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Paypal case issue.

£0.00 @ Paypal
I keep getting this message after trying to open a case for a transaction. We're sorry, something went wrong. Please try again. Any help? Read More
masterz123 Avatar
7m, 5d agoPosted 7 months, 5 days ago
I keep getting this message after trying to open a case for a transaction. We're sorry, something went wrong. Please try again. Any help?
Other Links From Paypal:
masterz123 Avatar
7m, 5d agoPosted 7 months, 5 days ago
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All Responses

(11) Jump to unreadPost an answer
Responses/page:
#1
What exact steps are you following?
#2
are you doing it on a phone,tablet or laptop ?
you will get different results on a laptop to if you use your phone
#3
Simply call PayPal and they will address the issue over the phone.
#4
Make sure you use the desktop site
#5
I used my computer and clicked in resolution centre, found the transaction but it wont let me open the case after entering all the information of why i am opening the case
#6
masterz123
I used my computer and clicked in resolution centre, found the transaction but it wont let me open the case after entering all the information of why i am opening the case
Are you able to share a screenshot? That might help us to understand the issue fully.
#7
Can anyone confirm how long before i can no longer open a case with paypal. As i have a problem with an item that i purchased on 20th May 2016 is it too late?
#8
masterz123
Can anyone confirm how long before i can no longer open a case with paypal. As i have a problem with an item that i purchased on 20th May 2016 is it too late?

I think its too late. Pretty sure it's 90 days.
#9
masterz123
Can anyone confirm how long before i can no longer open a case with paypal. As i have a problem with an item that i purchased on 20th May 2016 is it too late?
180 days: https://www.paypal.com/uk/webapps/mpp/first-dispute

You're not going to like this, but that was yesterday. :(

Edited By: Illusionary on Nov 17, 2016 20:12
#10
Illusionary
masterz123
Can anyone confirm how long before i can no longer open a case with paypal. As i have a problem with an item that i purchased on 20th May 2016 is it too late?
180 days: https://www.paypal.com/uk/webapps/mpp/first-dispute
You're not going to like this, but that was yesterday. :(
Bummer. However ive been getting the same error message for the past week but appreciate all the responses.
#11
I'm getting exactly the same thing, standard dispute filing and as soon as I submit the form, "We're sorry, something went wrong. Please try again". I've email them, but so far just had a form letter telling me how to file a dispute, which is what's causing the problem in the first place.

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