Wanted to get some thoughts on this. I sold a phone on ebay on Dec 15th. The seller has 100% feedback / 500 rating so seems genuine, paid instantly.
I sent the phone on the 16th via first class recorded, the option he chose. It's now the 22nd and when checking the Royal Mail barcode for it with Track & Trace, it still hasn't been signed for according to that.
First thought is RM have lost it but I've sent him a message asking if he got it/what is going on, he hasn't responded. He hasn't left any feedback, so obviously it's not just a problem with the site. Him not replying is odd, I'd imagine if he was home and he hadn't got it yet he'd be asking me where it is, but nothing.
My assumption is that he's just not there/not online and the phone is sitting at the local PO waiting for him to collect it. Potential problem there however is they only hold items for 18 days and I went and forgot to put my return address on there. Rookie error, I know, but I was rushing to get it done and just totally forgot.
I'm obviously hoping between now and then he does collect it or it gets delivered but if not, what should I do? He's obviously going to want a refund if it doesn't get delivered but with no return address it's not going to get back to me and I'll lose out.
Unless there is anything I can do because it was sent recorded? I know it's not a tracked service, but can I somehow claim it? I assume I won't be able to claim compensation from RM and ebay aren't going to care about it are they, they're just going to tell me to refund.
Is all I can do just hope it gets delivered before the 18 days are up?