Replacement monitor question (new or refurb?) - HotUKDeals
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Replacement monitor question (new or refurb?)

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Hi folks, My monitor has developed a fault and it is going to be exchanged by AOC as it is in it's warranty period. When I asked if the replacement will be a new monitor or refurbished, they couldn… Read More
zan87 Avatar
7m, 1d agoPosted 7 months, 1 day ago
Hi folks,

My monitor has developed a fault and it is going to be exchanged by AOC as it is in it's warranty period. When I asked if the replacement will be a new monitor or refurbished, they couldn't answer the question.

Should I expect a new monitor, or would they be within their rights to send me a refurbished one? Naturally the latter would not fill me with much confidence due to my one having developed a fault. Basically I want to know if I have any grounds to request a new one if it is a refurb I receive?

Many thanks,
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zan87 Avatar
7m, 1d agoPosted 7 months, 1 day ago
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Responses/page:
#1
I would imagine if it comes direct from manufacturer it would be almost as new and tested by professionals
#2
For the most accurate answer call your local Trading Standards branch. They will tell you what you are legally entitled to.
#3
It is legal for them to offer you a refurbished item. The only circumstance in which you'd be justified in complaining are when you bought the item on the understanding that replacement products would be new - if it was stated in some warranty terms and conditions for example
#4
i would say refurb is normal how old is the monitor
#5
copycatuk
I would imagine if it comes direct from manufacturer it would be almost as new and tested by professionals
http://www.clker.com/cliparts/S/j/e/w/Z/A/monkey-wrench-md.png
Sometimes....
#6
Bear in mind that the Consumer Rights Act (formerly sale of goods act & distance selling regulations) applies to the company you bought the product from, not the manufacturer themselves.

IANAL but I don't think you have much in the way of legal rights when dealing with manufacturer warranties. They presumably have to follow their own warranty terms but beyond that..
#7
You wont get the same Warranty with a refurbished one

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