Returning 2nd hand car: advice needed. - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Returning 2nd hand car: advice needed.

£0.00 @
Morning all, looking for some experienced advice from anyone that's returned a 2nd hand car to a garage or dealer. For info, the seller is an independent garage, and I paid cash. The car was sol… Read More
JusticeForThe96 Avatar
6m, 3w agoPosted 6 months, 3 weeks ago
Morning all, looking for some experienced advice from anyone that's returned a 2nd hand car to a garage or dealer.

For info, the seller is an independent garage, and I paid cash.

The car was sold as "perfect condition without a single fault". The vehicle was also sold with a 12 month nationwide warranty from an external company (beneficial as the garage was around 1 hour 20 minutes away).

Given it was a significant cost, I hired the RAC to perform a 307 point inspection on the vehicle, at a cost of £324 whether I get the car or not.

The story:
So I take the car at asking price with the 12 month warranty included, drive around 40 minutes from the garage until I get to the motorway and, once on the motorway and get my foot down, hit the brakes at around 70mph to find a significant shudder from the entire vehicle especially the steering wheel.

My mate has a workshop so I immediately phoned him and he said that, without doubt, your brake discs are warped at the very least. Turns out when I got it inspected he confirmed that the discs were warped and the front suspension rear bushes needed replacing.

I immediately phone the dealer who said that he knew the tracking was off, as he'd had the front done himself but not the back. He believed this would solve the problem, despite the fact a professional mechanic had told me otherwise, so I agreed to humour him and take it to Kwik fit, get the tracking done and if that didn't solve the problem, I'd be bringing it back to him for a refund as it appeared that:

(A) I'd been lied to about the car being "perfect", given he had refused to let me drive it to my friends garage for an inspection (and hence not on the motorway and realising the safety problem with breaking at speed) and;

(B) Who know what else could be wrong with the car despite the RAC inspection which determined the brake discs and pads to be fine condition.

The dealer agreed to the full refund, however when Kwik fit kindly saved me £65 by saying without the question the problem was not due to tracking or geometry, he swiftly changed his mind, said he wasn't offering a refund after all and said this is the reason he gave me the 12 month warranty.

I've reached an impasse, he's refusing to entertain the refund, and just keeps talking rubbish about ho he's going to sue the RAC (despite him not having enlisted their services) and he's speaking with the warranty firm to get things solved, ignoring the fact I have said I don't want things sorted, I want my money back.

Before I go back to him today and start the whole frustrating conversation again, I wonder has anyone else on here been in this position before, and can you offer me any advice on how to deal with this?

I am aware that the consumer rights act dictates that he should give me a full refund in the event the car was not as described (as is the case) and I reject it.

But how does it all work in reality? Do I have to seek legal advice when he tries to fob me off again?
JusticeForThe96 Avatar
6m, 3w agoPosted 6 months, 3 weeks ago
Options

Top Responses

(1)
JusticeForThe96
shauneco
Seriously you'd be best opting for a repair. Most second hand cars you'll find faults. Brake discs are fairly cheap as are bushes. If it only does it at high speed then he probably wouldn't have noticed when he drove it. RAC Should have picked up on the issues. However it might be down to opinion. I've recently changed my front discs because same issue as you. Literally cost me £35 and that's including brake pads.!. Mine didn't even look warped.!.Bushes are a couple of quid each, not sure if it's just as wise to change the whole arm or not. Same again though Rac should have spotted them.
Been estimated at around £700 mate. Mechanics were I am (or the ones I know at least) won't do the bushes without the arm, just say it's not worth it and better off doing the lot.
I totally appreciate that I could get it all repaired, it's just proper soured the whole experience, and after the year I've had I'm not prepared to take it.

I realise I'm coming to this a bit late now. Not sure exactly the current situation with regard to Trading Standards - in my experience not really the right place to go.
You are in the best position to sort this all out yourself.
Citizens Advice Scotland has a really good web page where you answer a few questions and then it provides you with a step by step approach to getting this sorted. Don't try and take any short cuts. You may not like this I know but you have to play the long game here - sure they may give in early when you demonstrate the long game you are playing and they may also decide to play the long game also. But fear not, even if you have to resort to small claims action in Scotland I am sure you will win.
Any way here is the web page.

All Responses

(71) Jump to unreadPost an answer
Responses/page:
Page:
#1
break disk's should cost you a lot less than the £380 rac have ripped you off.
#2
Ring trading standard there always awesome on the phone. Get some ammo, and when you get to him be calm and cool, as for your money back if he refuses say what ever trading standards say.
They'll want his business name and details.
Garages will try anything on with people.
If he sorts the issue are you defiantly not interested?
Did you pay cash or card?
#3
HamanBasher
break disk's should cost you a lot less than the £380 rac have ripped you off.


You'd be surprised mate.

But it's pads and discs AND front suspension arms, as garages don't recommend just doing the bushes on there own.
#4
Toon_army
Ring trading standard there always awesome on the phone. Get some ammo, and when you get to him be calm and cool, as for your money back if he refuses say what ever trading standards say.
They'll want his business name and details.
Garages will try anything on with people.
If he sorts the issue are you defiantly not interested?
Did you pay cash or card?


I will do that mate yeah, great advice.

This was my dream car and it's now ruined by his lying and the issues it has, plus the potential for anything that the useless RAC (who'll be getting a call for a refund too) have missed.

They even reported a problem with the air con, which I've had checked and is fine.

But no, the car is ruined to me, totally sickened by all this.
#5
If you liked the car to begin with what's the problem if he agrees to fix the problems that have come up ?. Also have you been in touch with the Rac ? This 307 point check failed to spot warped disks and failed suspension bushes? Unless he does some goodwill ,my guess is you may have to put up with the repairs . Have you it writing " the car is perfect" statement ? . Normally warranties cover repairs fro minute 1 until it ends , not sure you have enough grounds to insist on a full refund . Seek legal advice though ..phone your local trading standards.
#6
Its a difficult one with used cars. They shouldn't be advertising any used car as perfect as there is ALWAYS going to be some sort of wear and tear on parts and its impossible to tell when that part will die. It sounds like in your case you are fully in your rights to a refund as you have had the car for a tiny amount of time and there is clearly an issue there that was present when you bought it but there is a good chance he's going to argue as I'm sure they have to be given the chance to fix the issue before offering a refund.
#7
What is the car and how much?
RAC check is waste of money - if it is a specialist car better to have an expert in the marque have a look at it.
Warranty firm will not want to know - this is an existing fault.

Who did you buy from? Is it a sole trader? A limited co? a partnership? real / proper garage or ...?

Edited By: mas99 on Oct 31, 2016 12:28
#8
plodging
If you liked the car to begin with what's the problem if he agrees to fix the problems that have come up ?. Also have you been in touch with the Rac ? This 307 point check failed to spot warped disks and failed suspension bushes? Unless he does some goodwill ,my guess is you may have to put up with the repairs . Have you it writing " the car is perfect" statement ? . Normally warranties cover repairs fro minute 1 until it ends , not sure you have enough grounds to insist on a full refund . Seek legal advice though ..phone your local trading standards.


It would be one thing if he agreed to fix the existing problems, but he's still harping on about the warranty doing it. He actually said to me to remember that "the warranty probably won't kick in for 24 hours so don't phone them if anything goes wrong, not that it will, but just in case" which makes so much sense now I've found this issue.

I'll be back on to the RAC soon, I'm determined to get the car situation sorted first. The £324 they took for apparently nothing is the least of my worries.

Regarding the "in writing" angle, no, but up here in Scotland a verbal contract still agrees, and I have family with me when he's said it too. Plus on the phone in my previous car, using Bluetooth, when he agreed to refund me before going back on it.
#9
Deaa
Its a difficult one with used cars. They shouldn't be advertising any used car as perfect as there is ALWAYS going to be some sort of wear and tear on parts and its impossible to tell when that part will die. It sounds like in your case you are fully in your rights to a refund as you have had the car for a tiny amount of time and there is clearly an issue there that was present when you bought it but there is a good chance he's going to argue as I'm sure they have to be given the chance to fix the issue before offering a refund.


Literally got the car last Thursday mate, and was flying out to Belfast for the weekend on the Friday. Haven't drove it other than getting it home and going to Kwik fit.

Will get into trading standards soon.
#10
mas99
What is the car and how much?
RAC check is waste of money - if it is a specialist car better to have an expert in the marque have a look at it.
Warranty firm will not want to know - this is an existing fault.

Who did you buy from? Is it a sole trader? A limited co? a partnership? real / proper garage or ...?


I agree with the RAC thing being a waste of money now, but looks good on paper and had it been done properly I'm sure it would have been a benefit.

I tend to agree with you on the warranty side.

It was a sole trader garage which has numerous cars for sale.
#11
Been in the very same position myself. Bought a 2nd hand car from a trader, the first time it rained it filled with water... and a few other faults materialised that were not immediately apparent.

I can only wish you good luck. I took it to small claims court, took a few months to get that far, and eventually he was just ordered to repair it.
#12
miikeyblue
Been in the very same position myself. Bought a 2nd hand car from a trader, the first time it rained it filled with water... and a few other faults materialised that were not immediately apparent.

I can only wish you good luck. I took it to small claims court, took a few months to get that far, and eventually he was just ordered to repair it.


Thanks for the details mate, this was the kind of experience I was thinking, but what's this Consumer Rights Act all about if that's the case?!

Typical U.K. Law. Useless.
#13
Just get him to repair it
#14
jimbo001
Just get him to repair it


I've made my mind up, I'm doing whatever it takes to get it back to the scumbag.

If you've got any helpful experience to share, please do.
#16


Cheers for that mate, will have a good read and make the call to trading standards.
#17
JusticeForThe96
miikeyblue
Been in the very same position myself. Bought a 2nd hand car from a trader, the first time it rained it filled with water... and a few other faults materialised that were not immediately apparent.

I can only wish you good luck. I took it to small claims court, took a few months to get that far, and eventually he was just ordered to repair it.


Thanks for the details mate, this was the kind of experience I was thinking, but what's this Consumer Rights Act all about if that's the case?!

Typical U.K. Law. Useless.


The law isnt useless. Think about it by your reckoning there woukd be no second hand cars about as it would cost a bomb to make them perfect. He should probably pay for the brakes but the bushes need to be really bad to fail an mot. Is it a polo or ibiza or fabia by any chance

How much did you pay for the motor. Tbh if your someone who cant accept the odd fault on a second hand car youll hve to bite the bullet and buy a new car as they all have faults
#18
http://www.mossmotors.com/SiteGraphics/Pages/brake_discs.html
https://www.yourmechanic.com/article/why-do-brake-rotors-warp
http://www.ebay.co.uk/gds/What-causes-rotor-warping-/10000000005242298/g.html

Loads of articles on this subject and they all point to fact your car has either not had the brakes bedded in properly, has worn discs or someone has been driving it like it's stolen oO
#19
trading standards won't investigate individual cases. small claims court is your best bet. you can start a case online in about 10 mins
#20
123batman321
JusticeForThe96
miikeyblue
Been in the very same position myself. Bought a 2nd hand car from a trader, the first time it rained it filled with water... and a few other faults materialised that were not immediately apparent.

I can only wish you good luck. I took it to small claims court, took a few months to get that far, and eventually he was just ordered to repair it.


Thanks for the details mate, this was the kind of experience I was thinking, but what's this Consumer Rights Act all about if that's the case?!

Typical U.K. Law. Useless.


The law isnt useless. Think about it by your reckoning there woukd be no second hand cars about as it would cost a bomb to make them perfect. He should probably pay for the brakes but the bushes need to be really bad to fail an mot. Is it a polo or ibiza or fabia by any chance

How much did you pay for the motor. Tbh if your someone who cant accept the odd fault on a second hand car youll hve to bite the bullet and buy a new car as they all have faults


It's not that I can't accept the odd fault here or there, that's perfectly acceptable and par for the course. The fact I've paid for a service which was obviously useless, and the fact I've been lied to, contribute to me not having any faith in the car.

It cost a lot, was supposed to be the 'dream car' but it's ruined now. Just a negative experience.

The bushes are contributing to the significant vibrations in the car and the discs are causing inefficient braking. So all needs doing.

It's a Range Rover Sport mate, but it doesn't matter what type of car, it's the snide car dealer that's caused me to feel this way. I gave him the chance to tell me if there was anything wrong and we could sort it out together, but he lied.
#21
kester76
http://www.mossmotors.com/SiteGraphics/Pages/brake_discs.html
https://www.yourmechanic.com/article/why-do-brake-rotors-warp
http://www.ebay.co.uk/gds/What-causes-rotor-warping-/10000000005242298/g.html

Loads of articles on this subject and they all point to fact your car has either not had the brakes bedded in properly, has worn discs or someone has been driving it like it's stolen oO


I'm not really mechanically minded mate, but I was told that the discs are warped despite the fact the pads are okay. Don't really care why! :D
#22
espirit77
trading standards won't investigate individual cases. small claims court is your best bet. you can start a case online in about 10 mins


I'll give trading standards a call in the first instance mate, but might end up that way yeah.

What a load of hassle.
#23
JusticeForThe96
espirit77
trading standards won't investigate individual cases. small claims court is your best bet. you can start a case online in about 10 mins
I'll give trading standards a call in the first instance mate, but might end up that way yeah.
What a load of hassle.

often, once they see you are serious about prosecuting, they will come to their senses. it's worked for me in the past. i bought an old banger from a used car dealership recently, and was quite nervous about it. There's a few things I'm not thrilled about with the car (it's quite sluggish), but not enough to make me take it back. i was told by the salesman that they would only take it back if the engine or clutch failed, but i knew I'd be covered by sale of goods act, as you are.

good luck, let us know how you get on.
#24
JusticeForThe96
123batman321
JusticeForThe96
miikeyblue
Been in the very same position myself. Bought a 2nd hand car from a trader, the first time it rained it filled with water... and a few other faults materialised that were not immediately apparent.
I can only wish you good luck. I took it to small claims court, took a few months to get that far, and eventually he was just ordered to repair it.
Thanks for the details mate, this was the kind of experience I was thinking, but what's this Consumer Rights Act all about if that's the case?!
Typical U.K. Law. Useless.
The law isnt useless. Think about it by your reckoning there woukd be no second hand cars about as it would cost a bomb to make them perfect. He should probably pay for the brakes but the bushes need to be really bad to fail an mot. Is it a polo or ibiza or fabia by any chance
How much did you pay for the motor. Tbh if your someone who cant accept the odd fault on a second hand car youll hve to bite the bullet and buy a new car as they all have faults
It's not that I can't accept the odd fault here or there, that's perfectly acceptable and par for the course. The fact I've paid for a service which was obviously useless, and the fact I've been lied to, contribute to me not having any faith in the car.
It cost a lot, was supposed to be the 'dream car' but it's ruined now. Just a negative experience.
The bushes are contributing to the significant vibrations in the car and the discs are causing inefficient braking. So all needs doing.
It's a Range Rover Sport mate, but it doesn't matter what type of car, it's the snide car dealer that's caused me to feel this way. I gave him the chance to tell me if there was anything wrong and we could sort it out together, but he lied.
Unfortunately I've learned its rarely a nice experience when buying a car used or otherwise! I would definitely expect a refund for the check you had and can't imagine them arguing otherwise.
As for the repairs just make him do them and keep the car, its still the dream car you wanted! Explain its not down to the warranty to fix something that was already wrong and he needs to get it sorted. Trying to hand it back will be nothing but a huge nightmare! Hopefully once hes fixes this you wont ever have to deal with him again!
#25
espirit77
JusticeForThe96
espirit77
trading standards won't investigate individual cases. small claims court is your best bet. you can start a case online in about 10 mins
I'll give trading standards a call in the first instance mate, but might end up that way yeah.
What a load of hassle.

often, once they see you are serious about prosecuting, they will come to their senses. it's worked for me in the past. i bought an old banger from a used car dealership recently, and was quite nervous about it. There's a few things I'm not thrilled about with the car (it's quite sluggish), but not enough to make me take it back. i was told by the salesman that they would only take it back if the engine or clutch failed, but i knew I'd be covered by sale of goods act, as you are.

good luck, let us know how you get on.


Thanks for the info mate, hope your situation wasn't too bad and your car is okay now.
#26
Deaa
JusticeForThe96
123batman321
JusticeForThe96
miikeyblue
Been in the very same position myself. Bought a 2nd hand car from a trader, the first time it rained it filled with water... and a few other faults materialised that were not immediately apparent.
I can only wish you good luck. I took it to small claims court, took a few months to get that far, and eventually he was just ordered to repair it.
Thanks for the details mate, this was the kind of experience I was thinking, but what's this Consumer Rights Act all about if that's the case?!
Typical U.K. Law. Useless.
The law isnt useless. Think about it by your reckoning there woukd be no second hand cars about as it would cost a bomb to make them perfect. He should probably pay for the brakes but the bushes need to be really bad to fail an mot. Is it a polo or ibiza or fabia by any chance
How much did you pay for the motor. Tbh if your someone who cant accept the odd fault on a second hand car youll hve to bite the bullet and buy a new car as they all have faults
It's not that I can't accept the odd fault here or there, that's perfectly acceptable and par for the course. The fact I've paid for a service which was obviously useless, and the fact I've been lied to, contribute to me not having any faith in the car.
It cost a lot, was supposed to be the 'dream car' but it's ruined now. Just a negative experience.
The bushes are contributing to the significant vibrations in the car and the discs are causing inefficient braking. So all needs doing.
It's a Range Rover Sport mate, but it doesn't matter what type of car, it's the snide car dealer that's caused me to feel this way. I gave him the chance to tell me if there was anything wrong and we could sort it out together, but he lied.
Unfortunately I've learned its rarely a nice experience when buying a car used or otherwise! I would definitely expect a refund for the check you had and can't imagine them arguing otherwise.
As for the repairs just make him do them and keep the car, its still the dream car you wanted! Explain its not down to the warranty to fix something that was already wrong and he needs to get it sorted. Trying to hand it back will be nothing but a huge nightmare! Hopefully once hes fixes this you wont ever have to deal with him again!


Can't argue with that now mate, car buying is an absolute nightmare. If I've ended up with this scenario after the amount of searching, preparation and enquiring, on top of bringing in the RAC, then I'm certainly not going to be doing it again!

Worst experience ever.
#27
JusticeForThe96
123batman321
JusticeForThe96
miikeyblue
Been in the very same position myself. Bought a 2nd hand car from a trader, the first time it rained it filled with water... and a few other faults materialised that were not immediately apparent.

I can only wish you good luck. I took it to small claims court, took a few months to get that far, and eventually he was just ordered to repair it.


Thanks for the details mate, this was the kind of experience I was thinking, but what's this Consumer Rights Act all about if that's the case?!

Typical U.K. Law. Useless.


The law isnt useless. Think about it by your reckoning there woukd be no second hand cars about as it would cost a bomb to make them perfect. He should probably pay for the brakes but the bushes need to be really bad to fail an mot. Is it a polo or ibiza or fabia by any chance

How much did you pay for the motor. Tbh if your someone who cant accept the odd fault on a second hand car youll hve to bite the bullet and buy a new car as they all have faults


It's not that I can't accept the odd fault here or there, that's perfectly acceptable and par for the course. The fact I've paid for a service which was obviously useless, and the fact I've been lied to, contribute to me not having any faith in the car.

It cost a lot, was supposed to be the 'dream car' but it's ruined now. Just a negative experience.

The bushes are contributing to the significant vibrations in the car and the discs are causing inefficient braking. So all needs doing.

It's a Range Rover Sport mate, but it doesn't matter what type of car, it's the snide car dealer that's caused me to feel this way. I gave him the chance to tell me if there was anything wrong and we could sort it out together, but he lied.


The vibration will be the discs and pads most likely the bushes would need to be very bad to cause that. Will the dealer offer t repair any of it if he will then would be ok. I think you have to give them a certain amount of chances to repair the fault before attempting to get your money back

As for the rac thing complete waste of money. 307 point check sounds great but what they dnt mention is each bulb counts as a check as does each wheel each seatbelt etc so doesnt take long to get up to 307

Hope u get it sorted out mate
#28
Seriously you'd be best opting for a repair. Most second hand cars you'll find faults. Brake discs are fairly cheap as are bushes. If it only does it at high speed then he probably wouldn't have noticed when he drove it. RAC Should have picked up on the issues. However it might be down to opinion. I've recently changed my front discs because same issue as you. Literally cost me £35 and that's including brake pads.!. Mine didn't even look warped.!.Bushes are a couple of quid each, not sure if it's just as wise to change the whole arm or not. Same again though Rac should have spotted them.
#29
123batman321
JusticeForThe96
123batman321
JusticeForThe96
miikeyblue
Been in the very same position myself. Bought a 2nd hand car from a trader, the first time it rained it filled with water... and a few other faults materialised that were not immediately apparent.

I can only wish you good luck. I took it to small claims court, took a few months to get that far, and eventually he was just ordered to repair it.


Thanks for the details mate, this was the kind of experience I was thinking, but what's this Consumer Rights Act all about if that's the case?!

Typical U.K. Law. Useless.


The law isnt useless. Think about it by your reckoning there woukd be no second hand cars about as it would cost a bomb to make them perfect. He should probably pay for the brakes but the bushes need to be really bad to fail an mot. Is it a polo or ibiza or fabia by any chance

How much did you pay for the motor. Tbh if your someone who cant accept the odd fault on a second hand car youll hve to bite the bullet and buy a new car as they all have faults


It's not that I can't accept the odd fault here or there, that's perfectly acceptable and par for the course. The fact I've paid for a service which was obviously useless, and the fact I've been lied to, contribute to me not having any faith in the car.

It cost a lot, was supposed to be the 'dream car' but it's ruined now. Just a negative experience.

The bushes are contributing to the significant vibrations in the car and the discs are causing inefficient braking. So all needs doing.

It's a Range Rover Sport mate, but it doesn't matter what type of car, it's the snide car dealer that's caused me to feel this way. I gave him the chance to tell me if there was anything wrong and we could sort it out together, but he lied.


The vibration will be the discs and pads most likely the bushes would need to be very bad to cause that. Will the dealer offer t repair any of it if he will then would be ok. I think you have to give them a certain amount of chances to repair the fault before attempting to get your money back

As for the rac thing complete waste of money. 307 point check sounds great but what they dnt mention is each bulb counts as a check as does each wheel each seatbelt etc so doesnt take long to get up to 307

Hope u get it sorted out mate


I was reading that mate, but I was under the impression that there are two different scenarios. Returning a car for basically being sold something not as described, or going back having found a fault which I can insist gets repaired.

I'm definitely in the first boat at the moment.
#30
shauneco
Seriously you'd be best opting for a repair. Most second hand cars you'll find faults. Brake discs are fairly cheap as are bushes. If it only does it at high speed then he probably wouldn't have noticed when he drove it. RAC Should have picked up on the issues. However it might be down to opinion. I've recently changed my front discs because same issue as you. Literally cost me £35 and that's including brake pads.!. Mine didn't even look warped.!.Bushes are a couple of quid each, not sure if it's just as wise to change the whole arm or not. Same again though Rac should have spotted them.


Been estimated at around £700 mate. Mechanics were I am (or the ones I know at least) won't do the bushes without the arm, just say it's not worth it and better off doing the lot.

I totally appreciate that I could get it all repaired, it's just proper soured the whole experience, and after the year I've had I'm not prepared to take it.
#31
JusticeForThe96
123batman321
JusticeForThe96
123batman321
JusticeForThe96
miikeyblue
Been in the very same position myself. Bought a 2nd hand car from a trader, the first time it rained it filled with water... and a few other faults materialised that were not immediately apparent.

I can only wish you good luck. I took it to small claims court, took a few months to get that far, and eventually he was just ordered to repair it.


Thanks for the details mate, this was the kind of experience I was thinking, but what's this Consumer Rights Act all about if that's the case?!

Typical U.K. Law. Useless.


The law isnt useless. Think about it by your reckoning there woukd be no second hand cars about as it would cost a bomb to make them perfect. He should probably pay for the brakes but the bushes need to be really bad to fail an mot. Is it a polo or ibiza or fabia by any chance

How much did you pay for the motor. Tbh if your someone who cant accept the odd fault on a second hand car youll hve to bite the bullet and buy a new car as they all have faults


It's not that I can't accept the odd fault here or there, that's perfectly acceptable and par for the course. The fact I've paid for a service which was obviously useless, and the fact I've been lied to, contribute to me not having any faith in the car.

It cost a lot, was supposed to be the 'dream car' but it's ruined now. Just a negative experience.

The bushes are contributing to the significant vibrations in the car and the discs are causing inefficient braking. So all needs doing.

It's a Range Rover Sport mate, but it doesn't matter what type of car, it's the snide car dealer that's caused me to feel this way. I gave him the chance to tell me if there was anything wrong and we could sort it out together, but he lied.


The vibration will be the discs and pads most likely the bushes would need to be very bad to cause that. Will the dealer offer t repair any of it if he will then would be ok. I think you have to give them a certain amount of chances to repair the fault before attempting to get your money back

As for the rac thing complete waste of money. 307 point check sounds great but what they dnt mention is each bulb counts as a check as does each wheel each seatbelt etc so doesnt take long to get up to 307

Hope u get it sorted out mate


I was reading that mate, but I was under the impression that there are two different scenarios. Returning a car for basically being sold something not as described, or going back having found a fault which I can insist gets repaired.

I'm definitely in the first boat at the moment.


You might manage then mate but i think theres a lot of grey areas in that situation. The garage will probably argue that its to be expected and i suspect trading would side with garage but probably insist they rectify faults as warranty wont cover brakes or bushes

I hope youve got deep pockets mate as those rangerovers are money pits lol every little repair is expensive

Good luck hope it works out well keep us posted
#32
go to a solicitor. pay a few quid for a letter along with their advice of course.
Give the garage time to sort else then employ the solicitor to take them to court.
If you dislike the scumbag that much the way to hurt him is in his pocket. He will end up refunding plus court costs
Pete
#33
Deaa
JusticeForThe96
123batman321
JusticeForThe96
miikeyblue
Been in the very same position myself. Bought a 2nd hand car from a trader, the first time it rained it filled with water... and a few other faults materialised that were not immediately apparent.
I can only wish you good luck. I took it to small claims court, took a few months to get that far, and eventually he was just ordered to repair it.
Thanks for the details mate, this was the kind of experience I was thinking, but what's this Consumer Rights Act all about if that's the case?!
Typical U.K. Law. Useless.
The law isnt useless. Think about it by your reckoning there woukd be no second hand cars about as it would cost a bomb to make them perfect. He should probably pay for the brakes but the bushes need to be really bad to fail an mot. Is it a polo or ibiza or fabia by any chance
How much did you pay for the motor. Tbh if your someone who cant accept the odd fault on a second hand car youll hve to bite the bullet and buy a new car as they all have faults
It's not that I can't accept the odd fault here or there, that's perfectly acceptable and par for the course. The fact I've paid for a service which was obviously useless, and the fact I've been lied to, contribute to me not having any faith in the car.
It cost a lot, was supposed to be the 'dream car' but it's ruined now. Just a negative experience.
The bushes are contributing to the significant vibrations in the car and the discs are causing inefficient braking. So all needs doing.
It's a Range Rover Sport mate, but it doesn't matter what type of car, it's the snide car dealer that's caused me to feel this way. I gave him the chance to tell me if there was anything wrong and we could sort it out together, but he lied.
Unfortunately I've learned its rarely a nice experience when buying a car used or otherwise! I would definitely expect a refund for the check you had and can't imagine them arguing otherwise.
As for the repairs just make him do them and keep the car, its still the dream car you wanted! Explain its not down to the warranty to fix something that was already wrong and he needs to get it sorted. Trying to hand it back will be nothing but a huge nightmare! Hopefully once hes fixes this you wont ever have to deal with him again!


u could do that . touch wood nothing else is wrong with the car but i doubt it on a range rover. The money back from rac should be enough to cover repairs but he should be doing that for free it's not a long job 2/3 hours if he does it at maximum. if he is rude and doesn't care about the laws and is verbally abusive and a liar maybe u should take a few mates with u and hope he's got that kind of money in his garage take ur money back and leave th car there but that would be a last resort and if he doesn't have cctv etc. sorry but sometimes a thief needs to be taken for what he us not waiting on silly law playing games.
#34
JusticeForThe96
shauneco
Seriously you'd be best opting for a repair. Most second hand cars you'll find faults. Brake discs are fairly cheap as are bushes. If it only does it at high speed then he probably wouldn't have noticed when he drove it. RAC Should have picked up on the issues. However it might be down to opinion. I've recently changed my front discs because same issue as you. Literally cost me £35 and that's including brake pads.!. Mine didn't even look warped.!.Bushes are a couple of quid each, not sure if it's just as wise to change the whole arm or not. Same again though Rac should have spotted them.
Been estimated at around £700 mate. Mechanics were I am (or the ones I know at least) won't do the bushes without the arm, just say it's not worth it and better off doing the lot.
I totally appreciate that I could get it all repaired, it's just proper soured the whole experience, and after the year I've had I'm not prepared to take it.
I understand it's disheartening but you'll probably have a fight on your hands. Rac have to take some liability I think. Genuinely wish you good luck, hope you get it sorted one way or the other.
#35
JusticeForThe96
shauneco
Seriously you'd be best opting for a repair. Most second hand cars you'll find faults. Brake discs are fairly cheap as are bushes. If it only does it at high speed then he probably wouldn't have noticed when he drove it. RAC Should have picked up on the issues. However it might be down to opinion. I've recently changed my front discs because same issue as you. Literally cost me £35 and that's including brake pads.!. Mine didn't even look warped.!.Bushes are a couple of quid each, not sure if it's just as wise to change the whole arm or not. Same again though Rac should have spotted them.
Been estimated at around £700 mate. Mechanics were I am (or the ones I know at least) won't do the bushes without the arm, just say it's not worth it and better off doing the lot.
I totally appreciate that I could get it all repaired, it's just proper soured the whole experience, and after the year I've had I'm not prepared to take it.

I realise I'm coming to this a bit late now. Not sure exactly the current situation with regard to Trading Standards - in my experience not really the right place to go.
You are in the best position to sort this all out yourself.
Citizens Advice Scotland has a really good web page where you answer a few questions and then it provides you with a step by step approach to getting this sorted. Don't try and take any short cuts. You may not like this I know but you have to play the long game here - sure they may give in early when you demonstrate the long game you are playing and they may also decide to play the long game also. But fear not, even if you have to resort to small claims action in Scotland I am sure you will win.
Any way here is the web page.
#36
JusticeForThe96
plodging
If you liked the car to begin with what's the problem if he agrees to fix the problems that have come up ?. Also have you been in touch with the Rac ? This 307 point check failed to spot warped disks and failed suspension bushes? Unless he does some goodwill ,my guess is you may have to put up with the repairs . Have you it writing " the car is perfect" statement ? . Normally warranties cover repairs fro minute 1 until it ends , not sure you have enough grounds to insist on a full refund . Seek legal advice though ..phone your local trading standards.
It would be one thing if he agreed to fix the existing problems, but he's still harping on about the warranty doing it. He actually said to me to remember that "the warranty probably won't kick in for 24 hours so don't phone them if anything goes wrong, not that it will, but just in case" which makes so much sense now I've found this issue.
I'll be back on to the RAC soon, I'm determined to get the car situation sorted first. The £324 they took for apparently nothing is the least of my worries.
Regarding the "in writing" angle, no, but up here in Scotland a verbal contract still agrees, and I have family with me when he's said it too. Plus on the phone in my previous car, using Bluetooth, when he agreed to refund me before going back on it.
Hope it resolves itself and you get what you want . Listen to what the dealers don't say not the crap they do .
#37
123batman321
JusticeForThe96
123batman321
JusticeForThe96
123batman321
JusticeForThe96
miikeyblue
Been in the very same position myself. Bought a 2nd hand car from a trader, the first time it rained it filled with water... and a few other faults materialised that were not immediately apparent.

I can only wish you good luck. I took it to small claims court, took a few months to get that far, and eventually he was just ordered to repair it.


Thanks for the details mate, this was the kind of experience I was thinking, but what's this Consumer Rights Act all about if that's the case?!

Typical U.K. Law. Useless.


The law isnt useless. Think about it by your reckoning there woukd be no second hand cars about as it would cost a bomb to make them perfect. He should probably pay for the brakes but the bushes need to be really bad to fail an mot. Is it a polo or ibiza or fabia by any chance

How much did you pay for the motor. Tbh if your someone who cant accept the odd fault on a second hand car youll hve to bite the bullet and buy a new car as they all have faults


It's not that I can't accept the odd fault here or there, that's perfectly acceptable and par for the course. The fact I've paid for a service which was obviously useless, and the fact I've been lied to, contribute to me not having any faith in the car.

It cost a lot, was supposed to be the 'dream car' but it's ruined now. Just a negative experience.

The bushes are contributing to the significant vibrations in the car and the discs are causing inefficient braking. So all needs doing.

It's a Range Rover Sport mate, but it doesn't matter what type of car, it's the snide car dealer that's caused me to feel this way. I gave him the chance to tell me if there was anything wrong and we could sort it out together, but he lied.


The vibration will be the discs and pads most likely the bushes would need to be very bad to cause that. Will the dealer offer t repair any of it if he will then would be ok. I think you have to give them a certain amount of chances to repair the fault before attempting to get your money back

As for the rac thing complete waste of money. 307 point check sounds great but what they dnt mention is each bulb counts as a check as does each wheel each seatbelt etc so doesnt take long to get up to 307

Hope u get it sorted out mate


I was reading that mate, but I was under the impression that there are two different scenarios. Returning a car for basically being sold something not as described, or going back having found a fault which I can insist gets repaired.

I'm definitely in the first boat at the moment.


You might manage then mate but i think theres a lot of grey areas in that situation. The garage will probably argue that its to be expected and i suspect trading would side with garage but probably insist they rectify faults as warranty wont cover brakes or bushes

I hope youve got deep pockets mate as those rangerovers are money pits lol every little repair is expensive

Good luck hope it works out well keep us posted


I suppose it all comes down to the garage at the end of the day. And I'm starting to totally appreciate the negativity around car salesmen in general.

I'm totally prepared for the high servicing and work bills mate, you've got to expect them with a car like this, it's just that it's always been a dream car and I thought why not!

Now, wish I hadn't bothered.
#38
peterdarlison
go to a solicitor. pay a few quid for a letter along with their advice of course.
Give the garage time to sort else then employ the solicitor to take them to court.
If you dislike the scumbag that much the way to hurt him is in his pocket. He will end up refunding plus court costs
Pete


I'm not bothered about getting them back in any way, I don't care about them at all. I just want to stop this now, as it's clearly the start of a nightmare.

That'll be the next step though defo. Happy to give him a chance to do the right thing beforehand (as pointless as that seems).
#39
muddassarsardar
Deaa
JusticeForThe96
123batman321
JusticeForThe96
miikeyblue
Been in the very same position myself. Bought a 2nd hand car from a trader, the first time it rained it filled with water... and a few other faults materialised that were not immediately apparent.
I can only wish you good luck. I took it to small claims court, took a few months to get that far, and eventually he was just ordered to repair it.
Thanks for the details mate, this was the kind of experience I was thinking, but what's this Consumer Rights Act all about if that's the case?!
Typical U.K. Law. Useless.
The law isnt useless. Think about it by your reckoning there woukd be no second hand cars about as it would cost a bomb to make them perfect. He should probably pay for the brakes but the bushes need to be really bad to fail an mot. Is it a polo or ibiza or fabia by any chance
How much did you pay for the motor. Tbh if your someone who cant accept the odd fault on a second hand car youll hve to bite the bullet and buy a new car as they all have faults
It's not that I can't accept the odd fault here or there, that's perfectly acceptable and par for the course. The fact I've paid for a service which was obviously useless, and the fact I've been lied to, contribute to me not having any faith in the car.
It cost a lot, was supposed to be the 'dream car' but it's ruined now. Just a negative experience.
The bushes are contributing to the significant vibrations in the car and the discs are causing inefficient braking. So all needs doing.
It's a Range Rover Sport mate, but it doesn't matter what type of car, it's the snide car dealer that's caused me to feel this way. I gave him the chance to tell me if there was anything wrong and we could sort it out together, but he lied.
Unfortunately I've learned its rarely a nice experience when buying a car used or otherwise! I would definitely expect a refund for the check you had and can't imagine them arguing otherwise.
As for the repairs just make him do them and keep the car, its still the dream car you wanted! Explain its not down to the warranty to fix something that was already wrong and he needs to get it sorted. Trying to hand it back will be nothing but a huge nightmare! Hopefully once hes fixes this you wont ever have to deal with him again!


u could do that . touch wood nothing else is wrong with the car but i doubt it on a range rover. The money back from rac should be enough to cover repairs but he should be doing that for free it's not a long job 2/3 hours if he does it at maximum. if he is rude and doesn't care about the laws and is verbally abusive and a liar maybe u should take a few mates with u and hope he's got that kind of money in his garage take ur money back and leave th car there but that would be a last resort and if he doesn't have cctv etc. sorry but sometimes a thief needs to be taken for what he us not waiting on silly law playing games.


Where I'm from mate, that would usually be the simple option! Haha

But I'm 250 miles from home on my own now, so not really an option I'm afraid.
#40
shauneco
JusticeForThe96
shauneco
Seriously you'd be best opting for a repair. Most second hand cars you'll find faults. Brake discs are fairly cheap as are bushes. If it only does it at high speed then he probably wouldn't have noticed when he drove it. RAC Should have picked up on the issues. However it might be down to opinion. I've recently changed my front discs because same issue as you. Literally cost me £35 and that's including brake pads.!. Mine didn't even look warped.!.Bushes are a couple of quid each, not sure if it's just as wise to change the whole arm or not. Same again though Rac should have spotted them.
Been estimated at around £700 mate. Mechanics were I am (or the ones I know at least) won't do the bushes without the arm, just say it's not worth it and better off doing the lot.
I totally appreciate that I could get it all repaired, it's just proper soured the whole experience, and after the year I've had I'm not prepared to take it.
I understand it's disheartening but you'll probably have a fight on your hands. Rac have to take some liability I think. Genuinely wish you good luck, hope you get it sorted one way or the other.


I'll be expecting a full refund from RAC at the very least, but like I've told the seller, that's nothing to do with the car transaction. In fact, had they spotted the warped discs and the suspension issue, it would have been £324 well spent!

Post an Answer

You don't need an account to leave a response. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!