I bought an item from a US store that they only ship to US.
I sent it to a mate's place, he was renting somewhere for the duration of his trip.
The vendor updated me with shipping/tracking info soon after. It was supposed to be 2-3 day delivery. About 2 and a half weeks later, the tracking still said 'waiting for item from customer' and my mate left for home.
I emailed them to chase it up, saying it's too late and to cancel/refund if possible. They never got back to me, so I filed a paypal claim detailing how it was too late and they'd exceeded shipping times. They then shipped the item!!
I want to claim the money back via paypal, but am unsure about exactly how to proceed. The dispute is open and I need to escalate it and give my reasons. Technically they have shipped the item and it has been signed for, but a stranger now has it and they had been informed of this prior to shipping - they only shipped after the claim to cover their back which is pretty silly/unfair.
In their initial response to paypal, they did state on their FAQ that they can take up to 2-4 weeks to dispatch. I missed this initially (had put in an enquiry before I ordered which was obviously unanswered), so my only hope is that paypal say that it was marked for dispatch when it was marked for dispatch, and that 3 weeks and a cancellation request is too long for an advertised shipping time of 2-3 days