Note 4 Broken Screen - HotUKDeals
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Note 4 Broken Screen

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I have a Note 4 from EE and I am one year into my contract. I have always kept it in the official Samsung case like all my previous Samsung phone, which have never been damaged by small falls etc. How…
sanu Avatar
5m, 3w agoPosted 5 months, 3 weeks ago
I have a Note 4 from EE and I am one year into my contract. I have always kept it in the official Samsung case like all my previous Samsung phone, which have never been damaged by small falls etc. However, recently the LCD on my phone broke inspite of being the case. The glass front is completely intact, but the LCD has small cracks and so the screen is unusable. I have been quoted £135-£180 for repair, with even the small local shops quoting at least £135 and CPW quoting £150. Contacting Samsung was no use, they said that this is not covered under warranty and I would need to send this to repair for a fee. I still believe for it to be a manufacturing fault for a phone to break this easily; I do not expect this from a Samsung phone.

What is the best course of action?
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sanu Avatar
5m, 3w agoPosted 5 months, 3 weeks ago
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Responses/page:
#1
I known someone drop a phone down a flight of concrete stairs and not crack, but also drop from a pocket onto thin carpet and smash, no warranty will cover stupidity, that's life, can't you buy a screen and do it yourself it's simple.
#2
Samsung also operate shops that repair officially if you go onto.site you can get a list. I take it insurance isn't covering?
#3
as above really, harsh but true, each event is unique and could give different results so you would not be able to prove it is a defect. if it was a defect, surely it would have been apparent before 1 year?

if you cant repair cheaper, at those sorts of prices i would consider selling as spares or repairs and get a new phone
#4
it's harsh! my boys accidentally let go of my iPad air 2 while passing it to each other, and the screen cracked. quote is £130 min, but they all recommend me to just buy a temper screen cover. . now the iPad has been in draw for the past 2 months or so
#5
too late now but a nationwide flex plus account will cover the whole family for mobile phones, eu breakdown and world wide travel insurance. Also 5% interest up to £2500 which will be roughly £5. Might be worth thinking about. Also at that price it might be best to sell the phone for spares as they probably only sell for ~£150 ish anyway
#6
Claim on home Contents? some include accidental damage cover I know mine does.
#7
Mine is 100pounds excess for accidental damage. And what about noclaims bonus afterwards.
#8
davening
Mine is 100pounds excess for accidental damage. And what about noclaims bonus afterwards.


​ive never known home insurance to ask for no claims
#9
I take it that you didn't have EE's own cover.....used to be a fiver extra a month and I believe would cover you for any eventuality.....mind you I'll be selling my note 4 and 1st gen gear soonish, as one of my EE contracts is up......
#10
adamspencer95
davening
Mine is 100pounds excess for accidental damage. And what about noclaims bonus afterwards.
​ive never known home insurance to ask for no claims

Nope...I claimed for a Broken TV last year (£900 payout with £75 excess). Just renewed and after the usual price comparison search I'm paying less than last year.

If however you auto renew with same company then your insurance may go up, but then again if you auto renew every year without price checking then you are a fool anyway...
#11
Will your premium go up if you claim on home insurance? Even if you switch providers?
#12
With 100pounds excess for gadgets for Buildings&Home insurance, its not very useful.
Have a choice to pay more on my Home insurance or get a Nationwide acct with free mobile insurance or Barclays acct with gadgetcover.
Any pointers from someone who has dealt with this issue?
#13
sanu
Will your premium go up if you claim on home insurance? Even if you switch providers?

See my post above yours....

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