Hi, hope anyone can help me with this.i bought an abayah from abayahboutique(a muslim womens clothing shop).i returned the item but now they are not giving me full refund.
To cut long story in short.
I returned item after 4 days receiving it.After returning 3 And half week later i still didnt receive refund so i email the shop. Few days later they email back asking for tracking no n pic of receipt from post office. I emailed those to them.
Then they emailed they have received the package but they going to charge me £5 because they have get the abaya washed and ironed to resell it .it was crunched up.
I emailed them kindly asking for a full refund. When i send the item back it was in new condition as i received. I didnt cruched it up.
I told them look its probably been in the package for 4week they didnt open it so thats why its probably been cruched up.but i have not received any reply back since then.
I originally paid £59.99plus £3 postage. I send it back Paying Postage from my pocket.
They refunded me £54.99
Can please some help me what can i do to get me full refund. They are not replying to my emails.or please tell me if im wrong here.
Thankyou in advance