Hi I made a purchase via Quidco in November ; at the time they had increased the cashback rate . I purchased (and took screen prints of everything including said quidco pages).
The transaction didn't track so i put a manual claim in a few days later. A couple of weeks later Quidco put in a transaction into my history with an incorrect purchase date and wrong cashback. This incorrect cashback was confirmed prior to Quidco actually sending my disputed claim to the retailer. The retailer has declined my claim.
Quidco said it couldn't guarantee cashback and I must have not followed the terms and conditions and so the claim for any cashback was declined. When I pointed out that the retailer had paid some albeit the wrong amount it has now said i was only eligible for the lower amount as I didn't follow the terms for the higher amount. The problem is that the rate paid wasn't offered at the time of my purchase on any tier. There was only one rate (which was higher). I purchased via Quidco and not Topcashback because of this "exclusive rate".
Is there anything I can do- I am tempted to go down the small claims court route but is this feasible?