Hi, I had an issue a month ago where paypal took payments twice for a purchase and managed to claw it back and this only took a week.
But on the 22nd (December) I had to pay off an outstanding balance I had due to an item I purchased on the 25th November from h&m for £23.99 which it turns out didn't try coming out until the 21st December; I thought it had already been paid at the time of purchase but later found that h&m had had some technical errors which meant payments were been taken a few weeks after purchases. I didn't have the money in my bank at this point so incurred a £10 bank charge and also a negative paypal balance. However, on the 22nd I paid off the Paypal balance; which is still pending as one payment in my paypal account but on my bank account I have two payments for the 22nd of £23.99 going to paypal. Does anyone know how I'd try to get one of these payments back? Especially as only one of the payments is showing in my paypal account! It appears one on my bank account is direct debit whilst the other is a bank transfer of some kind? Not getting any luck with contating paypal, just wondered if anyone has had the same or similiar experiences and what I should do?