Morning all, looking for some experienced advice from anyone that's returned a 2nd hand car to a garage or dealer.
For info, the seller is an independent garage, and I paid cash.
The car was sold as "perfect condition without a single fault". The vehicle was also sold with a 12 month nationwide warranty from an external company (beneficial as the garage was around 1 hour 20 minutes away).
Given it was a significant cost, I hired the RAC to perform a 307 point inspection on the vehicle, at a cost of £324 whether I get the car or not.
So I take the car at asking price with the 12 month warranty included, drive around 40 minutes from the garage until I get to the motorway and, once on the motorway and get my foot down, hit the brakes at around 70mph to find a significant shudder from the entire vehicle especially the steering wheel.
My mate has a workshop so I immediately phoned him and he said that, without doubt, your brake discs are warped at the very least. Turns out when I got it inspected he confirmed that the discs were warped and the front suspension rear bushes needed replacing.
I immediately phone the dealer who said that he knew the tracking was off, as he'd had the front done himself but not the back. He believed this would solve the problem, despite the fact a professional mechanic had told me otherwise, so I agreed to humour him and take it to Kwik fit, get the tracking done and if that didn't solve the problem, I'd be bringing it back to him for a refund as it appeared that:
(A) I'd been lied to about the car being "perfect", given he had refused to let me drive it to my friends garage for an inspection (and hence not on the motorway and realising the safety problem with breaking at speed) and;
(B) Who know what else could be wrong with the car despite the RAC inspection which determined the brake discs and pads to be fine condition.
The dealer agreed to the full refund, however when Kwik fit kindly saved me £65 by saying without the question the problem was not due to tracking or geometry, he swiftly changed his mind, said he wasn't offering a refund after all and said this is the reason he gave me the 12 month warranty.
I've reached an impasse, he's refusing to entertain the refund, and just keeps talking rubbish about ho he's going to sue the RAC (despite him not having enlisted their services) and he's speaking with the warranty firm to get things solved, ignoring the fact I have said I don't want things sorted, I want my money back.
Before I go back to him today and start the whole frustrating conversation again, I wonder has anyone else on here been in this position before, and can you offer me any advice on how to deal with this?
I am aware that the consumer rights act dictates that he should give me a full refund in the event the car was not as described (as is the case) and I reject it.
But how does it all work in reality? Do I have to seek legal advice when he tries to fob me off again?