PS4 Advice/Opinion - Sainsburys - HotUKDeals
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PS4 Advice/Opinion - Sainsburys

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Hi folks, would like some input here; Grabbed the Sainsbuys deal for PS4 + Fifa for £239 with £20 voucher so £219. Deleivered Sunday with No Fifa (OOS) so they charged me the PS4 rrp of £259 min… Read More
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7m, 1w agoPosted 7 months, 1 week ago
Hi folks, would like some input here;

Grabbed the Sainsbuys deal for PS4 + Fifa for £239 with £20 voucher so £219.

Deleivered Sunday with No Fifa (OOS) so they charged me the PS4 rrp of £259 minus the £20 voucher so £239.

Before it arrived I got myself an additional Dualshock 4 v2 and a charging dock from Amazon Prime so the OH could play too- everything is now sitting behind the sofa in the Living Room.

I paid on Credit Card which I clear each month so the bill's settled - Sainsbury's weren't very helpful and basically said I need to return it and try and order again and see if they have stock. At this point I don't particularly want to deal with them any more - so I've paid £239 for a new PS4 Slim 500gb - is this a rip off, should I return it and try and get a better deal.

What would you guys do?

Also, Sainsburys are a proper shower.
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7m, 1w agoPosted 7 months, 1 week ago
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joshp
Why did you accept delivery? You would have known Fifa wasn't included and the price was higher when they came to deliver.
Misses signed for it, guy didn't point out to her that there was anything missing. I know Tesco guy always checks first but this guy didn't - he just handed it over and asked her to sign, she assumed Fifa was on a code inside the box like when we got our Xbox, only realised when we checked the paperwork after he'd left.
chocci
yes, you got a pretty poor deal so insist on fifa or return it.
E-mailed customer services so hopefully they come up with a solution.
Thanks for your input guys!

Ah that sucks, I had a terrible experience with Sainsbury's to over a PS4 deal so I understand what you're going through. Personally I'd return and order elsewhere.

EDIT: This deal looks good: http://www.hotukdeals.com/deals/ps4-slim-500gb-mafia-3-fifa-17-additional-dualshock-v2-controller-259-tesco-direct-2527369

Edited By: joshp on Oct 13, 2016 11:15

All Responses

(11) Jump to unreadPost an answer
Responses/page:
#1
I'd argue with them about it, they really should be doing more for you
#2
bloooo
I'd argue with them about it, they really should be doing more for you


I know, I've spoken to the call centre and on the phone to the store. They don't seem to be too arsed about helping customers. More get grab that COD Tesco deal
#3
Can't they get a copy from somewhere else and send it to you or is the whole of Sainsburys in the UK oos of Fifa :|

Have you asked them if they can get one from another store?

Edited By: deb8z on Oct 13, 2016 10:38
#4
deb8z
Can't they get a copy from somewhere else and send it to you or is the whole of Sainsburys in the UK oos of Fifa :|
Have you asked them if they can get one from another store?

Yeah I suggested the same but apparently it's down to the stock in the individual store. I've e-mail them with the details so hopefully I'll get something sorted, maybe store credit or something. I have Fifa on XB1 so don't particularly want/need the game itself but I would like the deal that I ordered honoured.
#5
Why did you accept delivery? You would have known Fifa wasn't included and the price was higher when they came to deliver.
#6
Bickstar
deb8z
Can't they get a copy from somewhere else and send it to you or is the whole of Sainsburys in the UK oos of Fifa :|
Have you asked them if they can get one from another store?
Yeah I suggested the same but apparently it's down to the stock in the individual store. I've e-mail them with the details so hopefully I'll get something sorted, maybe store credit or something. I have Fifa on XB1 so don't particularly want/need the game itself but I would like the deal that I ordered honoured.

Maybe you could get them to send another game that they have in stock instead :)
#7
yes, you got a pretty poor deal so insist on fifa or return it.
#8
Top comment here:

http://www.hotukdeals.com/deals/219-ps4-new-slim-d-chassis-fifa-17-bundle-plus-20-off-voucher-sainsburys-2523223

Had the same issue. Could argue for the same deal as that if you'd be happy with it?
#9
joshp
Why did you accept delivery? You would have known Fifa wasn't included and the price was higher when they came to deliver.

Misses signed for it, guy didn't point out to her that there was anything missing. I know Tesco guy always checks first but this guy didn't - he just handed it over and asked her to sign, she assumed Fifa was on a code inside the box like when we got our Xbox, only realised when we checked the paperwork after he'd left.


chocci
yes, you got a pretty poor deal so insist on fifa or return it.

E-mailed customer services so hopefully they come up with a solution.

Thanks for your input guys!
#10
Bickstar
joshp
Why did you accept delivery? You would have known Fifa wasn't included and the price was higher when they came to deliver.
Misses signed for it, guy didn't point out to her that there was anything missing. I know Tesco guy always checks first but this guy didn't - he just handed it over and asked her to sign, she assumed Fifa was on a code inside the box like when we got our Xbox, only realised when we checked the paperwork after he'd left.
chocci
yes, you got a pretty poor deal so insist on fifa or return it.
E-mailed customer services so hopefully they come up with a solution.
Thanks for your input guys!

Ah that sucks, I had a terrible experience with Sainsbury's to over a PS4 deal so I understand what you're going through. Personally I'd return and order elsewhere.

EDIT: This deal looks good: http://www.hotukdeals.com/deals/ps4-slim-500gb-mafia-3-fifa-17-additional-dualshock-v2-controller-259-tesco-direct-2527369

Edited By: joshp on Oct 13, 2016 11:15
#11
joshp
Bickstar
joshp
Why did you accept delivery? You would have known Fifa wasn't included and the price was higher when they came to deliver.
Misses signed for it, guy didn't point out to her that there was anything missing. I know Tesco guy always checks first but this guy didn't - he just handed it over and asked her to sign, she assumed Fifa was on a code inside the box like when we got our Xbox, only realised when we checked the paperwork after he'd left.
chocci
yes, you got a pretty poor deal so insist on fifa or return it.
E-mailed customer services so hopefully they come up with a solution.
Thanks for your input guys!
Ah that sucks, I had a terrible experience with Sainsbury's to over a PS4 deal so I understand what you're going through. Personally I'd return and order elsewhere.
EDIT: This deal looks good: http://www.hotukdeals.com/deals/ps4-slim-500gb-mafia-3-fifa-17-additional-dualshock-v2-controller-259-tesco-direct-2527369

Great shout, I'm now torn between this one and the 1TB COD bundle. Think I'll be returning Sainsburys one either way. Not interested in dealing with them any longer.

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