So this is for my grandparents, they've been talked into all sorts and in a mess at the moment!
They've been with TalkTalk for several years now, but there have been many issues with the broadband. And every time we have approached TalkTalk over the phone it has been a nightmare, my grandparents cannot understand the offshore call centres, and they have made so many mistakes.
My grandfather recently walked into EE to top up his mobile and managed to get talked into switching all his broadband and phone services to EE (!!!!!), but told me he had no idea he had signed up for broadband, he thought they were helping him with his mobile! Called them up the next day to cancel, talked to TalkTalk to confirm nothing would be cancelled, they said yes thats fine, your services will continue as normal.
A month later and the broadband has stopped working, spoke to TalkTalk, sent an engineer out, engineer said it's a cable issue, need to send out OpenReach engineer the next day. No OpenReach engineer turned up. Called TalkTalk and they said OpenReach didn't receive the ticket because of a TalkTalk error. After an hour and a half phone call, they told us that it looks like the TalkTalk account has actually been cancelled (!!!) and we would have to start a brand new contract with them. The call went on for a long time, passing from department to department and we gave up in the end and said look we can't deal with this anymore, it keeps happening, too many mistakes, we want to cancel. So they cancelled.
Now they have no working broadband, but the phone line still works. I have no idea if and when the phone line will be turned off. But now they need a new provider...
So! Ideally they want broadband, doesn't need to be super fast, and anytime calls for the cheapest possible price, but with a decent customer service department that's based in the UK. Ideally no expensive setup costs. e.g. Sky seem to want a lot upfront whereas others don't ask for a penny...
Can anyone help please? Thanks! :)