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PayPal complaining about PPG payments from here

£0.00 @ Paypal
So after complaining to PayPal about an unauthorised transaction a buyer made, they have today refunded me as a goodwill gesture... at the same time as giving me this email... We're not sure if you… Read More
superfreddy Avatar
5m, 2w agoPosted 5 months, 2 weeks ago
So after complaining to PayPal about an unauthorised transaction a buyer made, they have today refunded me as a goodwill gesture... at the same time as giving me this email...

We're not sure if you're aware of this, but we noticed that some of your customers are sending you personal payments for purchases. Unfortunately, this violates our rules, and we need your help correcting this. Please don't ask or allow your customers to use personal payments to pay for their purchases.

If we continue to see such activity we may have to disable your ability to receive personal payments, and then you will be required to pay fees for all money received through PayPal.

I'm guessing they mean payments I have had from sales on here and AVF. Anyone else had this? Should I now stop selling on here?
Other Links From Paypal:
superfreddy Avatar
5m, 2w agoPosted 5 months, 2 weeks ago
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Responses/page:
#1
To what i have gathered, you should be accepting payment through their site and not having buyers send you payments separately. If you are receiving payments as a gift so that you do not get charged then i guess this does violate their terms.
#2
I always thought that the gift Vs sale with PP was who pays the transaction fees (Paypal Tax), so if i buy something the seller pays the fees, if it's a gift then the sender pays the fees, either way Paypal gets transaction commision.
#3
PKRichie
I always thought that the gift Vs sale with PP was who pays the transaction fees (Paypal Tax), so if i buy something the seller pays the fees, if it's a gift then the sender pays the fees, either way Paypal gets transaction commision.
Good point, maybe the seller isnt making the transaction through the site like you do with ebay?
#4
Ususal crap, they are losing out on money ("breaking thier rules") because people are avoiding the charge.
#5
if you send some cash to a mate (as the OP is suggesting is happening) then paypal let you send it for free. If you are running a "business" they are missing out on their fees. however one could argue that there was a fine line between trading to make a business of it and selling the odd surplus thing here and there privately. How can they tell ??
Perhaps in discussing with paypal that he was selling as opposed to money between family/mates he shot himself in the foot.
#6
Laura Palmer
if you send some cash to a mate (as the OP is suggesting is happening) then paypal let you send it for free. If you are running a "business" they are missing out on their fees. however one could argue that there was a fine line between trading to make a business of it and selling the odd surplus thing here and there privately. How can they tell ??
Perhaps in discussing with paypal that he was selling as opposed to money between family/mates he shot himself in the foot.

"if you send some cash to a mate (as the OP is suggesting is happening)"

That's incorrect, the OP even said that they are from sales on here and AVF.

"If you are running a "business" they are missing out on their fees. however one could argue that there was a fine line between trading to make a business of it and selling the odd surplus thing here and there privately. How can they tell ??"

Regardless if it is a business or privately, they are obligated to pay fee's.

PayPal are talking about receiving payments using their "gift" option. This eliminates the fee's because it is suppose to be a feature for send friends or family money without being charged. Even if the OP is a private seller they should be paying PayPal fee's.

My advice would be to cut back on them and ask buyers to not leave any notes, as I assume that is how PayPal know. Otherwise there would no way for them to know they aren't your friends or family sending you payments.


Edited By: joshp on Nov 09, 2016 18:43
#7
Out of interest, what was the situation with the unauthorised transaction a buyer made in the first place and what refund did they give you of good will?

I have sold a few things on eBay recently that have been made fraudulently by accounts that have been hacked, and now they are taking all the money from me and even charging me extra as a "chargeback fee"!

Unbelievable! Never did like PayPal
#8
Its against the T&C's and always has been, there issue is specifically you avoiding fees by getting others to pay them via gift/personal payment, it has always been the case that the seller takes the hit for the fees. I just factor it in to anyting I sell.
#9
beentheredomthat
Out of interest, what was the situation with the unauthorised transaction a buyer made in the first place and what refund did they give you of good will?
I have sold a few things on eBay recently that have been made fraudulently by accounts that have been hacked, and now they are taking all the money from me and even charging me extra as a "chargeback fee"!
Unbelievable! Never did like PayPal

You should be covered under the seller protection if you have proof of postage?
#10
superfreddy
beentheredomthat
Out of interest, what was the situation with the unauthorised transaction a buyer made in the first place and what refund did they give you of good will?
I have sold a few things on eBay recently that have been made fraudulently by accounts that have been hacked, and now they are taking all the money from me and even charging me extra as a "chargeback fee"!
Unbelievable! Never did like PayPal
You should be covered under the seller protection if you have proof of postage?
I don't for all of them :(
#11
hmmm i have made over 100 ppg sales and buys ,you are making me worried but I think they said this because of the chargeback ?
#12
They only noticed this because I raised the eBay issue with them.

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