I'm really hoping someone can help me with this please;
So my cousin was due a tax refund, he received an email that looked genuine with all his details and info about the refund. Anyway he entered his bank account details in order to get the refund. However afterwards he realised it was fraudulent as they took over £700 out of his account. He explained the situation to his bank, Lloyd's who have basically told him that it's his own fault and there's nothing they can do. Is this right? They are apparently still investigating but I know this is stressing him a lot as it's a lot of money just before Christmas and at the worse possible.
I would really like some insight on this