Hi all. I'll try and be brief.
I ordered an item of computer kit on Saturday from Ebuyer via Amazon, requested cancellation an hour later because it wasn't the right item, but it was dispatched on Sunday and arrived today. Ebuyer attempted to have it returned to them, but in a rare display, Yodel delivered it much faster than expected (est. date was Wed-Fri)
So, I've requested to return it, which was accepted, but the confirmation email said I have to "self dispatch" it. No mention of whether I'd get this refunded. I've queried this, but in the meantime have been trying to check what my rights are.
According to Which, on the subject of cancelling before an order arrives: "And significantly, if you cancel your order before receiving your goods the retailer must pay return postage costs, even if their T&Cs says differently" (https://conversation.which.co.uk/shopping/cancel-online-order-distance-selling-regulations-oft/).
However I've not found a second source that confirms this. Does anyone else have any experience with this type of situation?
Thanks in advance.