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Rakuten.co.uk refund help

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I have three orders with Rakuten which have not been dispatched since ordering over a month ago. I have contacted Rakuten who keep 'contacting the merchant' and telling me to allow 3 working days fo… Read More
Jbdesignme Avatar
11m, 1w agoPosted 11 months, 1 week ago
I have three orders with Rakuten which have not been dispatched since ordering over a month ago.
I have contacted Rakuten who keep 'contacting the merchant' and telling me to allow 3 working days for a response etc. Of course no response comes and no refund for any of my purchases... I am stuck in the loop asking for a refund.

Any ideas on what to do next? Rakuten is closing at the end of August so I am worried I am going to lose the money entirely when this happens...

Any help appreciated!
Jbdesignme Avatar
11m, 1w agoPosted 11 months, 1 week ago
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(5) Jump to unreadPost an answer
Responses/page:
#1
Call your credit card company.
#2
Call your card company and raise a Section 75 (if over £100) or Chargeback if it was less and/or a debit card.
banned#3
aload of shops closed when they announced they were closing
banned#4
aload of shops closed when they announced they were closing
#5
Thanks, I will call them. It was a debit card, hopefully that wont be a problem!

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