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some one please help. I have been getting charged £4.50 a week for glam video. it's showing on my voda phone account as monetary. I have spoken to Vodafone and asked them to remove it they have advise… Read More
clarissaroberts Avatar
6m, 2w agoPosted 6 months, 2 weeks ago
some one please help. I have been getting charged £4.50 a week for glam video. it's showing on my voda phone account as monetary. I have spoken to Vodafone and asked them to remove it they have advised me to call them company and gave me a telephone number suprise suprise it doesn't work can anyone help me contact this scamming company please. please not I have not signed up to anything to be charged for this service.
clarissaroberts Avatar
6m, 2w agoPosted 6 months, 2 weeks ago
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#1
well you've obviously ticked or agreed to something
#2
phone Vodafone again
#3
gardner1
well you've obviously ticked or agreed to something


#4
OK I'll call Vodafone again.. no information on Google regarding the company other than loads of other people that have been scammed
#5
Have you tried reporting it as a fruadulant transaction?
#6
it's not through my bank it's being charged to my voda phone account
#7
Speak to vodafone and threaten to cancel your phone. I had to do this as every sunday something on my
phone was making data charges for few seconds and it was costing me £2. I disabled data and everything else
and was still happening. In the end, they had to disable the data and gave me some of the money I had paid.

good luck.
#8
Go to phonepayplus or whatever they call themselves nowadays. They are supposed to regulate such things but in reality are useless and ineffective when trying to get your money back. They are supposed to investigate but, again, pretty useless. Just keep on their back and you may get some success
#9
thanks I'll give that a go
#10
junglenik
Go to phonepayplus or whatever they call themselves nowadays. They are supposed to regulate such things but in reality are useless and ineffective when trying to get your money back. They are supposed to investigate but, again, pretty useless. Just keep on their back and you may get some success


Yes voda phone did say to call them. I'll ring them 2mro thank you
#11
I had the exact same problem with 'Fun4vid.mobi
I was furious but three told me there's nothing they can do , I said I never signed up for this or anything and eventually the three guy felt sorry for me and gave me a 50pound discount on my line rental but I was still about 30 pounds out of pocket.
Apparently they send you a text to cancel but I thought it was a scam and didn't reply.

I spoke and emailed them threatening to report them but they just didn't care.
#12
The scumbag phone companies should be made liable, they would soon stop them. They don't give a monkey's because they are taking a large slice of the money the texters are stealing form you.

This stuff really winds me up. Everybody knows and can see that they are stealing from us on a massive scale yet nobody does a thing to protect us, except write pathetic little rules that nobody takes a blind bit of notice of.

Edited By: deeky on Jan 04, 2017 21:04: wanted to rant some more
#13
Premium-rate text providers say they obtain customers’ numbers legitimately through people entering them on websites...consumers have complained of being billed hundreds of pounds for the weekly or monthly texts, which include ‘glamour videos’ or pornographic content.
:{
#14
I would say vodafone is your best shot at getting this resolved. Keep at them but as it is vodafone, you may be disadvantaged as i understand vodafone customer service is not very good.

Didnt know you could be charged monthly through a mobile phone bill. I knew you could be hit once but not on a monthly direct debit almost.
#15
Yes when I spoke to Vodafone it works out that iv paid £288
#16
I had this recently with a competition site, managed to get my money back via the post office by way of a code.
This is what I'd recommend doing:
1. Google the phone number and see if you can find a return 5 digit number to text back STOP or STOP ALL
2. Contact Vodafone again and instruct them to place a bar on your phone preventing any premium rate text messages
3. Raise a complaint with PhonepayPlus using their freephone no. 0300 30 300 20
They will give you details on the company and the 5 digit text back STOP number, information on the parent company and detailed instructions on how and who to text to stop the messages, such as
How did you get my details
How did I subscribe to the service
Ask for proof of subscription
Ask for your details to be removed from their and any other subsidiary companies databases
Ask for full refund of £xxxx amount
Tell them you want a reply within 2 business days otherwise you will raise a formal complaint with PhonepayPlus
You should then get a message informing of a refund with a code to take to the post office where they will give you a cash refund.
What they are doing is unfortunately legal.
Good Luck and let us know the outcome.
#17
The simplest way to prevent this happening is to use a capped mobile phone account. To my knowledge, Tesco Mobile, GiffGaff and idMobile all offer fixed price or capped accounts. I'm sure that others do as well. If enough people left the mainstream providers, then they might just decide to start allowing customers to cap their spend.
#18
This happened to me a few months ago. Vodafone supplied me with the number the charges were supposedly coming from (8****). From that I googled it, found an email address for the company and emailed them to complain. They replied within 24 hours stopping the charges and refunding the whole sum.
#19
I also had this recently.

I contacted TXTNATION by telephone and they stopped the subscriptions instantly. The were very helpful and refunded my £4.50 charge to my PayPal within a couple of days.
#20
I had similar with my EE phone a few months ago but £7.50 each time. EE said it was a certain company i recall began with Z and i think Ireland based. They gave me the number expecting me to sort it saying I'd opened some texts that i actually hadn't. I begrudgingly called thinking no good would come but it was stopped and refunded!
#21
I had the same thing Vodafone refused to then I found this website called :www.resolver.co.uk just fill in few bits on the complaint in 7 days I got 4 call and the refund me
#22
change your sim that's what I did
#23
I am going through a similar issue at the moment and was advised to use this website. psathority.org.uk they are the UK regulator. they have a number checker and a lot of guides. I find it shocking that it is so easy for these companies to sign you up. there should be at least a confirmation text before they charge you saying something along the lines of "you are about to sign up to a subscription of £4.50 per week please text back to confirm you agree"
#24
I'd threaten Vodafone with cancellation & report bad Cust Serv.
They'll soon pull their fingers out!
Hope you get sorted. Lets us know on here please.
Good luck!!!
#25
I had this problem some time back and was charged similar amount for 6 weeks before noticing it in the bill.

I called EE and asked them about this transaction and was advised that sometime even if you don't reply to a message and just open it, it considers it as a trigger for activating the subscription and hence keeps charging every week.

They gave me the company name that was charging this and i looked it up on google and called them. They were helpful and returned the entire amount as a cheque within 15 days. Also EE gave me £20 back as a gesture for the inconvenience i had to go through.

Its very strange that you can be automatically enrolled into a subscription by just opening a message!!!
#26
I had the same with Vodafone about 3 years ago I opened a text message thought it was junk and deleted it I never even text back and just by doing that I agreed to the hackers accessing my phone and then I got into a major row with Vodafone who didn't care that my bill was over £200 that month normally around £25 .... didn't help I was only just half way through my contract so I ended up going sI'm only and made them wait for their money ........
#27
truffle6969
I'd threaten Vodafone with cancellation & report bad Cust Serv.
They'll soon pull their fingers out!
Hope you get sorted. Lets us know on here please.
Good luck!!!

Vodafone have the worst customer service known to man... they won't give a monkeys. They get a cut from these charges too I believe.
#28
Same happened to me (or I should say my husband on a separate line) on EE. I called them and they told me I agreed to the charges. I told them that I - the bill payer didn't agree to any charges. They then told me that I'd have to opt-out of being able to subscribe to services like this. I asked them if they entered a contract with the user of the separate line to which they said they had. I then told them it's not possible as the second line is held by a minor, who is not able to enter contracts (mentally that may be true actually). They processed a cancellation and a rebate for all past charges immediately. Might help some people.
#29
Just out of curiosity were these phone deals taken out from third parties e.g. Carphone Whorehouse or online companies rather than with Voda directly?
#30
They could get your 'subscription' via any means. Even a competition entry or survey for something entirely different. The small print on T&C's will allow your details to be given to subsidiary company's or their affiliates.
Unfortunately these 'subscriptions' are legal.
#31
We've recently took out a Vodafone account through carphone warehouse any idea how I can stop any of this before it starts !!
#32
I had exactly the same with Vodafone. Had it for 2 months!!
#33
Tracyrach07
We've recently took out a Vodafone account through carphone warehouse any idea how I can stop any of this before it starts !!

Just be careful what you sign up for.
#34
Tracyrach07
We've recently took out a Vodafone account through carphone warehouse any idea how I can stop any of this before it starts !!


Don't visit odd websites, don't blindly accept terms and conditions, don't enter clearly dodgy competitions via text etc....

Has nothing to do with who you are with or who provided it to you. It's just common sense advice.
#35
I had this with my son it was a pay as u go sim in my name as my son was a minor. He didn't know that apparently he had signed up for a spot the ball gamblers site that took £4.50 a week from him so he panicked and didn't tell me and didn't top up for a few weeks but then when he did it took all the credit as he hadn't payed them for a few weeks so everytime we put credit on they took it immediately when he finally told me I googled the company rang them and told them they has signed a minor up to a gambling site which is illegal and if they didn't take him off and refund all the money I would report them they refunded the money back to my paypal account immediately but strangely enough I had never given them my paypal email address which was worrying. So try the route of the phone is used by a minor as its more trouble than its worth for them if it is an over 18 site
#36
thanks all have contacted pay phone plus were very helpful gave me the details for the company who is charging me. contacted the company they stated that they don't have any of my details on there system including my phone number and to send them proff of the charges on my Vodafone account. I have sent them an email so figures crossed I get a refund. if not I will take it further with pay phone and take them to small claims court but they defo said I have a claim as it amounts up to £288.
#37
I am with EE, and received few text last year about some subscription, and I thought those are just spam messages, and ignored it, but later on when I checked my bill, £3.50 per week was added as some Mobile quiz subscription. Called EE they gave me customer service number where I unsubscribed it and got my refund, it took few weeks but got it.

And I am sure I haven't ever subscribed for that game.
#38
also Vodafone wouldn't stop it so I had to cancel contract and set a new one up. when speaking to voda phone this morning they offered me a refund of £18 which is quite disgusting. looks like I'm not the onli one after doing a bit of googling seems this company have been fined £10000s
#39
We had this exact problem! The same amount from the same company! Vodafone were useless we were charged £4.50 a week for weeks and Vodafone said they had stopped it and the next month the same! We ended up speaking to the company somehow and had it stopped but the whole thing took months and months or extra charges I just paid as couldn't be doing with it all.and took so long because Vodafone were useless
#40
its not the.phone providers issues i was with o2 and occured these charges amounting to over £100 and it was the same thing i wouldnt be able to get refunded through them would need to contact the company or phone pay plus as even though the.charges go onto the.bill once the.bill is due/paid the phone companies have to then provide the third party company with the money occured on your bill... it happens through entering competitions i clicked on one recently to actually read the.terms at the very bottom wjich was super small writing and it clearly said by entering this you will be signed up to £4.50 a week charge and dodgy sites you click into can connect to your mobile phone its crazy the.way it works but hopefully you get a refund

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