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O2 system update

£0.00 @ O2
I tried get my PAC code today from O2. For whole day I get same answer: System is updating and I need wait few hours. Please see below encryption of last chat with O2: nfo: Welcome to O2, someone wi… Read More
salvkus Avatar
4m, 3w agoPosted 4 months, 3 weeks ago
I tried get my PAC code today from O2. For whole day I get same answer: System is updating and I need wait few hours.
Please see below encryption of last chat with O2:
nfo: Welcome to O2, someone will be with you soon.
info: You are through to Nat
KATARZYNA: How do I get my pak code as I m leaving o2
NAT: Hi.
KATARZYNA: Hi Nat
NAT: My name is Nat.
NAT: Unfortunately, right now our systems are getting upgraded therefore we are unable to check your account details.
NAT: We sincerely apologize for any inconvenience caused and appreciate your patience. We deeply value your relationship with O2.
KATARZYNA: When system will be ready
NAT: We would suggest you to contact us after few hours and we will be happy to assist you.
KATARZYNA: I tried this morning and two times more today
NAT: We are open until 11.00 P.M.
KATARZYNA: and I get back same answer
KATARZYNA: You have problem with system all day?
NAT: Well, we are upgrading the system and it might take a few more hours.
NAT: It is not an issue that we are facing, but we are upgrading things within O2.
NAT: Really sorry for the trouble.
KATARZYNA: When system start be updated?
KATARZYNA: How many hours this normally taken?
KATARZYNA: ?
NAT: I do not have any update on this.
NAT: Request to contact us in sometime and check.
KATARZYNA: Can you send me PAK code by text on my number when system will be ready?
NAT: I am really sorry I will not be able to do so without verify the account due to security reasons of the account.
KATARZYNA: Where I can find any information about O2 system update?
NAT: You can try to contact us in sometime and check.
NAT: There is no specific time that we have been given and hence I will not be able to comment on this.
KATARZYNA: This is problem all day today so must be some information on website
NAT: Well, there isn't any update on the website.
KATARZYNA: I never heard that big companies as O2 doing system updating all day
KATARZYNA: O2 have system problem and customer s cant find any information anywhere??
NAT: It should be done in sometime.
NAT: I am really sorry for the trouble.
KATARZYNA: So you cant help al 02 customers today because you can get any account information??
KATARZYNA: *all
NAT: That is correct.
KATARZYNA: So where is any information for customers?
KATARZYNA: What point is tried contacting you ?
KATARZYNA: All day?
NAT: Once the upgrading is done we will be able to help our customers.
KATARZYNA: Why customers isnt informed about this?
KATARZYNA: How you can help me today?
KATARZYNA: I can find only what is your name?
NAT: I can help you with any generic information.
KATARZYNA: And system is updating;)
KATARZYNA: Great!
KATARZYNA: Just give this information before contacting, put info on the main website
KATARZYNA: any generic information I can find on website;)
NAT: Katarzyna, I really want to help you and all the customers.
KATARZYNA: How?? ;))
NAT: I can only do this once the systems are upgraded and when I can access account.
KATARZYNA: ;))
NAT: I am sad to tell you that I will not be able to give a PAC on this chat.
KATARZYNA: Give this information on website: We can only do this once the systems are upgraded and when I can access account
KATARZYNA: Are you sure tomorrow morning I get my PAC code?
KATARZYNA: I need save this chat and put this information on O2 facebook fan page.
NAT: Yes, If the systems are up then nothing can stop us from giving you the PAC.
KATARZYNA: When this will be done?
KATARZYNA: You must have some info
NAT: Try to contact us in a few hours and please check.
NAT: No we do not have any specific time that is given.
KATARZYNA: Are you sure tomorrow morning I get my PAC code?
NAT: Yes I am sure that we can generate a PAC for you provided the systems are up and running.
NAT: I hope I have answered all your questions today and you are happy with the chat service. Let me know if there is anything else I can help with?
KATARZYNA: I heard that system will up to date in few hours in the morning now is 5pm and I still get same answer;)
NAT: Katarrzyna, I have done the best I could for you and I wish I could have done better than I have.
KATARZYNA: Can I publish this encryption of this chat on o2 facebook page?
NAT: That is your decision.
KATARZYNA: Thanks for be very helpful.
NAT: I cant stop you from doing so.
NAT: You are welcome.
KATARZYNA: Have a good rest of day
NAT: I will.
info: Katarzyna has left the chat
info: Nat has ended the chat
Tags:
Other Links From O2:
salvkus Avatar
4m, 3w agoPosted 4 months, 3 weeks ago
Options
Best Answer
Call Ofcom and register a compliant - a PAC must be issued within 2 hours of request, so a PAC system upgrade should allocated and complete within such timeframe - would expect a system upgrade to be done outwith customer services opening hours for this reason. Lodge a complaint with Ofcom against o2.

http://ask.ofcom.org.uk/help/telephone/PAC

All Responses

(10) Jump to unreadPost an answer
Responses/page:
#1
Have you tried phoning?
#2
Call Ofcom and register a compliant - a PAC must be issued within 2 hours of request, so a PAC system upgrade should allocated and complete within such timeframe - would expect a system upgrade to be done outwith customer services opening hours for this reason. Lodge a complaint with Ofcom against o2.

http://ask.ofcom.org.uk/help/telephone/PAC
#3
I had the same problem. I eventually had to phone them and request my PAC code. Even then it took days to switch, I was only moving from PAYG to contract and I had to call them again. Good luck!
#4
Cozworth806
Have you tried phoning?
I tried few times today - same answer- system error;)
#5
seaniboy
Call Ofcom and register a compliant - a PAC must be issued within 2 hours of request, so a PAC system upgrade should allocated and complete within such timeframe - would expect a system upgrade to be done outwith customer services opening hours for this reason. Lodge a complaint with Ofcom against o2.

http://ask.ofcom.org.uk/help/telephone/PAC
Thanks mate
#6
salvkus
seaniboy
Call Ofcom and register a compliant - a PAC must be issued within 2 hours of request, so a PAC system upgrade should allocated and complete within such timeframe - would expect a system upgrade to be done outwith customer services opening hours for this reason. Lodge a complaint with Ofcom against o2.http://ask.ofcom.org.uk/help/telephone/PAC
Thanks mate
No worries. A Ofcom complaints reference no, then submitting a complaint to o2 with ref no usually sees it treated with more gusto from a telco (email below). Let us know how you get on :)

[email protected]

Edited By: seaniboy on Feb 26, 2017 18:51: Dup
#7
Is there a question in there somewhere or are you just telling us. You dont seem very polite during your chat requests, a system update is a once every now and again thing what have you got to complain about just try again later


Edited By: ding on Feb 26, 2017 19:39
#8
Go into 02 and request a phone call you can pick what time is suitable for you and they will phone back
#9
I had similar issues with them recently when I was trying to get an o2 refresh deal paid off, then calling back for cancelling the airtime. I just rang back the next day ;)
#10
ding
Is there a question in there somewhere or are you just telling us. You dont seem very polite during your chat requests, a system update is a once every now and again thing what have you got to complain about just try again later
How many times I can try? I was very polite on first few times but after I was disappointed. O2 is a big company so should be informed customers about any system updating that is take a full day, Any way I understood that must be happened once every but system upgrade should be done outwith customer services opening hours for this reason.

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