Prepayment Meter - Electric - Eon - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Prepayment Meter - Electric - Eon

£0.00 @ EOn
When I moved house in February 2016, I had requested EOn to take over the new house's electric prepayment meter (which was topup via key). However due to the error/confusion of the meter number they c… Read More
AstalaVista Avatar
8m, 2w agoPosted 8 months, 2 weeks ago
When I moved house in February 2016, I had requested EOn to take over the new house's electric prepayment meter (which was topup via key). However due to the error/confusion of the meter number they could not move me over immediately. So I got a top-up key and started to top up the prepayment meter using that.

EOn recently changed my prepayment meter to credit meter (July 2016). During the changeover I had about £5+ credit on it.

They have now billed me from April 2016 to July 2016 (i.e. when I was using the key to top-up meter). I thought with prepayment I was actually paying first before using the power! How can they justify charging me after for a prepayment meter arrangement!

Is it right that they have charged me inspite of the fact that my prepayment meter was always in credit?
Other Links From EOn:
AstalaVista Avatar
8m, 2w agoPosted 8 months, 2 weeks ago
Options

All Responses

(16) Jump to unreadPost an answer
Responses/page:
#1
What is the initial reading that they have used? If it is zero and there is no standing charge then the billing period is of no consequence.
#2
Are you a tenant or paying a mortgage on the property? Did you ask EoN to move you from your prepayment meter?
In theory any credit remaining on your key should have been transferred to your new account. Does you bill reflect this?
These sorts of things can be very confusing - maybe pop along to a Citizens Advice Bureau to get some help?
#3
mutley1
What is the initial reading that they have used? If it is zero and there is no standing charge then the billing period is of no consequence.

I assume that by initial reading you mean the initial reading for the prepayment meter when EOn claim to have taken over (April 2016). There is a meter reading on the bill it says that it is actual!
Also there is a standing charge on the bill.

Initial reading on the newly installed credit meter did start from zero
#4
tardytortoise
Are you a tenant or paying a mortgage on the property? Did you ask EoN to move you from your prepayment meter?
In theory any credit remaining on your key should have been transferred to your new account. Does you bill reflect this?
These sorts of things can be very confusing - maybe pop along to a Citizens Advice Bureau to get some help?

I am a tenant and as explained earlier, I have already changed to a credit meter now.
It is not confusing. Infact when I tried to explain and question the customer service they went away twice to look at the account to understand themselves and then called me back

What I am wondering is, how is it possible to charge a prepayment customer (key topup) extra charges for the past use when the prepayment meter has always been in credit!
As the name suggests a prepayment is an arrangement where you pay first before you use. If the credit runs out the electricity shuts off!

Edited By: AstalaVista on Sep 02, 2016 21:50: edit
#5
AstalaVista
tardytortoise
Are you a tenant or paying a mortgage on the property? Did you ask EoN to move you from your prepayment meter?
In theory any credit remaining on your key should have been transferred to your new account. Does you bill reflect this?
These sorts of things can be very confusing - maybe pop along to a Citizens Advice Bureau to get some help?
I am a tenant and as explained earlier, I have already changed to a credit meter now.
It is not confusing. Infact when I tried to explain and question the customer service they went away twice to look at the account to understand themselves and then called me back
What I am wondering is, how is it possible to charge a prepayment customer (key topup) extra charges for the past use when the prepayment meter has always been in credit!
As the name suggests a prepayment is an arrangement where you pay first before you use. If the credit runs out the electricity shuts off!

I believe that (some?) prepayment meters get their prices updated manually, i.e. if the actual electricity rate changes, it might take some time before the meter reflects this. It's possible that the price went up but wasn't adjusted for a few months, meaning that the meter continued to deduct at the old, lower price, and the company wants to make you make up the difference as a lump sum.
#6
Ask for a price and usage breakdown to see if you've actually been charged anything between April and July, could just be new charges since you've moved to normal billing. If not tell eon you want money paid on prepayment credited to your new bill. You can't be charged twice for the same electric
#7
If it wasn't sorted before you moved in the meter may be set to reclaim a previous debt . That means more is taken to not only pay for your usage but also to pay off a previous balance . Don't know whether this applies ,but apparently a common problem . Keep on at EON its not an uncommon problem so they should be able to sort it by now . If they don't threaten them with lawyers, CAB , adverse publicity etc - they may get the message ! Not promising though :(
#8
did u take a reading when u moved in give them the reading when u moved in to current reading for both meters , work out the total cost and ask them to pay you the extra you have paid not them asking for more money as I suspect there was probably a lot of debt on the old meter as the property may have been empty before and standing chargers may have accumaltor if they disagree or the readings haven't been taken then they will need to monitor your usage for a few weeks or months not sure which and give u a estimate bill that way don't give up they probably don't know themselves what's going on
#9
Thank you all for your replies and suggestions. I will try and explain to the EOn customer service rep but not too excited about it.
I am not sure EOn actually know how the prepayment system should actually be processed (change of meters, change of providers etc).

I can only imagine how confusing it must be for the elderly if this were to happen to them! Gas n electric bills and their complex secrets.

Edited By: AstalaVista on Sep 03, 2016 07:12
#10
Here is what should happen as we had a prepayment meter changed to a credit meter for gas and electric on British Gas. We had £20 or so of credit left on the prepayment meter. This was not transferred to the credit meter. We had to write in to British gas to ask for a refund of the credit on the prepayment key. We did get the refund.

The credit meter starts on zero and we were billed from the date it was installed so the prepayment meter is treated completely separately from the credit meter account.

Speak to Eon and ask why they are billing you for the prepayment meter, when that had been paid with a top up key and ask for a refund of any credit remaining on the key.
#11
mutley1
Here is what should happen as we had a prepayment meter changed to a credit meter for gas and electric on British Gas. We had £20 or so of credit left on the prepayment meter. This was not transferred to the credit meter. We had to write in to British gas to ask for a refund of the credit on the prepayment key. We did get the refund.
The credit meter starts on zero and we were billed from the date it was installed so the prepayment meter is treated completely separately from the credit meter account.
Speak to Eon and ask why they are billing you for the prepayment meter, when that had been paid with a top up key and ask for a refund of any credit remaining on the key.

Thanks Mutley. I will not post pay for prepaid energy (for which I have already paid). That is going to be my stand.
banned#12
Don't forget there is a standing charge for a prepayment meter, it's around 13p a day.
#13
WonkyDoctor
Don't forget there is a standing charge for a prepayment meter, it's around 13p a day.

But does the standing charge not get deducted from the credit that is on the meter? (or is it always paid seperately?)
banned#14
From the credit on the meter, it'll put you into a negative balance if there was ever a time where the meter was in a negative balance.

If you was in credit then I've no idea, ask them to send an engineer round to check the actual meter itself.
#15
Prepayment Meter is just that 'Prepayment' you owe nothing and stick to that
If you owed 'anything from the place you lived before you moved' that would be payable
Ask for the bill in detail but 'do not pay any bill relating to the 'Prepayment Meter'
#16
Are you able to say what the amount is they have billed you for from April 2016 to July 2016 whilst you were using the prepayment meter? Does the bill show how much electricity was consumed during this period? Does the bill show what the meter reading was at the start of the charging period and what it was at the end of the charging period?
I'm still slightly confused whether you asked them to move to the credit meter, whether the landlord did or whether EoN just did it without your knowledge/agreement?

Post an Answer

You don't need an account to leave a response. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!