Potentional postage/ebay selling issue, thoughts/advice? - HotUKDeals
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Potentional postage/ebay selling issue, thoughts/advice?

£0.00 @ eBay
Wanted to get some thoughts on this. I sold a phone on ebay on Dec 15th. The seller has 100% feedback / 500 rating so seems genuine, paid instantly. I sent the phone on the 16th via first class re… Read More
Weenie Beenie Avatar
6m, 4d agoPosted 6 months, 4 days ago
Wanted to get some thoughts on this. I sold a phone on ebay on Dec 15th. The seller has 100% feedback / 500 rating so seems genuine, paid instantly.

I sent the phone on the 16th via first class recorded, the option he chose. It's now the 22nd and when checking the Royal Mail barcode for it with Track & Trace, it still hasn't been signed for according to that.

First thought is RM have lost it but I've sent him a message asking if he got it/what is going on, he hasn't responded. He hasn't left any feedback, so obviously it's not just a problem with the site. Him not replying is odd, I'd imagine if he was home and he hadn't got it yet he'd be asking me where it is, but nothing.

My assumption is that he's just not there/not online and the phone is sitting at the local PO waiting for him to collect it. Potential problem there however is they only hold items for 18 days and I went and forgot to put my return address on there. Rookie error, I know, but I was rushing to get it done and just totally forgot.

I'm obviously hoping between now and then he does collect it or it gets delivered but if not, what should I do? He's obviously going to want a refund if it doesn't get delivered but with no return address it's not going to get back to me and I'll lose out.

Unless there is anything I can do because it was sent recorded? I know it's not a tracked service, but can I somehow claim it? I assume I won't be able to claim compensation from RM and ebay aren't going to care about it are they, they're just going to tell me to refund.

Is all I can do just hope it gets delivered before the 18 days are up?
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Weenie Beenie Avatar
6m, 4d agoPosted 6 months, 4 days ago
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Responses/page:
#1
tracking can take a while to update more so this time of year. it can take a day, it can take weeks. I would not have asked if he had it yet as this makes them aware there could be an issue with tracking. I'm telling you now, if he hadn't got it he would be straight onto you. just wait and see how it pans out. He may even be away or just busy. If you do have to claim expect a book of stamps unless that is you have the original receipt for the phone and even then it's hit and miss getting a refund upto the cost of 100 stamps.




Edited By: caverncity on Dec 22, 2016 18:11: .
#2
Surely if you have the receipt, you'll be able to present that to show you are the one who posted it?
#3
I'm a postie, you shouldn't have sent anything of value tbh without sending it special delivery. The tracking is updated instantly as we all use PDA's now. If the parcel has been attempted for delivery ( which it would) it would tell you this on the tracking information. It would say " parcel ready for collection"

Today was the busiest Ive known in 15 years at royal mail, but stuff is getting through, 2 days tops for first class. I believe you could in theory claim for loss, but this takes a while. I hope it works out for you



Edited By: vinny19791 on Dec 22, 2016 18:14
#4
caverncity
tracking can take a while to update more so this time of year. it can take a day, it can take weeks. I would not have asked if he had it yet as this makes them aware there could be an issue with tracking. I'm telling you now, if he hadn't got it he would be straight onto you. just wait and see how it pans out. He may even be away or just busy. If you do have to claim expect a book of stamps unless that is you have the original receipt and even then it's hit and miss getting a refund upto the cost of 100 stamps.

I am assuming (and hoping) he is just away but the lack of return address is worrying me, if he doesn't get it in time. If he knew he was going away I would have hoped he'd have told me but he sent 0 messages after payment, I even messaged him after the auction ended to say I'd be sending it the next day, no reply to tell me not to.

No feedback received either BTW.

Browni
Surely if you have the receipt, you'll be able to present that to show you are the one who posted it?

I do have the receipt but Signed For isn't a tracked service, so could they know where it is to get it back after the 18 days?
#5
vinny19791
I'm a postie, you shouldn't have sent anything of value tbh without sending it special delivery. The tracking is updated instantly as we all use PDA's now. If the parcel has been attempted for delivery ( which it would) it would tell you this on the tracking information. It would say " parcel ready for collection"

Today was the busiest Ive known in 15 years at royal mail, but stuff is getting through, 2 days tops for first class. I believe you could in theory claim for loss, but this takes a while. I hope it works out for you



Thanks for the reply, I did offer special delivery on the auction, he chose signed for. I suppose I shouldn't have offered it as an option.

That is concerning about the lack of attempted delivery notice but as others have said surely the buyer would've asked by now if he hadn't got it?

All it says is:

http://i.imgur.com/CgkYr2g.png
#6
What exactly does it say on the rm site when you enter the details ?
#7
I sent an ebay item 2nd class recorded. I filled in a claim form after allowing 10 working days after the date sent. They refunded the whole amount plus postage, I had to send a copy of the ebay listing and a non receipt email. You have 80 days to claim.
#8
You don't say where it was sent but for everyone's info any mail from mainland UK to IOM is not trackable once it gets to IOM as RM will not supply the equipment, what this means that a parcel will be delivered but no signature or proof of delivery. Also phoning IOM is classed as an international call via mobile. Yes I was caught out with all this however for the poster I was returning a faulty item and although the recipient was blanking me eBay came out in my favour as it was sent recorded even though no actual proof of delivery.
#9
RM posties are renowned at Christmas to leave an item and not bother getting it signed for. It happens all too often, and if anyone tells you diffenty believe me they're wrong.
#10
dafunq
What exactly does it say on the rm site when you enter the details ?


Sorry just noticed your screen shot looks like it's lost in the system from that you have to wait 30 working days before you can make a claim via customer services problem will be your only covered up to £50 with recorded delivery items
#11
dafunq
What exactly does it say on the rm site when you enter the details ?

Added that above.

kmc21
You don't say where it was sent but for everyone's info any mail from mainland UK to IOM is not trackable once it gets to IOM as RM will not supply the equipment, what this means that a parcel will be delivered but no signature or proof of delivery. Also phoning IOM is classed as an international call via mobile. Yes I was caught out with all this however for the poster I was returning a faulty item and although the recipient was blanking me eBay came out in my favour as it was sent recorded even though no actual proof of delivery.

No, went to Bradford.

coathanger
RM posties are renowned at Christmas to leave an item and not bother getting it signed for. It happens all too often, and if anyone tells you diffenty believe me they're wrong.

Perhaps, the radio silence from the buyer is a little strange though.
#12
Weenie Beenie
dafunq
What exactly does it say on the rm site when you enter the details ?
Added that above.
kmc21
You don't say where it was sent but for everyone's info any mail from mainland UK to IOM is not trackable once it gets to IOM as RM will not supply the equipment, what this means that a parcel will be delivered but no signature or proof of delivery. Also phoning IOM is classed as an international call via mobile. Yes I was caught out with all this however for the poster I was returning a faulty item and although the recipient was blanking me eBay came out in my favour as it was sent recorded even though no actual proof of delivery.
No, went to Bradford.
coathanger
RM posties are renowned at Christmas to leave an item and not bother getting it signed for. It happens all too often, and if anyone tells you diffenty believe me they're wrong.
Perhaps, the radio silence from the buyer is a little strange though.
If they received the item, didn't sign and they're experienced ebayers, the worry is they'll know how easy it is to now claim non delivery. No signature, no item.
#13
If I went to the PO tomorrow with the receipt would there be anything they could find out or am I right in thinking nothing, because it's not tracked?
#14
I wouldn't do anything just yet, Let the buyer message you back if there is a problem. I'm sure it'll probably be fine, no point fretting over it.
#15
If the buyer 'asserts' the did not receive the item, and there is indeed no signature, then the barcode/reference number on the parcel that's somewhere in the system can be tracked down eventually by Royal Mail - I'd have thought
#16
Strange that the buyer, who is expecting 1 or two day delivery of something they have just invested time and money in persuing, has not asked you if everything is ok your end/ are you going to post the thing any time soon? Sort of thing.
If the buyer wants to defraud you and has the parcel without the postman asking for a signature, maybe he is going to claim non-receipt from eBay or PayPal. You will in turn be given the opportunity to provide the delivery confirmation - which you are now struggling with. If this is genuinely not in the buyers hands and lost in the system somewhere, they barcode/reference number will eventually tell RM where it's turned up.
#17
androidavis
Strange that the buyer, who is expecting 1 or two day delivery of something they have just invested time and money in persuing, has not asked you if everything is ok your end/ are you going to post the thing any time soon? Sort of thing.
If the buyer wants to defraud you and has the parcel without the postman asking for a signature, maybe he is going to claim non-receipt from eBay or PayPal. You will in turn be given the opportunity to provide the delivery confirmation - which you are now struggling with. If this is genuinely not in the buyers hands and lost in the system somewhere, they barcode/reference number will eventually tell RM where it's turned up.

I am finding it strange whichever way it's going. If he's got it unsigned either he's genuine and would've left feedback/told me he's got it or he'd already have submitted the refund request for non-delivery, 6 days on. Or at least said something. Likewise if he genuinely hadn't got his £100 investment you'd think he'd want to know, but nothing.

I was hoping it was a matter of him being away and it waiting at the local office but above they're saying the online message should say that, and it doesn't.

I guess worst case scenario here is I'm refunding him and then getting £50 back from PO for either losing it or not getting a signature, and lessons learnt.
#18
Maybe they died :|:(
or was kidnapped ? ran off with a page 7 model ?
#19
I'm surprised you managed to post it without your address on the back, everytime I've sent a parcel recorded they all ways check it over at the post office.
#20
Weenie Beenie
vinny19791
I'm a postie, you shouldn't have sent anything of value tbh without sending it special delivery. The tracking is updated instantly as we all use PDA's now. If the parcel has been attempted for delivery ( which it would) it would tell you this on the tracking information. It would say " parcel ready for collection"

Today was the busiest Ive known in 15 years at royal mail, but stuff is getting through, 2 days tops for first class. I believe you could in theory claim for loss, but this takes a while. I hope it works out for you



Thanks for the reply, I did offer special delivery on the auction, he chose signed for. I suppose I shouldn't have offered it as an option.

That is concerning about the lack of attempted delivery notice but as others have said surely the buyer would've asked by now if he hadn't got it?

All it says is:

http://i.imgur.com/CgkYr2g.png


Never, ever, offer a cheaper method of posting, a buyer will mostly opt for the cheaper method as it's the sellers responsibility to ensure it reaches its destination, regardless of posting methods offered.

I'd think an eBayer with 500 feedback would be genuine and be honest, BUT there's allways a chance they could say they didn't receive the phone.

I 'think' 1st class recorded only covers up to £50, so unfortunately that would be all you could claim from RM.

Hope it turns out okay, as RM take an age to deal with claims.
#21
Try not to worry too much. I sent a very important letter on Saturday by FIRST class signed for (recorded delivery) and it was delivered this morning. If it doesn't get there by Saturday, I'd look into chasing it up. How much did the buyer pay?

Edited By: squiff on Dec 22, 2016 21:24
#22
Also, it might be at their sorting office waiting for them to collect it. If they're at work all day Mon-Fri and plan to collect it on Saturday, that might explain why it hasn't arrived.
#23
andynicol

Never, ever, offer a cheaper method of posting, a buyer will mostly opt for the cheaper method as it's the sellers responsibility to ensure it reaches its destination, regardless of posting methods offered.
I'd think an eBayer with 500 feedback would be genuine and be honest, BUT there's allways a chance they could say they didn't receive the phone.
I 'think' 1st class recorded only covers up to £50, so unfortunately that would be all you could claim from RM.
Hope it turns out okay, as RM take an age to deal with claims.

^ This! You will be the one out of pocket if anything did go wrong post wise. Its probably fine this time but I wouldn't risk it.
#24
I wouldn't worry just yet. I had something similar the other week. The item just took a little longer than usual to arrive, I guess it's due to Christmas RM are having delays.

But don't blame the buyer for choosing the cheaper option. It is your responsibility to ensure it is sent by the correct means. If the value is much over £50 then you should only offer Special Delivery or something which covers the value of the item.
#25
Weenie Beenie
If I went to the PO tomorrow with the receipt would there be anything they could find out or am I right in thinking nothing, because it's not tracked?

The Post Office can't do anything, and it's actually nothing to do with the Post Office now. The P.O and Royal Mail are just different companies which work together. It's R.M you need to chase, if anyone, but right now I'd sit back and wait. The Christmas post this year is painfully slow (over four days for a first class letter to arrive is unacceptable). I'd wait until Wednesday next week. Why? Because as I said, if they are working Mon-Fri 9-5, for example, or even longer hours than that, they won't be able to collect it from their Sorting Office until Saturday. The S.O will then be closed until Wednesday as Tuesday is a bank holiday and they will be closed.
#26
I'm not sure how much the phone is worth but if you've only sent it 'Signed For' then you've only insured it up to £50 anyway. If it was an expensive phone you really should have sent it via Special Delivery as a minimum (forget what the buyer asked for, it's up to you how you send it) as that covers you for the full value of the phone.

Good luck, I really hope it turns up where it's supposed to be going (for your sake)
#27
ffs, stop worrying. its only probably 3 days late at xmas. worry next year if it's not received.
#28
Update....... ?
If still 'missing', don't take lack of feedback into account, as many buyers and even sellers don't give feedback straight away for various reasons, with many sellers feeling that no news is good news !
Even if it has been received, you're still not in the clear, as a scammer can claim a refund from paypal in a few months time by lying that it's faulty - read ebay seller forums and shudder at the potential problems when selling higher value items.
#29
kamenitzabrit
Update....... ?
If still 'missing', don't take lack of feedback into account, as many buyers and even sellers don't give feedback straight away for various reasons, with many sellers feeling that no news is good news !
Even if it has been received, you're still not in the clear, as a scammer can claim a refund from paypal in a few months time by lying that it's faulty - read ebay seller forums and shudder at the potential problems when selling higher value items.

No, nothing has changed on any front. I've still resigned myself to having to refund this at some point, and lessons learned. I never usually sell on ebay because of the fees and knowing how good it is for buyers but it wasn't shifting elsewhere, so I threw it up.
#30
Still not heard from him, he surely would've said something by now if he hadn't got it, right?
#31
Weenie Beenie
Still not heard from him, he surely would've said something by now if he hadn't got it, right?


Has the tracking been updated?
#32
benjammin316
Weenie Beenie
Still not heard from him, he surely would've said something by now if he hadn't got it, right?
Has the tracking been updated?

Nope. I know the guy has been active on ebay though, he added his own new listings the last couple of days.

I haven't touched the money whilst I waited on this but I just know the second I touch it he'll be asking for a refund.


Edited By: Weenie Beenie on Dec 29, 2016 23:41: more

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