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quidco disappearing cashback

£0.00 @ Quidco
anyone else having problems with quidco? I took out a new 3mobile sim contract a couple of months ago & had £50 showing as tracked. overnight it has disappeared completely please can someone point … Read More
PhilthyPhil Avatar
10m, 3w agoPosted 10 months, 3 weeks ago
anyone else having problems with quidco?
I took out a new 3mobile sim contract a couple of months ago & had £50 showing as tracked.
overnight it has disappeared completely
please can someone point me at an email address for them so I can query this.
I only use the Android app version so maybe can't see all the options for contacting them
thank you
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PhilthyPhil Avatar
10m, 3w agoPosted 10 months, 3 weeks ago
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Responses/page:
#1
best to use the desktop version so that you can point at the 'click' timing as well so support your claim
#2
Hi @PhilthyPhil

Thank you for your post and I'm sorry to hear you have experienced this issue. We'll certainly be happy to resolve this for you as soon as possible. Unfortunately I am unable to discuss details of your account over a public forum and so we will need you to contact us either via the contact form which can be found here (if you are a premium member you can request a live chat or callback) https://www.quidco.com/support-contact-us/ Should you wish to submit a support ticket, please add 'FAO Jack' and I'll be sure to pick this up. However this will require you to be logged onto a desktop.

Alternatively, if you are a member of Facebook or Twitter, you can expect to receive a fast response if you direct message us your email address and the problem you are facing (or a link to this HUKD post).

I look forward to hearing from you.

Kind Regards,

Jack
Quidco Company Representative
#3
I have the same problem, I also have 5 claims that are 'taking longer than expected' to pay out.
#4
Quidco are rubbish. I've had so many cash back claims rejected and deleted. Terrible service.
banned#5
Every claim ive done has taken longer than expected
#6
Hi Jack
I've now submitted a claim form
ref 2372942.
I bought a 12mth sim plan from 3, & have been watching my quidco account practically every day since.....
it showed up as tracking within a day or so, then yesterday it said "no recent activity" &
nothing to be seen?
#7
Hi @PhilthyPhil

Thanks for your reply.

It sounds as though you may have 2 accounts, cashback will never usually just disappear, promise! Unfortunately I am unable to locate and discuss details of your account over a public forum and would ask that you contact us via one of the channels I have posted previously.

Kind Regards,

Jack
Quidco Company Representative

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