly but doesn't acknowledge the cancellation or the request for the cancellation. fortunately eBay have automatically logged that payment has not been made.
i've already spent far too long on this issue considering the value of the FVFs, so as far as I'm concerned, he deserves a NPB strike for breaking so many protocols.

I was working on the assumption (perhaps incorrect one) that once a buyer has been confirmed as a non paying bidder, that their feedback rights for that transaction are revoked.
I've run two accounts for over a decade with only one blemish (thanks to RM damage), so really don't want anything such as removed feedback or revised feedback due to someone else's stupidity
#6
DennisG
thanks for the info
the guy is obviously clueless and messing me around as he responds to some messages instantly but doesn't acknowledge the cancellation or the request for the cancellation. fortunately eBay have automatically logged that payment has not been made.
i've already spent far too long on this issue considering the value of the FVFs, so as far as I'm concerned, he deserves a NPB strike for breaking so many protocols.
I was working on the assumption (perhaps incorrect one) that once a buyer has been confirmed as a non paying bidder, that their feedback rights for that transaction are revoked.
I've run two accounts for over a decade with only one blemish (thanks to RM damage), so really don't want anything such as removed feedback or revised feedback due to someone else's stupidity

You must be right about that except that in this case the transaction has been cancelled so no chance of a NPB strike.

Hopefully he won't leave a negative.

I fail to understand how these clueless people end up on the internet in the first place !!
banned#7
If the buyer refuses to cancel the transaction, the seller won't get their final value fee refunded. How is this fair if you don't sell the item. That's just not fair at all. If the buyer is being awkward by refusing to accept the cancellation request, eBay should automatically close it anyway as even they know that no payment has even been made.
#8
buyer didn't cancel but ebay refunded it automatically, acknowledging buyer hadn't paid

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