I'm about 6 months into an 18 month contract and paid the first 12 months' line rental upfront.
They are increasing the line rental by over £1.45 per month - well in excess of the RPI.
I have a couple of questions -
a) will the charge me the extra on top of what I already paid upfront (i.e. I'll have to pay a top up come september for the remaining months of the 12 I already paid for) - I expect only Plusnet themselves can confirm this
and more importantly:
b) just as with mobile contracts a couple of years ago, does this constitute a change in the conditions of contract and allow me to leave it penalty free?
I'm aware that the rules governing mobiles are probably a bit different, so maybe not, but it seems like a bit of a p1sstake when i'm locked into a (great value) contract. If that had expired and I was just ticking along, then fine.
main part of email text below:
[quote]Changes to your Plusnet home phone package
On 23rd September 2014 we are making some changes to our home phone pricing and call charges. The cost of our monthly line rental is increasing to £15.95 a month. Our monthly line rental packages with inclusive calls still deliver great value, they're better value than TalkTalk1 , and we continue to lead the market on customer satisfaction. 2
If you currently pay for 12 months line rental in advance, we'll send you a reminder before your Line Rental Saver expires, with details on how to renew. The renewal charge after 23rd September 2014 will be £155.88, equivalent to £12.99 a month, this equates to a saving of £35.52 a year. [quote]